Tim Geiken

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Tim Geiken

• Vice President of Electronic Commerce
• Corporate Marketing
• United Parcel Service

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Supply Chains Are Being Transformed
Sources
Manufacturers
Distributors
Retailers
Consumers
Information Flow Goods Flow Funds Flow
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New Forms of Competition
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Business Is Changing
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Building Technology Infrastructure ...

• UPS spends more than 1 billion a year on its
  technology infrastructure
• UPS is electronically connected to more than 90
  of its customers
• UPS has more than 700,000 internal and external
  technology solutions

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Leads to Innovation

• End consumer empowerment
• Value propositions in new environment
• Focus on new channels
• Customer acquisition
• Customer relationship management
• Process change

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UPS Service Center on eBAY
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UPS Technology Solutions
1999
1996
Supply Chain Management
Shipping
Function
Communication
None
Limited
High
Integration Capability
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UPS Technology Solutions
UPS Returns on the Web
UPS Wireless Solutions
www.ups.com
UPS Signature Tracking
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Key Distinctions

• Technology Adoption Channels to Market
• Technology enables the delivery of information to
  effect process change
• Creates opportunity to leverage new value
  propositions in an aggregated customer environment

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Tim Geiken

• Vice President of Electronic Commerce
• Corporate Marketing
• United Parcel Service