ACEIT Vendor Outreach

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ACE-IT Vendor Outreach

• 2 May 2007

Presented by Bill Colmer ACE-IT Program Manager
for Infrastructure
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Agenda

• Welcome Introductions
• Overview of Sessions
• Briefing Overview
• Individual Conferences

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Welcome Introductions

• Gregg Hoge ACE-IT Chief of Quality Management
• Karen Roberton ACE-IT Phase In Manager
• Dane Weston ACE-IT Chief Technology Officer
• Myles Bernard ACE-IT Chief, Infrastructure
  Services
• Tom Tatum ACE-IT Subcontract Manager
• Joe Verderame LM USACE A-76 Capture Manager

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Overview of Sessions

• Wednesday May 2, 2007
• General Session Greenbelt Marriott
• Individual Conferences Greenbelt Marriott
• Thursday May 3, 2007
• Individual Conferences LMESS Headquarters
• 7375 Executive Place
• Seabrook, MD
  
• Friday May 4, 2007
• Individual Conferences LMESS Headquarters
  7375 Executive Place
• Seabrook, MD

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Briefing Overview

• Background
• A-76 History
• Solicitation Review
• Program Schedule
• Solution Approach
• Enterprise Vision
• Organizations
• Staffing Profile
• Conclusion

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A-76 History

• Presidents Management Agenda
• Public Private Competition
• USACE Strategic Sourcing Office
• OMB Circular A-76

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USACE IM/IT A-76 Scope

• Automation
• Communications
• Information Assurance
• Records Management
• Printing/Publications
• Visual Information
• IM/IT Management

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USACE IM/IT A-76 Milestones

• Public Announcement 2 Jun 04
• Issue Solicitation 28 Jun 05
• Solicitation Close 21 Oct 05
• Initial Performance Decision 1 Mar 06
• Initial Performance Decision Announcement 21 Jun
  06
• Agency-level Protest 5 Jul 06
• Protest with US Federal Court of Claims 25 Aug
  06
• Protest Resolved 17 Apr 07
• Final Performance Decision 17 Apr 07
• LOO Signing Ceremony 19 Apr 07
• Notice to Proceed 15 May 07

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Solicitation Review

• Solicitation W912DR-05-R-0001
• RFP, PWS, Technical Exhibits
• www.nab.usace.army.mil/A76/05-R-0001/finalPWS_RFP.
  htm
• Basis of Award
• Technically Acceptable
• Lowest Price
• Two Key Components
• Firm Fixed Price (FFP)
• Cost Reimbursable (CR)

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Components of Performance Work Statement

• Work scope included in proposal
• Often referred to as FFP
• Subset of total scope of PWS
• Assessed on Technically Acceptable Lowest
  Cost basis
• Work scope not included in proposal
• Virtually all IM/IT Services not already
  described in FFP portion of PWS
• Referred to in solicitation as Cost
  Reimbursable
• Includes scope in excluded tasks and at
  excluded locations

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Phase-In Key Part of Solicitation
Due Diligence Period

• FFP bid based on aging PWS workload data (2003)
• Hard-to-quantify work must be assessed now
• Workload service levels changed since 2003
• Baseline Assessment Critical to finalize scope
• Capture additional FFP Work
• Capture Service Quality Levels
• Capture Cost Reimbursable Work
• Effort will require major Site involvement

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Program Schedule

• One year Phase-in
• Five Year Performance Period
• Optional three years, based on MEO performance
• 153 9 Years total

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Phase-In and Operational Transition
May 08
Apr 07
May 07
Nov 07
Low-risk approach to improve quality of service
while maintaining operations
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Phase-In/Transition/Base Year Activities

• Wall to Wall Inventory completed document As
  Is
• Enterprise Service Desk Established Standard
  processes in place
• Infrastructure and end user device refresh in
  process with standard H/W and S/W configuration
• Network infrastructure upgraded to support
  end-to-end view of network
• Printer Refresh in process with standard H/W and
  service
• Desktop systems managed and standard images
  deployed

Transition to ACE-IT
PHASE-IN OPS TRANSITION
Consolidation
BASE YEAR

• Standard IM/IT business processes
• Standard configurations deployed on servers
• Uniform baseline Service Level Agreement (SLA)
• On-line visibility of operational status

Standardization
Structured, low-risk methodology to successfully
Consolidate and Standardize
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Solution Approach

• Responds to documented PWS requirements
• Fully integrated, Enterprise level approach
• Network
• Hardware
• Services (all request types)
• Flexible to support mission changes

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USACE CIO Vision for Road Ahead

• Migrate from a highly decentralized service model
  to a world-class enterprise-wide information
  technology environment that allows easy, reliable
  access to critical information and business
  intelligence anytime anywhere in the world.

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USACE IM/IT Transformation
What is Transforming?

• All current IM/IT services
• Service Delivery Approach
• Organizational Structure

Current Way of Doing Business
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Concept of Operation

• Enterprise command and control
• Corps-wide service delivery
• Virtual staffing wherever possible
• Local presence at 55 CONUS locations
• Hire the talent where it exists today and service
  enterprise-wide instead of only locally

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Enterprise Service Delivery Approach

• Single Point of Customer Entry
• Proactive Problem Management
• Baselined and Measured
• Continuous Training
• Customer Outreach

• Closed loop process
• Common call handling procedure
• Real-time problem management system
• Systems automation
• Improved service levels to users
• Single point-of-contact for all calls

Single ownership of service delivery
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The Objective State
FUTURE
CURRENT
Nine Separate Division IT Organizations
55 Major sites providing IT

• One service desk for the entire enterprise
• Two centralized processing centers
• Standardized hardware and software
• Consolidated Contracts
• Improved Security
• Lower Cost/TCO

1,800 member IT workforce
Multiple delivery locations for IT
Multiple help desks and networks
Various service delivery levels and requirements
Heterogeneous, non-standard systems
Locally developed procedures and processes
Limited USACE-wide configuration management
1200 local contracts
USACE Mission / Enterprise Architecture Road Map
Enhancing USACEs Relevancy, Readiness,
Responsiveness, and Reliability
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Transformation ofIM/IT Organizational Structure
USACE IM/IT Transformation

• Daily Operations
• Systems Administration
• Enterprise Service Desk
• Touch Labor

• Policy and guidance
• Requirements Gathering
• Planning
• Service Delivery Oversight

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USACE IM/IT Governance
OMB/DA/DoD
Reporting (Cost, Performance, staffing)
DCG / DCSO
SSPO
Letter of Obligation
ATO
CIO
CECI (CGO)
IM/IT Policy Guidance Monitor Performance
ACE-IT (MEO)
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ACE-IT Organization
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ACE-IT Staff by Location
19 7 8 11 8 13 7 10 35 9 13 7 10 9 7 6 8 149 8 47
6 181 33 872
Support requirements based on technical exhibit
analysis subject to adjustments to support
current work requirements
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ACE-IT Organization
ACE-IT Director (8 4 CME)
Management Support Office (18 6 CME)
Transformation Office (12)
Quality Management Office (16 1 CME)
Policy Support Office (15)
Application Product Support Division (103)
Enterprise Assurance Division (164)
Infrastructure Support Division (339)
Information Product Services Division (197)
Total 522 Federal, 350 Contractor
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ACE-IT Organization
Infrastructure Support Division Myles Bernard (1
CME)
Total 339
Engineering Branch (1 CME)
Infrastructure Services Branch (1 CME)
Enterprise Services Delivery Branch (1 CME)
Enterprise Service Desk (39 CME)
Server Administration (120 CME)
Infrastructure Engineering (9 CME)
Communications (80 CME)
User Acct Admin (2 CME)
Data Center (11 CME)
End User Support Service (60 CME)
NOSC (14 CME)
CME Contract Manpower Equivalent
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Enterprise Service Delivery Branch (103 Contract
Manpower Equivalent (CME))

• 1 Computer Support Sr. Contractor
• 1 Admin Assistant Contractor
• Enterprise Service Desk Section (39 CME)
• 1 Tele Support Mgr Contractor
• 1 Tele Support Asst Mgr Contractor
• 1 Tech Support Help Desk 3 Contractor
• 21 Tech Support Help Desk 2 Contractor
• 15 Tech Support Help Desk 1 Contractor
• User Account Administration Section (2 CME)
• 1 Computer Support Analyst Contractor
• 1 Computer Support Analyst Asst Contractor
• End User Support Service Section (60 CME)
• 8 Computer Support Sr Contractor
• 52 PC Network Support Contractor

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Infrastructure Service Branch(226 CME
continued on next slide)

• 1 Computer Operations Mgr Contractor
• Server Administration Section (120 CME)
• 1 Computer Opns Analyst Sr Contractor
• 3 Computer Opns Analyst Contractor
• 5 Network Data Com Analyst Mgr Contractor
• 43 Network Data Com Analyst Sr Contractor
• 57 Network Data Com Analyst Contractor
• 10 Network Data Com Analyst Asc Contractor
• Data Center Section (11 CME)
• 5 Unix System Administrator Contractor
• 2 Unix System Administrator Contractor
• 4 Unix System Administrator Contractor

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Infrastructure Service Branch(continued)

• Communications Section (80 CME)
• 2 Project Mgr Contractor
• 1 Communications Sys Mgr Contractor
• 3 Communications Sys Asc Mgr Contractor
• 13 Communications Sys Eng Contractor
• 14 Technician Telcom 2 Contractor
• 3 Technician Telcom 3 Contractor
• 42 Computer Support Sr Contractor
• 2 VTC Support Specialist Contractor
• NOSC Section (14 CME)
• 4 Computer Opns Support Analyst Sr Contractor
• 10 Computer Opns Support Analyst Contractor

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Engineering Branch(10 CME)

• 1 Comm System Design Eng Sr Contractor
• Infrastructure Engineering (9 CME)
• 1 Comm System Design Eng Contractor
• 1 Comm System Design Eng Asc Contractor
• 1 Communications Design Eng Sr Contractor
• 2 Communications Design Eng Contractor
• 1 Network Eng Sr Contractor
• 1 Network Eng Contractor
• 1 Network Monitoring Analyst Sr Contractor
• 1 Network Monitoring Analyst Contractor

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Conclusion
Today
Tomorrow

• Significantly reduce IT costs
• Modernize the infrastructure
• Provide tools to the knowledge worker (e-mail,
  collaboration)
• Establish IT strategic planning with robust
  governance
• Instill One Team culture
• Share/leverage best practices
• Initiate common toolset
• Apply performance metrics
• Continuous process improvement
• Improve security

• High IT Costs
• Different cultures
• Inconsistent infrastructure
• 55 Help Desks
• Lack of standards
• Multiple networks
• Different processes
• Inconsistent IT governance and strategic
  direction
• Stovepiped organizational structures

Enhancing USACEs Relevancy, Readiness,
Responsiveness, and Reliability
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USACE IM/IT Transformation
Questions?