Good hotels in pune

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Good hotels in pune        

• Presented By
• ORBETT HOTEL

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Introduction of Orbett Hotel

• The Orbett Hotel is one of the best luxury star
  best hotels in Pune located in the lush green
  environs of Deccan Gymkhana.
• The hotel has a serene ambiance for both business
  and leisure travelers offering pure luxury of
  contemporary interiors and modern world cuisine.
• A distinctive feature of the groups hotel is the
  highly motivated and well-trained staff that
  provides the kind of attentive and caring service
  that is rare today.
• Orbett Hotel is at a distance of 9 km from Pune
  Airport and 4 km from the Railway station.

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Early expansion
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CRM (Customer Relationship Management)
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Stations Of Experience

• Pre-Arrival
• Reservations During the reservation a
  preference sheet is mailed to capture the details
  and to enhance the stay experience.
• Airport pick-up An airport representative
  is sent along with a chauffeur holding a placard
• Arrival
• Welcome Drinks upon arrival
• Check-in
• Escorting
• Welcome Letter
• Room Orientation
• Check Out
• Feedback Form at time of Turn Down

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Steps In E-CRM
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Difference between CRM E-CRM
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Reservations Booking Portal
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What Creates Customer Delight

• 24-hour room service
• Free safe deposit lockers
• Express laundry/ dry cleaning
• Purified water supply
• Doctor-on-call
• Full-equipped Business Centre
• 24-hour fax/ telex facilities.
• Meeting rooms

• Travel assistance
• Car hire service
• 24-hour Coffee Shop
• Restaurants Bars
• luxurious Banquet Rooms
• Fitness Centre
• Beauty shop

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Contact Us
Our Address Orbett Hotels 1238 \ 2 Apte
Road,Deccan Gymkhana, Shivajinagar, Pune,
Maharastra - 411004 India Tel No (020)
25617000 \ 01 \ 02 \ 03 Mobile No 9922773699 ,
9922774699 E-mail reservation_at_orbetthotels.com
http//www.orbetthotels.com/
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THANK YOU