ITC Servicesand Computing Facilities

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ITC Services and Computing Facilities
a ABC

• ABCD

Supporting Excellence via Technology
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ITC Mission

• Information Technology Center (ITC) is
  committed to providing high-quality information
  services that foster
• a productive academic and research
  environment for students, faculty, staff, and
  management at KFUPM.

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ICT Organizational Charts
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Overview of ITC Departments

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Few Recent ITC Achievements

• Framework Agreement for Desktop/Notebooks
  Computing
• More than 2000 PCs/notebooks (new and used)
  have been distributed/relocated. More than 150
  printers have been distributed.
• Academic and Administrative Applications
• More than 35 scientific/engineering applications
  are being supported.
• More than 30 enterprise applications are being
  supported.
• Installing New Library Automation System
  Horizon
• Supporting Dammam Community College IT Resources

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Few Recent ITC Achievements (cont.)

• Wireless Computing
• All University Buildings (14, 15, 16, 21, 22, 24,
  etc. and Library) currently. Currently 20
  Buildings are considered for wireless zones
• Major ongoing effort to provide mobile computing
  infrastructure and hardware
• Faculty Laptops/Notebooks with Docking
  Facilities
• Wireless Project
• Installation of Access Points across major
  Academic buildings

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Desktop Computing Hardware Resources

• Faculty Desktops - Hardware
• Pentium 4 with LCD monitors
• University Domain Login
• CD-Writers for Backup
• Faculty Desktops - Policy
• Adopted Policy hardware periodically (3 Yrs)
• Provide standard hardware and Software support
• Printers, Scanners and Accessories provided to
  all departments
• Faculty Notebooks to replace all current Desktops

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General Purpose PC Labs Operations
Support??All ITC PC Labs Hardware is IBM Pentium
4 High-end Machines With a Comprehensive List of
Applications And Protected Through Deep Freeze
S/W
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PCs Accessible to Students at KFUPM

• PC Labs (Teaching General Purpose, 50) 1200
  PCs
• CCSE Labs (Teaching General Purpose) 300 PCs
• Students Dorms (total 2204 nodes, Currently 50
  used) 1100 PCs
• Total Accessible PCs to students are 2600

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Desktop Computing Latest Lab
General Purpose PC Lab 14/132
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PCs Accessible to Students at KFUPM

• December 2004 Performance Key Indexes (PKI)
• PC Labs (Teaching General Purpose) 1200 PCs
• CCSE Labs (Teaching General Purpose) 300 PCs
• Students Dorms (total 2204 nodes, Currently 50
  used) 1100 PCs
• No. of students per institutional computer
  accessible to student 3.43
• Total Accessible PCs to students are 2600
• Total KFUPM Students (undergraduate graduate
  041) 8907
• Total IT users (Active Directory, Fac., Stu.,
  Staff others) 11800

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Instructional Technology

• WebCT Campus Edition (Ver. 4.0.3.10).
• Blackboard (Bb) Basic Edition (Ver. 6.1.0 Build
  1).
• WebCT is Arabic Language Enabled.
• WebCT (454 courses in current semester 043)
• Bb (63 courses already phased out by
  end of 043)

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Smart Classrooms Technical Support

• Maintenance and support for 100 smart classrooms
  in the academic buildings.
• In the process of implementing new 60
  smart classrooms and upgrading some
  smart classrooms equipment such as PCs,
  projectors, and podiums.

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Smart Classrooms Operations Support

• In order to provide high quality support, two
  support levels have been identified
• The first level of support through EduTech that
  will provide direct contact to the faculty for
  solving problems in the least time possible.
• The second level of advanced technical support to
  be provided by ITC.

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Training, Awareness and e-Learning

• ITC Training Courses
• Courses to KFUPM Faculty Members Students
• Win 2000 Office 2000 Beginners Level Courses
  and Intermediate Level Courses, Win XP Office
  XP for Directors, Managers, Deans and Chairmen.
  MS EXCEL Workshop for ELC Teachers for Academic
  Purposes. Web Design Course has been repeated few
  times.
• Courses for ICT Staff
• More advanced courses.
• Interactive e-Learning Tool (NETg)
• Currently, more than 1200 courses (IT MGT
  courses) are available. The number of courses
  will be increased continually.
• To Access NETg please use the following
  URLhttp//learn.kfupm.edu.sa
•  (Use your internet account username and password
  to access the tool)
• Possibility of using Element-K as a replacement
  for NETg is Currently Considered.

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Non-Enterprise Application Development
Scope of Services
Develop non-enterprise administrative and non
administrative applications
Computer Allowance Committee System
Horizon Implementation Project
Online Phone Bill System
Research Database System
Online Pay Check System
Training
Conference
Short Course
Online Surveys
Print Quota Manager
Committee Management System
Symposium
Employee Activity System
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New Library Automation System (Horizon 7.3)
How to access it (Internet/Intranet)?
Please use the following URL
http//libraryhip.kfupm.edu.sa Horizon
Information Portal (HIP version 2)
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Other Services

• Web Enabled Library Catalogue Search System
  (WLCS)
• Theses and Dissertations Abstracts Systems
• Library Intranet Support
• Online catalog search from any browser.
• CD-ROM Databases access.

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Desktop Computing - Help Desk Services

• Enterprise Online Help Desk
• users report problems and get assistance
  http//help.kfupm.edu.sa
• Tickets Issuance and Online Follow-up
• Internet Account-based Login
• Ticket Numbers, Confirmation and Completion
  Emails
• User Help Desk Requests Span
• Computer hardware and software
• Campus e-mail, Internet
• Campus network
• Desktop Anti-Virus Support
• Automatic updates
• Enterprise Version with Management Console

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Desktop Computing - Change Management Services

• Enterprise Change Management
• Information Technology Infrastructure Library
  Compliant
• Internet Account-based Login for Department
  Chair/Heads
• Change Order Numbers, Confirmation and Completion
  emails
• Change Order History
• Pending Orders Status
• Enterprise Asset Management
• ITIL Compliant
• Online IT Resource Management

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Enterprise Computing

• E-mail servers - High Availability Clustering
  (HACMP) for minimizing service downtime.
• An Enterprise Storage Server with 3.4 TB capacity
  available on the network (Storage Access Network,
  SAN).
• High-end server (z800) is operational for all
  web-based applications.
• Centralized Backup and Recovery solution for all
  critical University Servers and Clients (Tape
  backup using Tivoli, TSM).

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Enterprise Computing - Unix Services

• Powerful Unix (AIX) Servers
• Hosting about 10,000 user accounts with Secure
  Shell access to home directories
• Serving various High Performance Scientific
  Applications such as
• HSPICE - Simulation software used by EE users.
• SAS - Data Management and Analytical Software
  used by CIM and Civil Engineering, RI,  ME and
  Housing Department users.
• GAUSSIAN (G98)- Software used by Chemistry users
• GTSTRUDL - Software used by Civil Engineering
  users
• IMSL - Fortran Numeric Libraries
• C Fortran Programming Languages
• CHEERS/CHAP - Used by Petroleum Researchers.
• High-Performance Computing

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Messaging Services

• Email Service with Clustering for active
  redundancy
• Web-based Email (access from anywhere with secure
  login)
• VirusWall to actively filter viruses at Email
  Channel
• Spam Control and SMTP Authentication
• Isolated External Mail Relay for mail routing,
  redundancy and security

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Enterprise Printing Services

• Color and Black/White Laser Printing Services
• Web-based Interface for ease of installation
  http//itcpserver.itc.kfupm.edu.sa/printers
• Print Quota Management solution that tracks,
  controls and reports printing usage and costs
  across networks.

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Online Storage Facility (Network Attached
Storage, NAS KFUPM Filer)

• Faculty and Staff have a quota of 200MB of
  online storage 100 MB quota per Student (for
  storing home directories as an additional disk
  space)
• Files and Documents can now be placed and
  accessed securely using the Online Storage
  Facility (from anywhere using roaming Profiles).
• Data Security and Protection using anti-virus and
  regular backup.

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Methods of Accessing the KFUPM-Filer (NAS)

• Web-based Access http//filer.kfupm.edu.sa
• 2. Network drive mappingSteps to Connect to
  Network Attached Storage (for Users not part of 
  ITC Windows 2000 Domain)
• http//www.kfupm.edu.sa/itc/sos/nas/nas.htmFor
  ITC Domain Users home directory is automatically
  mapped to NAS (Click my computer).
• 3. From Unix via NFSUnix home directory is
  automatically mapped to NAS.

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Storage Area Networks (SAN)

• Total 3.4 TB of SAN Storage
• Server Email Inboxes for Faculty and Students are
  increased to 50 MB.
• Provides a cost effective enterprise storage
  backup solution for all platforms, AIX, Linux,
  W2K, and z/OS.
• Improves application responsiveness
• Allows Storage Consolidation
• Allows connectivity for storage to be shared
  among several servers

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University Web and Portal Services

• Design and maintenance of the KFUPM Web Site 
• - Site design - Maintenance and coordination
  for university
• departmental web sites
• - Regular updates
• Hosting Faculty ,Staff and Student Web Sites -
  Provide Web Space - Maintaining the Web Servers
  - User Support

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Testing and Evaluation Services

• Exam Processing
• Exam Randomization
• Answer Forms Processing
• Report Generation
• Software Modifications based on Modified
  Evaluation Criteria
• Item Response Theory (IRT) Support
• Faculty and Course Evaluation
• Forms Redesign
• Software Modifications based on Modified
  Evaluation Criteria
• Report Generation
• Short Course Evaluation

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Student Information System (SIS)

• SIS Interfaced Systems
• Graduate Studies System (GSS)
• Student Housing System (SHS)
• Student Mail Desk System (MDS)
• Student Services System (SSS)
• Human Resource System (HRS)
• Horizon Library System (Horizon 7.3)
• Book Management System (BMS)
• Testing Services System (TSS)
• Security System
• Smart Card Project System
• Email, Internet Active Directory

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Recently Developed Administrative Applications

• Financial Resources Systems
• Human Resources System (Major Modules)
• Students Mail Desk System (MDS)
• Converting all legacy academic and administrative
  systems to Web enabled applications using Java
  with WebSphere development tool and DB2 database.
• Computer Allowance (CAC) workflow system
• Students Services Systems
• Research Database Management System (RDBMS)
• Research Performance Evaluation (RPE)

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Current and Future Projects

• Document Management System
• E-forms Workflow System
• Server Consolidation
• HR system redevelopment
• High Performance Computing
• Group Calendaring Services
• Faculty Housing network (DSL, 2 Mbps)
• Implementation phase of 60 legacy classroom to
  smart classrooms
• KFUPM Portal (IBM WebSphere portal)
• Framework agreement
• Wireless Project
• ERP Implementation
• Dammam Community College IT Resources
• KFUPM New Website

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Whom to Contact in ITC for Help
For any general help please call 1900 (IVR) Home
page http//www.kfupm.edu.sa/itc
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Thank you ?