Cashier Training For Saturday Sales

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Cashier Training - For Saturday Sales -
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Process

• Normally cashier is LWAF Board member
• Sales open from 9AM-1PM
• Get there early (830) to setup
• Cash registers will be in office
• Credit card machine will be in office
• Tally sheets in office
• Change will be in the Budget and Finance locker
  in headhouse
• Set up register and credit card machine in head
  house
• Record sales during the day
• Cash goes in cash drawer
• Checks and credit card slips go under the change
  tray
• BF Chair or delegate will close up at 1

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Cash Register Overview
Used to enter quantity and amount
Always on REG
Will always open the register and allow you to
begin new sale.
Used as Enterkey to enter amount into
customers bill
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Ringing up the sale
4. Press the Enter Key Repeat steps 1-4 until
done.
1. Enter quantity
3. Enter amount DONT FORGET CENTS
5. Press the /SBTL Key to compute taxable
amount.
2. Press the _at_/TM Key
7. Press /SBTL this displays the total the
customer owes
6. Press to to enter tax (8.6)
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Completing the Sale
For checks 1. Press the CHK key 2. Stamp the
check 3. Put check under change tray
For charge 1. Press the CH key 2. Enter sale
into credit card machine 3. Put signed charge
receipt under change tray.
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To Ring Up a Sale

• You may choose to itemize the customers purchase
  on a tally sheet
• Record the sale on the cash register as follows
• Enter quantity
• Push _at_/TM button
• Enter price including cents
• Push the blue 1 key
• Continue steps 1-4 for each set of items
• Push the /SBTL button this give you total
  cost not including tax
• Press the key to compute tax (8.6)
• Push the /SBTL button this gives what the
  customer owes
• If the customer gives you cash
• Enter the amount the customer gives you
• Press the CA/AT/NS key the change will
  display on the readout
• If the customer is using check or charge
• Push the CHK or CH key for Check or Charge
  respectively
• For credit card customers, run their card

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Special Keys

• Up arrow ejects paper one line at a time
• CL or ESC Clears an entry
• Void subtracts a number rather than adding it

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Things to Remember

• The slider bar on the front, top, right of the
  cash register must be aligned with REG
• The blue 1 key acts as an enter it enters
  an amount to the customers total. This key must
  always be pressed in order for an amount to be
  tacked onto the customers bill.
• The big blue CA/AT/NS opens the cash register
  at anytime
• If all else fails, hit the CA/AT/NS key and
  start over
• You can hit the /SBTL key anytime to get a
  current running total for the customer.
• Use a second cash register to practice
• Lock the cash box if you need to step out for a
  while

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Credit Card Machine
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Credit Card Machine- Batch Mode

• We record credit sales with the machine in batch
  mode during the sale
• After the sale, we exit batch mode and upload the
  transactions
• If the machine is in batch mode it displays
  Batch Auth Mode
• If the machine is not batch mode, it displays
  Bank of America
• To enter batch mode
• Press the Function key
• Key in 11
• Press the Enter key
• Press the Yes (Enter) key in response to the
  Enter BAM? query
• The machine will display Batch Auth Mode
• To exit batch mode
• Press the Function key
• Key in 11
• Press the Enter key
• Press the Yes (Enter) key in response to the
  Exit BAM? query
• The machine will display Bank of America

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Credit Card Transactions

• At beginning of day, plug in machine
• It should read Batch Auth Mode
• If not, enter batch mode
• Press the Function key
• Key in 11
• Press the Enter key
• Press the Yes (Enter) key in response to the
  Enter BAM? query
• To record a credit card sale
• Swipe card
• Follow directions on the screen
• Have customer sign receipt
• Give them copy
• File original in the cash register under the
  change tray
• To void a credit card sale
• Press the Void key
• Follow directions on the screen

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Credit Card Transactions- When No Card Is
Available -

• This procedure is to accept credit card payment
  when
• Card does not work
• Card not available to swipe
• Machine must be in Batch Auth Mode
• Type in credit card number and press the Enter
  key
• Type in the expiration date (mmyy) and press the
  Enter key
• For Visa
• Select MOTD (Press the 2 Key)
• Type in the validation number and press the Enter
  key
• Note validation number is the last three digits
  on signature line on back of card
• For Mastercard
• Select AVS (Press the 1 Key)
• As prompted
• Type in the sale amount and press the Enter key
• Press the Enter key for the street address
• Type the zip code and then press the Enter key
• Type 0000 for the invoice number and press the
  Enter key

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Viewing Credit Sales

• Press the Report key
• Follow displayed instructions

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Upload Credit Card Charge

• This procedure uploads batched credit card sales
  to our checking account
• In batch mode, print out summary report to see
  total sales
• Plug phone line into machine
• Exit batch mode
• Press the Function key
• Key in 11
• Press the Enter key
• Respond Yes to the Exit BAM? query
• Respond No to Print Receipts? query
• Wait for the machine to print out list of
  transactions
• Then press Transmit key
• Answer questions
• Machine prints totals and eventually displays
  Bank of America
• Enter batch mode and print summary report total
  should be zero.