Remote Infrastructure Management Services - RIMS

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Tanmay Seth Marketing KNOWARTH Technologies
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Components of RIMS
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Database Management
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Scalability of RIM Support services provides
organizations with the flexibility to adapt to
their business focus. Remote data center
management services involving the maintenance of
various databases backups, database related
issues like verifying the hot backups, extending
table spaces as and when required and carrying
out database purges.
Database Management
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• Remote management of both Windows Linux (Open
  Source) based environments and servers by highly
  efficient server support team allows IT managers
  to avoid redundant costs on hiring additional
  staff for the job. RIM allows IT managers to off
  load daily tasks to the remote facility and
  concentrate on critical issues at hand
• Operating System Administration
• Server Performance Monitoring
• Backup Management
• Upgrade Service Patch Management
• Client Solution Architectures

Windows and Linux Environment Support
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Network and IT Security Operations Support
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Remote network monitoring and
management of entire networks, including all
devices like routers, firewalls, VoIP, VLANs,
VPNs etc. enables organizations to optimize
efficiency of their network infrastructure by
reducing network outages, improving throughput
and optimizing resource investments.
Network and IT Security Operations Support
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Service Desk Operations
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Transitioning voice and email technical
support desk operations to offshore center, helps
organizations realize incredible cost and
productivity benefits. Some of the common support
operations performed include monitoring and
managing helpdesk tickets, escalations and
real-time solutions for customers.
Service Desk Operations
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Storage and Backup Support
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Remote data center solutions encompass
storage and backup monitoring, enterprise storage
area networks, disaster recovery and contingency
planning, and designing and deploying SAN/NAS
solution architectures.
Storage and Backup Support
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Release Management
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Release management solutions ensure that
organizations are compliant with ITIL
(Information Technology Infrastructure Library)
ITSM (Information Technology Service Management)
standards. The process details any changes
initiated to an organizations infrastructure,
from critical software and hardware rollouts to
fallback plans that can be implemented in case of
any contingencies.
Release Management
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Aryan Corporate Park, Nr. Shilaj Railway
Crossing, Thaltej, Ahmedabad 380059, Gujarat,
INDIA Email marketing_at_knowarth.com Website
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