Anthony DeRenzi

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Anthony DeRenzi

• Mgr. of Application Development

• LinkedIn Profile
• Resume
• Application Screenshots

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Application Development Group
The Application Development group consisted of
full time associates and contractors with diverse
backgrounds and skill sets.
Application Development worked in conjunction
with other IT groups such as Database Services,
UNIX Administrators, and Windows Administrators,
often as the driving force for projects
priorities and tasks.
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Application Development

• Resources and Expertise
• J2EE Java Development
• .NET Development
• Business Analysts
• Quality Assurance and Operations Support
• Reference Data
• Web design (customer interface experience
  flows)
• Application Development Area of Influence
• Billing Administration - SunCom Middleware APIs
• Finance
• Payment Processing (Kiosks, IVR, Customer Care)
• Financial Write-Off Account Assignments and
  Customer Credit Evaluations
• Sales - Ecommerce/Telesales Online Store,
  Ordering System and Fulfillment
• Retail - Account Management Tools (Feature/Rate
  Plan Changes)
• Engineering - Wireless Data Provisioning
• HR - Performance Evaluations, Shift Swaps,
  Training Apps
• Legal - Mandates (PCI, CPNI, SarBox, State of NC,
  PR Lifeline)
• Marketing DMDR Tools, Corp. Communications

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Application Development

• Key Responsibilities
• IT liaisons to business units
• Business impact analysis, setting project
  priorities
• Communicating and partnering with
  cross-functional stakeholders at all levels to
  rally support behind business initiatives and
  goals
• Streamlining business processes to deliver new
  products/services
• Design of customer experience for new products
  and services
• 87 major customer software development projects
  completed (2007)

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Project Prioritization
Business unit stakeholders were given full access
to the App Dev project list for input on project
priorities and project statuses.
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Applications Overview

• Major Applications
• SunCom custom software development
• Ecommerce
• Payment processing
• Subscriber authentication/authorization
• Credit evaluations and activations (new
  existing customers, and phone upgrades)
• Provisioning
• Subscription management
• Equipment fulfillment
• Reporting

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SunCom Custom Software Development

• SunCom Middleware APIs
• Payment processing
• Subscriber authentication/authorization
• Credit activations
• Add-a-line (AAL) eligibility
• Phone upgrades / Anytime Phone Rewards (CUP)
• Prepaid plan change
• Tax calculator
• Store locator
• Unbilled minutes usage
• Voicemail passcode reset

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SunCom Custom Software Development

• Subscriber Manager (SMT)
• Order Management System
• Telesales Order Management System
• Ecommerce Admin
• Direct Sales Fulfillment
• AgentConnect Dealer Extranet
• Wholesaler Extranet
• B2B State of NC Extranet

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SunCom Custom Software Development

• Ecommerce (suncom.com suncom.com.pr)
• Online store
• Preapproved credit customers online store
• My Account
• View Statement, Online Payments, Set Up Recurring
  Payments
• AAL
• CUP
• Check Usage
• Phone Configurator
• Mobile-to-Anyone calling circles

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SunCom Custom Software Development

• WAP deck
• Capitalized Salary Tracker
• CPNI Breach Tracking
• Sarbanes-Oxley Anonymous Submissions
• Write-Off Database
• PR Lifeline
• Coupon Redemption
• Referral Program
• Call Center Shift Swap
• Work Release Program

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SunCom Custom Software Development

• atsuncom
• intranet web site with content mgmt, bulletin
  boards, associate directory
• Associate Performance Evaluation (APE)
• Ecommerce Phone Admin Tool
• UsersAgentAdmin
• Business-to-Business Online Store Admin
• Payment Processing Admin
• Write-Off Application
• ZIP Code Lookup Admin

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SunCom Custom Software Development

• Customer Upgrade Eligibility Utility
• Add-A-Line Eligibility Utility
• GoodCall Voucher Lookup
• Store Location/Dealer Code Lookup
• LNP Pre-Port Validation
• ACH NAACHA Letters
• Capex Reporting
• PO Tracking
• Engineering Channel Adds
• SunCom Training Course Calendar Registration

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Backbone of Corporate Transactions
Front end user interfaces Call Centers FS/CS
SunCom Middleware APIs
TeleCheck
IVR
Kiosks
PayPal (Chase Paymentech, Norwest)
EBPP
RMS (prepaid)
Atlys
The SunCom Middleware API servers were the bridge
between customer/vendor applications and the main
billing system. A majority of the traffic was
used for authenticating customers and payment
validation.
Ericsson
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Project Documentation

• Requirement Docs
• Functional Design Specs
• Flow Diagrams
• Database Schemas
• Interface Definitions
• Training Docs

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SunCom Middleware API Performance
SLA of under 4 seconds per transaction had to be
maintained for the average of 20 million
transactions per month.
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WDP Wireless Data Provisioning
Home-grown automated service which replaced the
expense of Convergys development. Provisioned
vendor data services using XML SOAP and LDAP
inserts.

• Text Messaging (SMS)
• Multimedia Messaging (MMS)
• Ring Back Tones (RBT)
• Prepaid Service
• eMail
• Blackberry Services

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SunCom Intranet
Features Self-Service Bulletin Board Systems,
Policy and Procedure Database, Integration of all
applications with consistent look/feel and
navigation.
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SunCom.com SunCom.pr

• Page Views Over 4 million per month
• New Phone Sales 1200 per month
• Phone upgrades 1100 per month

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Ecommerce Orders and Activations
Real Time Credit Check Increased close rate and
maintained consistent activation rate while
reducing order handling personnel resources.
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Ecommerce Orders by Credit Class
Real Time Credit Check Provided prepaid product
alternatives to customers with poor credit.
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Existing Customer Upgrade Program
Real Time Credit Check Detected existing
customers and offered upgrade products which
extended contract terms and retained customers
wanting new handsets.
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AWStats Weblog Omniture Page Tracking
Web Analytics were provided to project
stakeholders through real-time stats and
scheduled Cognos reports.
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Subscriber Manager

• Subscriber Manager provided the Retail channel
  the ability to perform the same functions as
  Customer Care but with a simplified interface, no
  additional licensing for Atlys, and without calls
  to the Care group.
• Transactions included
• One click feature changes
• Customer Upgrades
• Payments

The sales organization has found this to be
perhaps the single largest improvement in
efficiency since launch giving sales greater
autonomy and less reason to use CC to solve
issues
A transaction in SMT reduced the number of
clicks to 5 in a task which normally took 95
clicks in the resource intensive Atlys client.
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Subscriber Mgr Transactions
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Prepaid Activations Payments Capital Revenue
Activations
Payment Amount
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Telesales Orders Order Administration
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Vendor Integration
MapQuest Store Locator
Combined MapQuest location services with SunCom
Store database information.
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Maps
Integration of zip code GIS information with
wireless service areas to facilitate NPA-NXX
assignments and detailed coverage areas for
marketing material.
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Associate Performance Evaluations
5 - Far Exceeds Standards Performance far
exceeds the stated job standards, objectives, and
skills which are required for their assigned
position or function. 4 - Exceeds Standards
This Associates performance consistently exceeds
the stated job standards, objectives, and skills
which are required for their assigned position or
function. 3 - Meets Standards Overall business
results have fully satisfied the requirements of
the job. 2 - Partially Met Standards The
Associates performance partially or
inconsistently meets the stated job standards,
objectives, and skills which are required for
their assigned position or function. 1 - Does
Not Meet Standards The Associates performance
consistently fails to meet the stated job
standards, objectives, and skills which are
required for their assigned position or function.
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T-Mobile Acquisition

• T-Mobile Brand Now Nationwide
• Brand Transition Complete in Carolinas, Puerto
  Rico
• published 9/3/2008

Today marks the public unveiling of the T-Mobile
brand in North and South Carolina and Puerto
Rico. After months of hard work under cover, our
teams in the Carolinas and Puerto Rico can show
the world what they can do T-Mobile style.
New T-Mobile signs are up on our stores and call
centers that previously bore the SunCom brand.
But this change is about more than just
cosmetics. These newest additions to the T-Mobile
family help keep our customers connected to even
more people and places across the United States.
With this official switch, our coverage map now
stretches across all 50 states and into Puerto
Rico.