TRAVEL MANAGEMENT SOLUTIONS

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TRAVELMANAGEMENT SOLUTIONS
experience higher business performance
higher business performance
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Your State Team
Michael Fairchild, State of Louisiana Account
Manager
Kathy Higginbotham, Operations Manager Baton
Rouge
Lisa Goins, Operations Manager LSUHSC Shreveport
Liz Gaiennie, National Account Manager
Lou Poore, Vice President Operations
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Who we are
Founded 1924 Headquartered in Hanover,
Germany Over 80,000 employees 22B in revenue A
top 30 DAX company Worlds leading tourism and
services group
Founded 1979 Headquartered in Denver,
Colorado Over 4,000 employees 4.7B in
sales Publicly traded on NASDAQ 2nd largest TMC
company in North America
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Unique Global Provider

• Worlds 3rd largest TMC
• Multi-national capabilities
• 2nd largest TMC in North America
• Over 11 billion annual sales
• Exceptional negotiating leverage and clout
• 1,600 locations in over 80 countries
• Reservation Centers, on-sites, off-sites, Call
  Centers, Airport Offices, European Service Center
• More than 13,000 employees
• Dedicated to customer service

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Global Coverage
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Client-Partners
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Goals for the State of Louisiana

• Implement a cost effective, user-friendly online
  booking tool accomplishing high adoption rate
• Consolidate and deliver a consistent best in
  class global travel program
• Identify opportunities for cost savings and
  controls
• Deliver a high level of customer satisfaction
• Research and incorporate best practices in travel
  services
• Maximize use of technology to improve the
  delivery of service
• Provide a communication platform with dynamic
  content for travel population.

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Service Delivery

• Customized for State of Louisiana
• Regional Reservation Service Centers in Baton
  Rouge, Shreveport and New Orleans
• Teams of agents thoroughly trained in State of
  Louisianas travel policy
• Dedicated International, Group, and Special
  Services desks
• State-of-the-art telecommunications and e-mail
  systems to link all three State Service Centers.

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Operations Overview

• Service Goals
• Returned calls/messages within 30 minutes
• Fees and how they will be applied
• Fees are no longer refundable
• Full Service - 22 per ticket
• Agent-assisted - 17 per ticket
• Touchless (OBT) - 12 per ticket
• Down to 10 based on adoption rate
• Groups Ranging from 21 to 10 based upon the
  number of travelers
• No hotel/car only fees.

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Various Types of Fares

• State Contract Fares
• For Fiscal 2005-2006, the only airlines offering
  State contract fares are American and United
• Negotiated Fares
• Currently, the only carrier in this category is
  Continental, but we are working with several
  other airlines at this time
• Published Fares
• Standard fares both refundable and
  non-refundable -- offered to the general public
  and available via our Sabre reservations system
  (GDS)

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Fare Types, continued...

• Web/Internet Fares
• Fares normally associated with the Internet and
  usually obtained from 3rd party websites,
  including airline-specific sites
• DCA3 Fares
• Web/Internet fares that are contractually
  available to us via our GDS. With very few
  exceptions, the same fares as above.
• To access those exceptions, our agents go
  directly to such sites as SWABIZ (Southwest),
  CompanyBlue (JetBlue), and A2B (AirTran).

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Non-Refundable Fares

• Represent significant potential cost savings
• Rules of the Non-Refundable Ticket
• Must be purchased either immediately or within 24
  hours of initial booking
• May require a minimum stay
• Airline charge to make changes will range from
  from 50.00 to 100.00
• If exchanged, any difference in the old fare and
  the new fare must be collected
• Non-Transferable (No name changes).

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Non-Refundable Fares, continued...

• Tips on how to get the Best Fares
• Advance Purchase
• Be flexible with travel dates
• Try alternate airports.

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Itineraries Vs. Receipts

• Itinerary Information Includes
• Restrictions and requirements
• Your detailed airline flight schedule
• Detailed rental car information
• Detailed hotel information.

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Sample Unrestricted Itinerary Remarks
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Sample Non-Refundable Itinerary Remarks
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Sample Air Itinerary Information
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Sample Rental Car Itinerary Information
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Sample Hotel Itinerary Information
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Receipts

• Receipts
• Shows Airline Ticket Information
• Reservation Code
• Ticket Number
• Date of Issue
• Invoice number
• Total Airfare
• Total Service Fee
• Total for Airfare Service Fee

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Sample Receipt Remarks
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Technology

• Cutting-edge technology
• to ensure
• HIGHERBUSINESSPERFORMANCE

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End to End Travel Management
Best practice methodology expertise to achieve
maximum performance
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Travel Savings Solutions
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Management Reporting Solutions

• ReportFLYR
• Global Web-based management reporting system
• AlertFLYR
• Exclusive digital dashboard technology
• InvoiceFLYR
• Transactional search application
• PolicyFLYR
• Travel policy reinforcement through e-mail and
  reporting
• SecureFLYR
• Global traveler security and education
• Online Booking Tools
• Customized web-based booking tool.

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InvoiceFlyr
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InvoiceFlyr
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InvoiceFlyr
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InvoiceFlyr
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InvoiceFlyr
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On-line Booking Solutions

• Customized
• Reduced costs
• Experienced E-Commerce Team
• On-going support
• Communication
• Training
• Adoption Consultation and Maximization

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Focus and Commitment

• Build on current travel program achievements
• Continue to partner with State of Louisiana
• Validate current processes
• Challenge status quo
• Recommend improvements
• Reduce travel program costs
• Position State of Louisiana for the future
• Set short and long-term program objectives
• Establish mutually defined goals
• Produce Powerful Results!

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Continuing to build the foundation for a strong,
lasting partnership
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