A Guide On Order Taking Call Centre (1)

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A Guide On Order Taking Call Centre
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What Is Order Taking?
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• Order taking is the process of processing the
  request of a buyer for an order to the
  satisfaction of the customer and conducting all
  the necessary functions attached with it.
• It may include processing of payments, returns,
  re-adjustment of records, other customized
  requests amongst others.
• Order taking is an important step in business as
  it connects a buyer to the seller and it is the
  first step in the buyer-seller relationship.
• It is therefore important that the order taking
  process is smooth and is managed by experienced
  professionals

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What Is An Order Taking Call Centre?

• An order taking call centers is a third party
  service provider that provides order taking
  services to clients.
• It functions independent of the client but
  provides works on its behalf.
• An order taking call center has requisite
  expertise on skill sets that are required to
  efficiently manage the function.

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What Are The Advantages Of Outsourcing Your Order
Taking Call Centre?

• Round the clock services A third party call
  center will provide 24 x 7 services. It will
  ensure that not a single telephone call is missed
  nor any customer kept waiting on the phone line.
  The number of call center agents manning the
  center is kept according to requirements

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Experienced Staff

• The staff provided are highly trained to provide
  high levels of service and increase the sales
  prospects of clients products or services

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Integration With Website

• Most service providers integrate their order
  taking call center services with the client
  websites. This way they ensure not a single order
  is missed and every customer is attended to. This
  increases the prospects of making sales even
  through the client website

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Bespoke Service Delivery

• No two clients are same nor are their
  requirements. An outsourced partner provides
  highly customized services depending on customer
  needs

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Advanced Technology Platforms

• An order taking call center uses the most
  advanced technology platforms to deliver the most
  improved solutions to clients

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End to End Methodologies

• A third party player is a specialized player and
  has extensive knowledge of all processes involved
  in order taking and therefore can deliver highly
  professional services. It can improve client
  profitability and business in the long as well as
  short term

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Cost Advantage

• It is no secret that outsourcing has a direct
  relationship with costs. Outsourcing is always
  cost effective as the specialized third party
  player has the expertise to deliver cost
  effective solutions

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Business Focus

• Like all outsourcing models, an outsourced model
  can let core resource be engaged in the critical
  aspects of business .

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http//www.go4customer.com/uk/
Cyfuture UK Ltd. 12 Fore Street, Tiverton
Exeter EX16 8QW,UK
44-800-279-6225
info_at_go4customer.com
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