Issues in Workforce Development

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Issues in Workforce Development

• Presented by
• Susan Scowcroft
• Executive Director
• the NSW Community Services and Health ITAB

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What is the ITAB
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ITAB Structure
ITAB
Members
ITAB Board (Employer, Peak and Union
representatives)
Executive Director (Susan Scowcroft)
Industry Reference Groups
Administrative Officers Leeanne
Dimon(Mon-Thurs) Deirdre La Brooy (P/T)
Project Consultants (Contracted in response to
project funding) Recent Consultants
include Gillian Bonser Tami Casey
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ITAB Coverage
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• Training and sustainable workforce development

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Big Picture
Federal
ANTA
Training Package

• National
• develop

• State
• implement

Industry
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National
ANTA Ministerial Council (Minco)
ANTA Provides focus and for national training
agenda and reform
NTIS National Training Information Service
website with info on training packages and all
RTOs www.ntis.gov.au
ANTAs - NTQC (National Training Quality Council)
oversees Quality assurance and endorses Training
Packages
10 Industry Skills Councils Get funding from ANTA
to develop Training packages Eg CSHTA (former
National ITAB for Community Services Health)
ATP sells copies of training packages resources
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State
State Training Authority- Minister for Education
BVET Board of Vocation Education Training
ITAB Boards include employers, unions and peak
bodies reps
VETAB
Implement the AQTF
Register Training Orgs RTOs
Accredit Courses
Implement training packages in the state
provide information support and advocacy for
industry, on training needs
provide information to government on industry
training needs
RTOs Registered Training Organisations
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A Training Package is.

• A nationally developed set of industry skills
  reflecting job roles
• Grouped into qualificationswith assessment
  guidelines

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A Training Package is.

• A framework that needs to be reviewed

Community Services Training Package 2002
Community Services Training Package 1999
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Our Training Packages

• Working in
• Community
• Services

Working in Health
A O D Mental Health Aged care Disability
etc
CSTP
HTP
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Australian Qualifications Framework AQF
Advanced Diploma AQF6 Specialist advanced
skill worker or executive manager
Diploma AQF5 Advanced skill worker or manager
Certificate IV AQF4 First line supervisor or more
autonomous worker
Certificate III AQF3 Generally seen as entry
level to the industry for client or community
work
VET
Certificate II AQF2 Workers operate under clear
guidance
Certificate I AQF1 Pathway Qualification
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Competencies

• Provide industry benchmarks for training and
  assessment
• Identify a discrete workplace requirement
• Incorporate underpinning knowledge and skills
• OHS
• Language, Literacy Numeracy
• Values Attitudes

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Groupings of competency units for qualification
packaging

• Compulsory
• Specialisation
• Common
• Electives
• Specialisation
• Common
• Some from other training packages

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• Planning for sustainable workforce development

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The environment
Issues facing the Community Services sector

• Volunteer workforce
• Ageing workforce
• Specific vocational skills

• Budget levels
• Staff turnover
• Staff backfill
• Funding requirements

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Workforce development reflects

• A systematic approach to enhancing the
  efficiency, effectiveness, career progression and
  satisfaction of the workforce
• Initiatives that are sustainable and reflected in
  the policies, procedures and management
  principles of the organisation
• A shared staff/management commitment

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Relevance of the National Framework
Is competency based to support on the job
training and assessment
Identifies nationally recognised skills for job
roles
Encourages consistency and quality with the
flexibility to be customised to meet
organisational needs

• Enables a variety of pathways to recognise
  competence

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Facilitates workforce development through

• Portability of skills
• Recognition of prior learning
• Multiple career pathways
• Mobility between Health and Community Services
  sectors
• Training Package qualifications
• are nationally recognised
• can be delivered by public and private RTOs

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Training opportunities
Community Services Training Package
RTO ie TAFE NSW Private
Qualification
Traineeship Entry level Existing
worker Workplace Assessment
Training/learning Mixed mode face to
face/ workplace mix


Organisation/ Enterprise Employee
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Workforce planning is more than training
however
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Training workplace learning opportunities can
inform

• Induction processes
• Job roles
• Interagency co-operation/staff exchanges
• Career pathways
• Targeted skills needs

• Service quality
• Staff retention
• Recruitment strategies
• Management practices and policies
• Succession planning

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Career Tree
Advanced Diploma Disability Work
Diploma Disability Work
Diploma Community Services Management
Cert IV Service Co-ordination (Ageing and
Disability)
Cert IV Community Services (Lifestyle and Leisure)
Cert IV Disability Work
Cert IV Employment Services
Cert III Home and Community Care
Cert IIIEmployment Services
Cert IIIDisability Work
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Certificate I in Work Preparation(suitable for
clients)

• 3 Compulsories
• Prepare for work (CHCCS101A)
• Follow occupational health and safety
  procedures (CHCOHS201A)
• Apply basic communication skills (BSBCMN103A)

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Certificate II AQF

• Demonstrate basic operational knowledge in a
  moderate range of areas
• Apply a defined range of skills
• Apply known solutions to a limited range of
  predictable problems
• Perform a range of tasks where choice between a
  limited range of options is required
• Assess and record information
• Take limited responsibility for own outputs

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Certificate II Community Services Support Work

• Cleaner
• Launderer
• Laundry Assistant
• Housekeeper
• Catering Assistant
• Gardener
• Maintenance Officer

• Home Carer/helper
• Care Service Employee
• Domestic Assistant
• Handy Person
• Grounds Person/Cleaner
• Housekeeping Assistant

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Certificate III AQF

• Apply a range of well developed skills where some
  discretion and judgement is required
• Apply known solutions to a range of predictable
  problems
• Interpret information using discretion and
  judgement
• Take responsibility for own outputs
• Take limited responsibility for output of others

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Certificate III in Disability Work

• Assistant In Nursing
• Support Worker
• Carer
• Personal Care Assistant
• Home Care Assistant
• Disability Support Worker
• Client Assistant
• School Support Officer (Working With Children
  With Disabilities)
• Community Support Worker
• Accommodation Support Worker
• Family Support Worker
• Residential Aid

• Residential Care Officer
• Residential Care Support Worker
• In-Home Respite Carer
• Personal Care Giver
• Personal Care Worker
• Community Care Worker
• Disability Service Officer
• Community House Worker
• Community Access Co-ordinator
• Nursing Assistant
• Field Officer
• Care Assistant
• Disability Support Officer

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Certificate III in Home and Community Care

• Care assistant
• Carer
• Community support worker
• Drivers
• Food service assistants
• Home maintenance officers
• In-home respite giver
• Personal care assistant
• Personal care worker
• Support worker

• Care service employees
• Community care worker
• Disability support worker
• Food distribution officers
• Home care worker
• Home maintenance workers
• Nursing assistant
• Personal care giver
• Planned activity assistants
• Transport Co-ordinator
• Relevant to Victoria

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Certificate IV AQF

• Identify and apply skill and knowledge areas to a
  wide variety of contexts with depth in some areas
• Identify, analyse and evaluate information from a
  variety of sources
• Apply solutions to a defined range of
  unpredictable problems
• Take responsibility for own outputs
• Take limited responsibility for the quantity and
  quality of output of others

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Certificate IV in Disability Work

• Social Educator
• Development Officer
• Project Officer Life Enhancement Team
• Disability Officer Day Support
• Social Trainer
• Employment Co-ordinator
• Disability Support Officer

• Lifestyle Support Officer
• Behavioural Support Officer
• Local Area Co-ordinator
• Residential Care Officer
• Job Co-ordinator
• Marketing Co-ordinator
• Senior Personal Care Assistant

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Certificate IV Service Co-Ordination (Ageing
Disability)

• Residential Respite Officer
• Supervisor / Co-ordinator
• Unit Manager
• Aged Care Worker
• Assistant Community Options Co-ordinator
• Assistant Co-ordinator
• Assistant House Co-ordinator
• Assistant Options Co-ordinator
• Assistant Respite Co-ordinator
• Low care residential facility manager/supervisor
• Shift Supervisor
• Unit Co-ordinator
• Volunteer Co-ordinator

• (Assistant) Activities Program Co-ordinator
• Assistant Care Co-ordinator
• Assistant Co-ordinator / Supervisor Community
  Care
• Assistant Co-ordinator/Supervisor Community Care
• Assistant Manager
• Assistant Program Co-ordinator
• Community Care Worker
• Local Area Co-ordinator (supervisor)

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Certificate IV in Community Services (Leisure and
Recreation)

• Leisure Officer
• Recreational Activities Officer
• Diversional Therapy Assistant
• Community Leisure Officer
• Recreation Activities Officer
• Disability Officer Day Support
• Activities Officer
• Support Worker Elders Club
• Support Worker
• Rehabilitation worker

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Diploma AQF

• Transfer and apply theoretical concepts and
  technical or creative skills to a range of
  situations
• Demonstrate understanding of a broad knowledge
  base with substantial depth in some areas
• Take responsibility for own outputs
• Take responsibility for the achievement of group
  outcomes

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Diploma of Disability Work

• Assessor
• Case Co-ordinator
• Case Manager
• Client Service Assessor
• Co-ordinator
• Local Area Co-ordinator
• Local Support Co-ordinator
• Manager
• Program/Service Co-ordinator
• Support Facilitator
• Senior Disability Worker

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Diploma of Community Services Management

• Business Manager
• Employment Services Manager
• Executive Officer
• General Manager
• Manager
• Program Manager
• Service Manager
• Site Manager
• Unit Manager

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Diploma of Community Services (Leisure and
Recreation)

• Leisure Officer
• Recreational Activities Officer
• Community Leisure Officer
• Diversional Therapist
• Disability Officer Day Support
• Activities Officer

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Advanced Diploma of Disability Work

• Case Manager
• House Supervisor
• Psycho-Social Trainer
• Team Leader
• Service Co-ordinator
• Disability Development And Support Officer
• Psycho-Educational Trainer
• Supervisor
• Unit Manager

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Advanced Diploma of Community Services Management

• Business Manager
• Employment Services Manager
• Executive Officer
• General Manager
• Manager
• Program Manager
• Service Manager
• Site Manager
• Unit Manager

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Putting it all together
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Putting it together
Recruitment

• Qualifications can be used to identify specific
  gaps in the skill base of the organisation to
  target recruitment of new qualified staff
• Traineeships can be accessed to recruit new
  employees with training on the job to meet
  organisation's requirements
• Induction training can be linked to core units
  OHS, information processing, communication
  facilitating achievement of qualifications

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Putting it together
Existing workforce

• Recognition of existing skills that can
  contribute to a full qualification or identify
  specific skills relevant to the job role
• Offering career pathways through on the job
  training and assessment
• Existing workers traineeships to facilitate
  achievement of higher level qualification or
  skills

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Putting it together
Organisation management

• Quality assurance processes enhanced through
  staff contribution and training
• Meeting legislative and state requirements OHS,
  child protection, accreditation standards etc
• Managing volunteers ethical practice etc
• Succession planning implementing structures
  that support smooth transition
• Opportunities for mentoring and peer support

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Reach for the stars
the opportunities are limitless