Board Building

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Community Tools Brad Pond, ESi Customer Support
Services Manager
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• Any sufficiently advanced technology is
  indistinguishable from magic. Arthur C. Clarke

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About the Presenter

• Brad Pond
• Board Builder Since 1999
• ESi Customer Support Manager 2005-Present
• B.S. Computer Science, Internet Management
• Professional Web Developer Since 1998
• Self professed non-programmer
• Former USN Submariner
• Philosophy-One World, One Board

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Breakout Session Information

• We are going to talk about
• Where are all the community tools?
• Where can you get cool boards and ideas?
• New Websites/content coming online.
• This session will discuss how users can
  contribute to the WebEOC community through the
  soon-to-be launched WebEOC.com and new ESi Forum
  and will explain how to review, share and
  download boards.

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Whats out there?

• Community Site
• Forum
• Online Training
• Support

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Whats out there?

• Community Site
• www.esi911.com/community
• Is an instance of WebEOC for users to post and
  share boards.
• Username Admin
• Password 123456
• On this website you can review boards that might
  apply to something you want to do.

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Whats out there?

• Forum
• www.esi911.com/forum
• Username Your Customer ID
• Password Your License Number
• This is the site for
• Releases, Documentation, tips and tricks, user
  support from other users.

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Whats out there?

• Online Training-Coming Soon
• Video based Module training

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Whats out there?

• Support
• www.esi911.com/support allows customer support
  to remotely serve you
• Support FAQs and Documentation on the forum
• Direct questions can be sent to
  support_at_esi911.com

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Whats Next?
Community Site
Forum
Online Training
Support
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Whats Next?
Community Site
Forum
Webeoc.com
Online Training
Support
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Whats Next?
Webeoc.com
esi911.com
Our Corporate Site Redesigned
All Things WebEOC
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esi911.com
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The Rollout

• WebEOC.com is
• -Self Help and Support
• -Training access
• -New Forum
• -Support request form (create ticket)
• -Idea Submission
• -Board Catalog and Review
• -My WebEOC (scaled component)
• -Plug-ins/Product descriptions
• -Reading Room
• -User Group support

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First things first

• Transitions that will occur
• - www.esi911.com major facelift
• -www.webeoc.com comes online
• -esi911.com/forum will redirect to WebEOC forum
  site
• -Online Training component will be launched
• -MyWebEOC component will be upgraded
• -Board Catalog and Review component added

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Questions?

• I don't pretend we have all the answers. But the
  questions are certainly worth thinking about.
  Arthur C. Clarke