Bond_LiS 6120 final presentation

1
A Day at the Library
A Christina Bond Presentation
2
Table of Contents

• The Library
• The Information desk
• Who was involved
• The experience
• Part 1
• Part 2
• Part 3

3
The Library

• Library Y is a library  that is located in a
  nearby town. A few years ago, Library Y was
  updated with new amenities. An example of one
  such amenity,  is  the meeting rooms that were
  added in the  lounge area before a patron reaches
   the library. 
•  
• Additionally, during the update the library
  received new items such as it's entryway,  and a
   new front desk.  It also moved the section for
  teen mateirals,  which was relocated to a nook
  beside the entryway for the library.  

4
The Information Desk

• The information desk for Library Y is located in
   the open area behind the new media and
  materials. It is also across from the children's
  section, and is placed before  the shelving which
   holds the rest of the library's materials. 

5
Who was part of this interaction

• Librarian 1
• Librarian 2
• Parton Z

6
The experience

• On the second day of my observation, Patron X
  came up to the information desk.  She proceeded
  to inquire about a subject that I could not hear,
  as  she and the librarians were talking in soft
  voices. 
• After a few moments of discussing her inquiry
  with the librarians,  the lady known as Patron Z
  left  for a moment. When she returned, she asked
  the librarians about certain  numbers, which
  apparently were related to tax forums. At that
  moment, the library had  tax forms available to
  assist it's patrons  located at an  information
  kiosk.  

7

• Unfortunately, because they  continued to speak
  in quiet tones I could not hear what anyone was
  saying. However, I did hear Librarian 1 offer to
  print Patron Z  out some information that she had
  located. Although she said she'd have to go get
  printer paper which she then left to retrieve. 
• When Librarian 1 returned, she followed through
  with her promise and printed out pages of
  information for the patron. Also, Librarian 2
  disclosed to the patron that they had provided
  her with information to a resource that could
  further assist her. 

8

•  
• However, this was no the end of this experience
  as the patron  stayed at the desk. At one time, I
  overheard the patron mention that she used turbo
  tax which confirmed my suspicions that the
  patron's original question  was tax related
• Additionally, the patron also had other questions
  for the librarians. One of which was related to
  instructions for a form that she'd received or
  was already in  possession of. 

9

• Eventually, Patron Z left the information desk,
  which I assume meant that all her questions had
  been answered. Likewise, I assumed it meant that
  she'd gotten all the information that the
  librarians were able to provide her about taxes. 
  
• After Patron Z left, the Adult Services manager
  came to the desk and Librarian 1 proceeded to ask
  her if she'd like to hear what they'd just
  learned.  She agreed to this, and they all
  discussed this information in quiet tones which
  prevented me from hearing their conversation