Getting Repeat Business

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Getting Repeat Business

• www.cynthiakocialski.com

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Getting Repeat Business

• How can you maintain your business?
• Is it by getting millions and millions of
  customers on a daily basis to your website or
  store?
• Surprise! It is not.
• The way to keep your business going is to have
  people who are already customers, return.

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• Repeat business is the way to sustain your
  business by maintaining customers.
• It also makes it salable.

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Getting Repeat Business

• The first rule is to become personal with your
  customers.
• Be original in your approach and always, always
  pit the customer first. 
• Let your customers see you as a unique person not
  just someone selling them some item they want or
  need.

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Getting Repeat Business

• Follow up on the first sale you made to them,
  make them feel a connection to you.
• By following up you open the way for the second
  sale. 
• Following up after making a sale to a customer is
  just as important as trying to make another sale.
• It is the crucial part of gaining their trust.
  They will feel that you are truly interested in
  how they liked the product.

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Getting Repeat Business

• Being proactive in your business helps also.
• Ask them to let you know how the liked or enjoyed
  the article they purchase from you. Were they
  happy with it or ask them if they were
  dissatisfied to tell you why.
• Did it meet their expectations? 

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Getting Repeat Business

• A great way of getting repeat business is to pick
  up the phone and call the customer personally
  just to thank them for their business.
• In today's automated world,
• customers notice the human touch in a business.

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Getting Repeat Business

• A thank you note is another way of letting your
  customers know they are appreciated. Enclose a
  coupon they can use in their birthday month or
  maybe buy one get the second one free. Rewarding
  loyal customers with an invitation only sale. 

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Getting Repeat Business

• Losing a repeat customer is easier than winning
  one. While many businesses are very attentive to
  the first time a customer patronizes their
  business, they may not be so on the following
  times. 

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