April 18, 2002

1
April 18, 2002

• Collect Next Steps Memo from groups not planning
  to attend the Writing Center Workshop on April 24
• For Tuesday, Apr. 23 Research the organizational
  culture at a company where you would like to to
  get a job

2
Ch. 17 Organizational Culture

• Characteristics of organizational culture
• Strong and weak cultures
• Functional and dysfunctional effects of
  organizational culture
• Creating Sustaining culture

3
What is organizational culture?

• A system of shared meaning among members that
  distinguishes an organization from other
  organizations

4
Some characteristics of organizational culture
(examples only, there are plenty of other
aspects of culture)

• Innovation and risk taking vs. __________
• Attention to detail vs. ________________
• Outcome orientation vs. _______________
• People orientation vs. _________________
• Team orientation vs. __________________
• Aggressiveness vs. ___________________
• Stability vs. _________________________

5
Do Organizations Have Uniform Cultures?
Subcultures
Dominant Culture
Core Values
6
Skill Building Reading Culture

• Research the company and talk to employees and
  others in the industry
• Observe the physical surroundings
• Evaluate the people with whom you meet (and dont
  meet)
• Review personnel and policy manuals
• Ask multiple people questions about cultural
  characteristics

7
Strong or Weak Culture

• Intensity of core values
• Commitment to core values
• Behavioral control
• Low employee turnover
• Link to National Culture (Hofstede model)

8
Ethical Dilemma, p. 440

• Employee Monitoring How Far is Too Far?
• Monitoring phone calls, e-mail, physical
  location, whether you washed your hands
• What ethical system are you using to make your
  judgment?
• What does this discussion have to do with
  organizational culture?

9
Organizational Culture
Functions
Liabilities

• Defining boundaries
• Conveying identity
• Promoting commitment
• Enhances social system stability
• Controlling behavior

• Impeding change
• Inhibiting diversity
• Blocking mergers
• Blocking acquisitions

10
Creating and Sustaining Culture
Indoctrination Socialization
Hiring and Retention
Behavior and Role Modeling
11
A Socialization Model
Socialization Process
Outcomes
Pre-arrival
Productivity
Encounter
Commitment
Metamorphosis
Turnover
12
Entry Socialization Options

• Formal vs. Informal
• Individual vs. Collective
• Fixed vs. Variable
• Serial vs. Random
• Investiture vs. Divestiture

13
How OrganizationalCultures Form
Top Management
Philosophy of the Organizations Founders
Organizational Culture
Selection
Socialization
14
Stories
Rituals
How Employees Learn Culture
Material Symbols
Language
15
How Organizational Culture Impacts Performance
and Satisfaction

• Objective Factors
• Innovation/risk taking
• Attention to detail
• Outcome orientation
• People orientation
• Team orientation
• Aggressiveness
• Stability

Performance
Strength
High Low
Satisfaction
Organizational Culture
Perceived as