AMS presentation

1
Customer Care After Market Services
2
Customer event 16.6.2006

• Topics
• About Iqua After Market Services Customer Care
  
• Product Serial numbering
• Spare Parts
• After Market Services Distribution Agreement
• Replacement product
• Monthly Reporting
• Testing Instructions

3
About Iqua After Market Services

• After Market Services is about preparation...
• After Market Services Development and
  Serviceability
• Agree product Service concept Spare part /
  replacement product planning
• Provide product testing insturctions and Service
  tools. Downloadable from http//www.iqua.com/deale
  rs.php
• Technical Support
• Provide Tecnical support to Iqua Customers
  throught Technical support e-mail
• Technical support e-mail
• technicalsupport_at_iqua.fi
• Product maintenance
• Ensure Iqua Product shall have Field Failure rate
  on acceptable level
• Ensure Customer hs enought Spare part for whole
  product life cycle
• Provide Service bulletings

4
Product Serial Numbering

• Implement unique serial number for all new Iqua
  product
• Link Product unique serial number to Sales
  Package
• Human readable serial number
• Machine readable SN (Par code)
• Manage product traceability
• Control Warranty period
• S/N format MMYWWDLLSSSSSSS
• MM Production site, 2 digits
• Y Year, 1 number (2006 6, 2007 7,...)
• WW Week, 2 numbers (01-52)
• D Day, 1 number (mon1, tue2, wed3,...,
  sun7)
• LL Production line, 2 numbers
• SSSSSSS Serial number, 7 numbers

5
Addtional Spare parts

• Iqua can offer additional spare parts for
  Customer needs.
• Example PHF-301 miniUFO spare parts...
• Car Charging Cable
• Car Charger USB head
• Sun Visor clip
• Mounthing dock
• Spare part price list can be download from
  http//www.iqua.com/dealers.php

6
After Market Services Distribution Agreement

• After Market Service Agreement
• Describing After Market Services process between
  Direct Customer and Iqua.
• Content
• AMS Process description
• Replacement / Spare part stock management
• Technical Monthly reporting
• Technical Monthly report contains
• Per product failure description and Field failure
  rate
• Replacement / Spare part stock inventory report
• Technical problem summary
• Raw data

7
(No Transcript)