SAP CUSTOMER RELATIONSHIP MANAGEMENT ONLINE TRAINING IN UK

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• SPECTO IT ONLINE TRAINING
• CONTACT US9533456356
• Mailinfo_at_spectoittraining.com

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• The SAP Customer Relationship Management features
  a dynamic new user interface that gives business
  users the power to easily access all relevant
  information to best serve customers.
• The Web UI provides a new groundbreaking,
  Web-based, and role-oriented interface that is
  both user configurable and personalizable being
  easily adapted for customers requirements. The
  course CR580 (SAP CRM User Interface) is
  introducing this technology to technically
  interested customer and project team members.

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• The course CR580 (SAP CRM User Interface) is
  introducing this technology to technically
  interested customer and project team members.

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• With the course CR500 (CRM Middleware) you gain
  insights into topics of connecting the SAP
  back-end system with the SAP Customer
  Relationship Management (SAP CRM) applications.

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• Overview and Introduction
• Foundation Architecture of my SAP CRM
• my SAP CRM Analytics
• my SAP CRM Marketing
• my SAP CRM E-Commerce
• my SAP CRM Channel Management

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• my SAP CRM Sales
• my SAP Interaction Center
• my SAP Service
• my SAP Field Applications (with focus on Mobile
  Service)
• my SAP CRM for Industries

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN USA

• Integration with other My SAP suite of modules
• CRM Base Customizing
• CRM Basic data Customizing settings for these
  objects
• Business partner
• Organizational model
• Territory Management
• Product master CRM Business Transactions

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• Overview of generic functions in business
  transactions
• Activity Management (including Activity Journal
  and Groupware Integration)
• Transaction type and item category customizing
  for these objects
• Middleware settings
• Middleware connections to R/3, APO and CRM
• CRM Business Partner CRM Middleware

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• CRM Middleware Sales and Billing
• Basic concepts of CRM middleware
• Replication administration
• Monitoring error handling
• Implement Customer Interaction Centre
• Architecture landscape

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• Agent functions and processes in the IC
• Define CIC Profile and Customer-Specific
  Workspaces
• Define Front-office framework
• Component Configuration
• Action Box Configuration
• CTI Configuration

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• Client Implementation Case Study Live Exercise
• Implement Internet Sales
• Architecture and landscape
• set up logical system and connection with OLTP
  R/3 and APO
• Configuration of the CRM Server Base
  Customizing
• Configuration Web Application

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• Creating Product catalogs
• Publication of Product Catalog content
• Create Internet User for order processing
• Sales Transactions using Internet Sales
• Web Shop Maintenance
• Client Implementation Case Study

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• Creating Product catalogs
• Publication of Product Catalog content
• Create Internet User for order processing
• Sales Transactions using Internet Sales
• Web Shop Maintenance
• Client Implementation Case Study

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SAP CUSTOMER RELATIONSHIP
MANAGEMENT TRAINING IN UK

• External List Management
• Lead Management
• Marketing Analytics
• We also provide SAP Workflow Training classes