How can CRM help your small business?

1
CRM Benefits Small Business

• There are two parameters that decide the fate of
  any business1).Acquiring new customer (Lead
  Generation and New Customer Acquisition)
  and2).Providing excellent customer service to
  existing customers (customer retention.)Whether
  its a large or small business, the rules remain
  the same.CRM software has been around for more
  than a decade but its use was restricted to
  businesses having national or international
  presence. In todays world were the competition
  is fierce and customer demands high, even the
  small business needs to work aggressively and
  innovatively.

2
For some time now, small companies have kept
themselves isolated from CRM, presuming that it
is only for bigger companies. Since 2010, CRM
technology has evolved considerably, thereby
destroying the idea of it being a complex system
with extensive data base, difficult to manage and
hard to learn. Onsite CRM is the perfect small
business CRM, which offers affordable solution
for small businesses. Features like a fast
dialer, auto e-mailer, and responsive design
makes Onsite CRM the best CRM software both for
large and small businesses.
3
Ways in which CRM can help small business?

• i.) Lead Conversion

• Increase in number of quality sales. Better
  profile management of prospective and existing
  customers will boost the number of sales. This
  system too helps you to get referrals from the
  existing customer through follow-up emails.

•  ii.)Customer Retention

• Better customer service over a long period. Long
  term relationship and loyal customer base as this
  software allows you to be in touch with existing
  customers through emails and phone contacts.

4
Ways in which CRM can help small business?

• iii.) Employee Efficiency Accountability

• A user friendly, intuitive and simple interface
  like in Onsite CRM helps your sales team as well
  as front desk employees provide better customer
  service. Analyzing the efficiency of sales team
  becomes uncomplicated and one can even keep a
  track his own performance on daily basis.
  Therefore, one becomes accountable for achieving
  his set targets.

• iv.)Marketing Strategy

• Based on solid data available over time you can
  analyze and determine tactics or strategies
  producing better results than the one which are
  complete waste of time. Hence, it plays a
  decisive role in your marketing strategy too.

5
v. )Revenue Increase

• With better employee efficiency, quality customer
  acquisition and retention, better marketing
  strategies and excellent customer service revenue
  are surely going to rise provided you implement
  this system with proper planning and train your
  employees regularly.