MageShopApps - Your Magento Certified Experts - PowerPoint PPT Presentation

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MageShopApps - Your Magento Certified Experts

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Mageshopapps offer the Best Magento Extensions coded by industry veterans starting from the earliest stage. We are a business that firmly put stock in offering amazing Magento extensions at the most reasonable costs. Our focus is on delivering better services at reasonable cost. – PowerPoint PPT presentation

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Title: MageShopApps - Your Magento Certified Experts


1
Magento B2B and E-Commerce
/Mageshopapps
_at_Mageshopapps
2
This shows how incredibly important this human
touch-point is! And you cant blame consumers for
needing a tangible point of contact in an
intangible digital environment!
Human Touch Point
/Mageshopapps
_at_Mageshopapps
3
It made me think about how, as a customer, we
value the phone contact with a supplier. We dont
want lots of follow-up calls, but more that we am
reassured by the option of a phone call.
Human Touch Point
/Mageshopapps
_at_Mageshopapps
4
Human Touch Point
  • Remembering recent interactions with on-line
    retailers, we have found the on-line chat-boxes
    with sales advisors very helpful its quicker
    than queuing in a call, and there is immediate
    traceability for the sales person. It also helps
    with time zone differences and potential
    pronunciation embarrassments.

/Mageshopapps
_at_Mageshopapps
5
Phone is not a Redundant Tool
  • On the contrary even, its a vital piece that
    doesnt always get used appropriately. There is
    research to suggest that, as the significance of
    the purchase increases, the more likely consumers
    are to put a call in.
  • This consequential purchase needs to be tracked.
    So in our mind its not just the telephone that
    is important, but detailed CRM and tracking to
    understand individuals behavior.

/Mageshopapps
_at_Mageshopapps
6
Phone is not a Redundant Tool
  • The Resource Tap research actually found that way
    too many companies rarely have the processes in
    place to track and analyze the calls they make
  • 82 of marketers say its important to link
    online marketing to offline sales but 78 only
    link phone calls to marketing activity at the
    most basic campaign level.
  • More than half (52) of marketers say they dont
    have a complete view of how their own and offline
    marketing activity is driving phone sales.

/Mageshopapps
_at_Mageshopapps
7
Sales Cycles (albeit B2B),
  • Having been involved in sales cycles (albeit
    B2B), we have noticed that the phone plays an
    important part of marketing activity.
  • We able to trace our sales to campaigns and give
    our marketing manager true feed-back on the
    campaigns and what revenue has been generated.

/Mageshopapps
_at_Mageshopapps
8
Sales Cycles (albeit B2B),
  • It is a good thing to be able to attribute sales
    to particular campaigns and to remember that all
    consumers dont behave in the same way. Any
    system that allows businesses to identify better
    ways of selling has to be a plus.

/Mageshopapps
_at_Mageshopapps
9
Thank you!
  • For more info. visit us at
  • www.mageshopapps.com

/Mageshopapps
_at_Mageshopapps
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