Challenges In Supplier Buyer Relationship Management

1
Challenges In Supplier Buyer Relationship
Management
2
Contents

1. Suppliers Track Record
2. Understanding The Culture
3. Lack Of Communication
4. Process Transparency
5. Stressed Supplier
6. Damaged Delivery
7. Training Suppliers
8. Need to Nurture
9. Disloyalty
10. Manage Relationships Better With Invoicera

3
Suppliers Track Record

• The first step to take before engaging with any
  supplier is to go through his past and current
  projects and to investigate his knowledge about
  tax and legal implication of exporting and
  importing.
• Knowing the supplier beforehand helps to create
  and build a healthy relationship.

4
Understanding The Culture

• Belonging to a different culture may give rise to
  different views and interpretations while having
  the same conversation.
• As a business owner, one should familiarize
  himself with the supplier culture and make sure
  that the supplier is clear about the needs and
  requirements in terms of quality and other
  deliverable.

5
Lack of Communication

• Communication is absolutely necessary in many
  aspects of business.
• If a supplier doesnt understand the companys
  strategic goals, he wont be able to fulfil the
  needs and this may lead to poor results.
• Maintaining a good contact with the suppliers can
  benefit the organization in a big way.

6
Process Transparency

• Many a times, it has been observed that
  non-transparency of the suppliers process
  creates gaps in the company-supplier
  relationship. Technology can play a crucial role
  to fill this gap.
• Both parties can use an online purchase order and
  invoice management tool like Invoicera to know
  and analyze the whole process more effectively.

7
Stressed Supplier

• Suppliers deal with many organizations at once.
  Often the order is delivered late by the supplier
  because of unavailability of the product.
• These type of late deliveries can weaken the
  relationship. Forecasting the requirements of the
  company can help in running the SRM process
  smoothly.

8
Damaged Delivery

• At times, the delivered product turns out to be
  damaged or flawed. One should notify the supplier
  respectfully and ask him to replace it.
• A healthy balance should be maintained while
  taking steps against suppliers who are
  under-performing.
• They should be motivated and asked to improve
  quality and delivery in an appropriate manner.

9
Training Suppliers

• If the supplier doesnt understand, what the
  company wants its customers to experience through
  their products, he wont be able to provide
  enough supplies.
• One should make sure that the supplier know the
  companys motto. They should be given appropriate
  trainings to ensure they understand the
  expectation levels.

10
The Need To Nurture

• A healthy relation only nurtures when the two
  sides stay together for long.
• Abandoning the suppliers at the time of success
  may create stress in a relationship.
• To avert this, one should include the supplier at
  every milestone and success celebration of the
  company.

11
Disloyalty

• In time without recognition and encouragement,
  the supplier becomes disloyal to an organization.
  
• Changing the supplier is not the solution here,
  as it will consume more time and money.
• One can gain the loyalty of a supplier by
  encouraging him, or perhaps, offering incentives
  if possible.

12
Manage Relationships Better With Invoicera

• Send and Schedule Invoices to the buyers on time.
• Buyers can send purchase orders in a timely
  manager.
• Suppliers can send in estimates for buyer
  approval.
• In case of a price settlement, the buyer can send
  in appropriate credit notes.
• The buyer can get a free log-in to access all
• invoices and account statements online.

13
Get In Touch

• Web www.invoicera.com
• Social
• www.facebook.com/Invoicera
• www.twitter.com/invoicera
• https//www.linkedin.com/company/invoicera-invoici
  ng-simplified
• E-Mail marketing_at_invoicera.com

14
Thanks You )