Spring Conference and Business Meeting

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Spring Conference and Business Meeting
Orlando April 2 4, 2006
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Integration of Service Information, Tools and
Training in the Repair Shop
Bill Haas ASA, Vice President of Education and
Training
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AUTOMOBILE SERVICE AND REPAIR
Post Warranty 72 Is Performed Outside the
Dealership
Why?
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How will non-dealer shops maintain that market
share?
What do they need?
Shop owners need business skills training and
need to invest in their businesses, shops must be
run as a business, including investments in tools
and technology.
Larry Samuelson President, Genuine Parts, Inc.
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Where to Get Your Car Fixed
WALL STREET JOURNAL
Thursday, Sept. 29, 2005
Quotes Sending two to three cars a week to the
dealer I cannot afford the tools
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The pessimist sees difficulty in every
opportunity and the optimist sees opportunity in
every difficulty.
Sir Winston Churchill
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Continual Advancements in Automotive Technology
and Complex Vehicle Systems
Specialization Or Diversification?
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Yesterdays Solutions Will Not apply to Todays
Technology
Alternators, variable venturi carburetors and
torque converter clutches were going to put
independent shops out of business
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Todays Technology Provides The Solutions For
Todays Automobile

• Service and Repair Information
• Diagnostic Tools and Equipment
• Reprogramming

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Where will shops find

• Service Information
• Tools and Tool Information
• Training

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Are the shops prepared?

• Computerization
• High Speed Internet Access
• Education and Training
• Return on Investment

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American Society for Training and Development

• Study of 575 companies
• Top quarter invested 1595 on average per
  employee
• Gross profit margins 24 higher
• Income per employee 218 higher
• Than companies in the bottom quarter that
  invested 128 on average per employee

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The Challenge
There is no training requirement or mandate
The shop owner has to want to do it and see a
value in training their employees
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Another Challenge
What About the Customer of the Future?
Interesting reading
The Future of Automotive Service How the Buying
Habits of Generations X and Y Will Affect the
Service Industry
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PERKINS FUNDING
and
The Presidents Budget Proposal
www.takingthehill.org
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THANK YOU FOR YOUR TIME!