Understand your organization’s pain points with ITIL

1
ITIL Adoption From Software to System to
Service!

• Understand your organizations pain points with
  ITIL

2
Recognize the Need to Implement ITIL
ITIL is concerned with an efficient and prompt
handling of all standardized methods and
procedures in order to respond to the customers
fluctuating requirements while maximizing value
and reducing disruption or rework in business.
3

• Implementing ITIL No longer an IT Metric
• Below are some of the reasons that organizations
  cannot afford to lose ITIL
• No organization can afford to experience the loss
  of productivity
• Gaining customer confidence
• To Maximize revenue even in the challenging
  economic times

4
ITIL Service Lifecycle Continual Service
Improvement!
5
IT Management Process Maturity Model
Level 0 Chaotic Level 1 Reactive Level 2 Proactive Level 3 Service Level 4 Value
Unpredictable     Heavy reliance on tribal knowledge     Informal communication Service Desk     Some form of problem tracking     Root cause analysis Analyzing trends     Some form of change, asset and configuration management     Automation Service level management     Event correlation       Capacity Management Strategic business Partner   IT and business Metrics   Real time infrastructure
Source VITILITY
6
Research Studies and Theories
7

• AXELOS proclaims that during an Audio
  Teleconference, Gartner noted and explained that
• The methodology and fundamental concepts of
  ITIL are being adopted in variegated IT
  organizations as a framework for IT Service
  Management process structure and definition.
• Gartner goes on to add that
• ITIL framework will certainly be a prerequisite
  for representing and demonstrating business
  value.

8

• ITIL v3 Foundation Training

9

• Online ITIL v3 Foundation Training

• Call and Enquire NOW to get the latest update on
  CURRENT OFFERS for ITIL!
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