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Browsers

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Spybot & Ad-Aware. Anti-Spyware programs. Also detect Trojans, Worms, and some viruses ... Spyware Manual Removal http://www.jmu.edu/computing/helpdesk/selfhelp ... – PowerPoint PPT presentation

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Title: Browsers


1
WELCOME!
HelpDesk Bootcamp 2007
Jamie Johnson
2
Anti-Spyware and Anti-Virus
3
Symantec Anti-Virus
  • For faculty, staff, and students, JMU recommends
    using Symantec Anti-Virus (SAV)
  • Free Download (requires authentication)
    http//www.jmu.edu/computing/download/
  • Things to remember
  • Run LiveUpdate
  • Run in Safe Mode!!!!!

4
Spybot Ad-Aware
  • Anti-Spyware programs
  • Also detect Trojans, Worms, and some viruses
  • Check for updates
  • Run in Safe Mode!
  • Use Ad-Aware 2007!

5
Anti-Virus Pages
  • Spyware Manual Removal http//www.jmu.edu/computin
    g/helpdesk/selfhelp/registration.shtmlspyware
  • R.U.N.S.A.F.E. http//www.jmu.edu/computing/runsaf
    e/index.shtmlspyware
  • StartSafe http//www.jmu.edu/computing/security/st
    artsafe/
  • And finally . . .

6
Worm Removal
  • http//www.jmu.edu/computing/security/info/dcombug
    .shtml
  • Now lets review some really, really long
    excerpts about those who deploy worms and how to
    deal with it

The worms The criminal The
consequence
7
Network Troubleshooting
  • Windows 2000/XP
  • http//www.jmu.edu/computing/helpdesk/selfhelp/net
    connect.shtml
  • Windows Vista
  • http//www.jmu.edu/computing/helpdesk/selfhelp/net
    connectvista.shtml
  • What does network start with?

8
Browsers
9
Partial or Full Support at JMU
Internet Explorer
Firefox
Safari
NETSCAPE IS NOT SUPPORTED!
10
Safari
NO! Not that type of Safari!
Play
11
Safari
  • Standard browser in Macintosh OS X
  • Safari 1.2 on Mac OS 10.3.4 Greater (Panther,
    Tiger). If running less than Mac OS 10.3, OS
    upgrade is encouraged.
  • Refer to http//isapps.jmu.edu/browser/mac.asp
    for Macs
  • and http//www.eva.state.va.us/Browsers/Browsers-v
    er2.htm for eVA browser information.

12
Firefox
Uh, the other Firefox
Make my day!
Make THEIR day!
13
Firefox
  • The best alternative to IE
  • Browser Name / OS version Firefox 2.0.0.6 on
    Windows 2000/XP/Vista
  • Support Level not supported on Mac, but limited
    support on Windows works with some issues
  • e-campus/J-Ess compatibility (part of PeopleSoft,
    which includes IS-HR, IS-Fin, IS-SA) Works, but
    has some issues
  • Works for e-Grading Grade Entry on e-campus Does
    not work for e-grading
  • Works with eVA No
  • Version 3.0 is on its way! Gran Paradiso (i.e.
    Firefox 3.0a1) has been out for months in alpha
    version.

14
Internet xplorer
It is useless to resist!
Gotta have it.
You cant always choose your browser, but you
can . . .
Choose Your Attitude!
15
Internet xplorer
  • THE RECOMMENDED BROWSER for Windows PC Users at
    JMU Version 7.0.
  • Improved security over IE 6
  • Configuration for Windows available at
    http//isapps.jmu.edu/tutorials/browser/
  • IE 5.x NOT SUPPORTED ON MACs!
  • Browser Name / OS version Ie 7.0 on Windows
  • Support Level Premier JMU support for all (Note
    not supported for Macs)

16
JMU s Recommendation
The bottom line
Internet Explorer 7.0 for Windows machines.
Safari 1.2 on Mac OS 10.3.4 and greater (Panther
or Tiger).
http//isapps.jmu.edu/tutorials/browser/
Take a Look!
http//isapps.jmu.edu/browser/mac.asp
17
Browser du jour for Windows
  • Since IE is the browser du jour for Windows, we
    will look more in depth.
  • Take a look at these sites
  • Configuration
  • http//isapps.jmu.edu/tutorials/browser/iebrowserc
    hecklist.asp
  • http//isapps.jmu.edu/tutorials/browser/
  • We have to be careful recommending Firefox It
    wont allow HTML mail in Webmail. Also, look at
    this JavaScript discrepancy http//peregrin.jmu.e
    du/johns2ja/discrepancy.htm

Lookie Here!
Try It!
18
IE Settings
  • Follow the steps for browser configuration at
    http//isapps.jmu.edu/tutorials/browser/
  • Especially be mindful of clearing the cache
    (history, offline-content, files, and cookies).

19
Internet xplorer
Update by going to Tools/Windows Update
20
REMEMBER
  • If you dont remember anything else, remember
    that B is for Browser!
  • Self-Help B http//www.jmu.edu/computing/helpdesk
    /selfhelp
  • Just as Self-Help B is there for you, do likewise
    for the customer.

Be There
21
References
  • http//isapps.jmu.edu/tutorials/browser/
  • http//isapps.jmu.edu/browser/mac.asp
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