Title: Browsers
1 WELCOME!
HelpDesk Bootcamp 2007
Jamie Johnson
2Anti-Spyware and Anti-Virus
3Symantec Anti-Virus
- For faculty, staff, and students, JMU recommends
using Symantec Anti-Virus (SAV) - Free Download (requires authentication)
http//www.jmu.edu/computing/download/ - Things to remember
- Run LiveUpdate
- Run in Safe Mode!!!!!
-
4Spybot Ad-Aware
- Anti-Spyware programs
- Also detect Trojans, Worms, and some viruses
- Check for updates
- Run in Safe Mode!
- Use Ad-Aware 2007!
5Anti-Virus Pages
- Spyware Manual Removal http//www.jmu.edu/computin
g/helpdesk/selfhelp/registration.shtmlspyware - R.U.N.S.A.F.E. http//www.jmu.edu/computing/runsaf
e/index.shtmlspyware - StartSafe http//www.jmu.edu/computing/security/st
artsafe/ - And finally . . .
6Worm Removal
- http//www.jmu.edu/computing/security/info/dcombug
.shtml - Now lets review some really, really long
excerpts about those who deploy worms and how to
deal with it
The worms The criminal The
consequence
7Network Troubleshooting
- Windows 2000/XP
- http//www.jmu.edu/computing/helpdesk/selfhelp/net
connect.shtml - Windows Vista
- http//www.jmu.edu/computing/helpdesk/selfhelp/net
connectvista.shtml - What does network start with?
8Browsers
9Partial or Full Support at JMU
Internet Explorer
Firefox
Safari
NETSCAPE IS NOT SUPPORTED!
10Safari
NO! Not that type of Safari!
Play
11Safari
- Standard browser in Macintosh OS X
- Safari 1.2 on Mac OS 10.3.4 Greater (Panther,
Tiger). If running less than Mac OS 10.3, OS
upgrade is encouraged. -
- Refer to http//isapps.jmu.edu/browser/mac.asp
for Macs - and http//www.eva.state.va.us/Browsers/Browsers-v
er2.htm for eVA browser information.
12Firefox
Uh, the other Firefox
Make my day!
Make THEIR day!
13Firefox
- The best alternative to IE
- Browser Name / OS version Firefox 2.0.0.6 on
Windows 2000/XP/Vista - Support Level not supported on Mac, but limited
support on Windows works with some issues - e-campus/J-Ess compatibility (part of PeopleSoft,
which includes IS-HR, IS-Fin, IS-SA) Works, but
has some issues - Works for e-Grading Grade Entry on e-campus Does
not work for e-grading - Works with eVA No
- Version 3.0 is on its way! Gran Paradiso (i.e.
Firefox 3.0a1) has been out for months in alpha
version.
14Internet xplorer
It is useless to resist!
Gotta have it.
You cant always choose your browser, but you
can . . .
Choose Your Attitude!
15Internet xplorer
- THE RECOMMENDED BROWSER for Windows PC Users at
JMU Version 7.0. - Improved security over IE 6
- Configuration for Windows available at
http//isapps.jmu.edu/tutorials/browser/ - IE 5.x NOT SUPPORTED ON MACs!
- Browser Name / OS version Ie 7.0 on Windows
- Support Level Premier JMU support for all (Note
not supported for Macs)
16JMU s Recommendation
The bottom line
Internet Explorer 7.0 for Windows machines.
Safari 1.2 on Mac OS 10.3.4 and greater (Panther
or Tiger).
http//isapps.jmu.edu/tutorials/browser/
Take a Look!
http//isapps.jmu.edu/browser/mac.asp
17Browser du jour for Windows
- Since IE is the browser du jour for Windows, we
will look more in depth. - Take a look at these sites
- Configuration
- http//isapps.jmu.edu/tutorials/browser/iebrowserc
hecklist.asp - http//isapps.jmu.edu/tutorials/browser/
- We have to be careful recommending Firefox It
wont allow HTML mail in Webmail. Also, look at
this JavaScript discrepancy http//peregrin.jmu.e
du/johns2ja/discrepancy.htm
Lookie Here!
Try It!
18IE Settings
- Follow the steps for browser configuration at
http//isapps.jmu.edu/tutorials/browser/ - Especially be mindful of clearing the cache
(history, offline-content, files, and cookies).
19Internet xplorer
Update by going to Tools/Windows Update
20REMEMBER
- If you dont remember anything else, remember
that B is for Browser! - Self-Help B http//www.jmu.edu/computing/helpdesk
/selfhelp - Just as Self-Help B is there for you, do likewise
for the customer.
Be There
21References
- http//isapps.jmu.edu/tutorials/browser/
- http//isapps.jmu.edu/browser/mac.asp