OET Shared Services

1
OET Shared Services

2
Mission

• Lead government to efficient delivery of
  information technology to government and its
  customers, and to support the transformation of
  public services by effective information
  management.

3
Vision

• To be an efficient information technology
  environment in which

• Customers are routinely engaged in establishing
  the enterprise priorities, strategies and
  policies that are the basis for effective
  information management.
• Business needs, enterprise architecture, and
  standards guide investment decisions to achieve
  highest value.
• Effective process management ensures prudent
  investment decisions and practices.
• Effective use of shared IT applications and
  services is the preferred mode of operation.
• Customers have fast, secure access to data,
  applications and services.

4
Transforming Government Services
Current Demand Model
Gov-on-Demand Model
Utilization
Utilization
1A.M.
1A.M.
Noon
Noon
Midnight
Midnight
Time
Time
Transformation
Utilization
Utilization
Week Day
Weekend
Week Day
Weekend
Time
Time
5
Applications Built on Shared Infrastructure
Citizens
Government
Employees
Non-Citizens
Businesses
Electronic Government Applications
User Application
User App
User App
User Application
User App
User Application
User Application

Application/Software Infrastructure
Information Security
Database
Physical Security
Operating System
Proactive Management
Hardware
Data Center and Network
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Shared Services Value Proposition

• 24X7X365 operations technical assistance
  consistently delivered across entities
• Physical data security
• Continuity of operations
• Technology and facility life cycle management
• State of the art data centers
• Cohesive standards
• Disciplined processes - problem, change, capacity
  planning, scheduling workflow, project
  management, quality improvement

• Maintenance/patch support
• Vendor management
• Leveraged S/W and H/W buying power
• Managed WAN services with high availability and
  QOS connecting branches and levels of government
• Lower state cost through aggregation and
  efficiency
• Leveraged technology
• Leveraged innovation
• Focus on keeping skills current

7
Customers

• 100 State agencies and boards
• 80 MnSCU U of M locations
• 87 Counties
• 255 Criminal Justice network sites in 150 cities
• 80 K-12 districts

8
Services Today
Revenue Breakdown
74M

• Backup/Restore (Harbor)
• Electronic Messaging
• Business Continuity
• Web Authentication
• Classic Voice
• Local
• Long Distance
• Network Transport
• Network Applications
• IP Telephony Hosted
• Contact Center Minnesota
• Video

• Application Hosting
• Equipment Hosting
• Web Services
• NorthStar
• MN eCampus
• Workspace MN
• Print/InfoPac
• Data Entry

37M
0
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Service Metrics

• Classic Voice
• 46,000 centrex/analog telephone lines
• 4 million long distance minutes/month
• 87,000 audio conference minutes /month
• IP Telephony
• 18 entities
• 4,000 IPT phones
• Contact Center Minnesota
• 11 entities
• 32 contact centers
• 400 agents

10
Service Metrics

• Video
• 2,000 video conferences/month
• 8,000 hours of conference time/month
• 650 video rooms at 200 locations
• MNET Statewide Network
• 900 locations
• 250,000 connected devices
• 1,000 circuits

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Who is served today?
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Service Metrics

• Application Hosting
• 37 virtual servers
• 2,800 MIPS of zSeries processing
• 65 Terabytes of data storage
• Equipment Hosting - 200 servers
• Web Collaboration
• 3,020 eLearning students
• 33 collaborative work spaces
• Print - 900,000 feet/month
• On-line Reports
• 8,579 users viewing 463,000 pages

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Who is served today?
DHS
Finance
DEED

• CHILD SUPPORT
• WELFARE BENEFITS
• EBT (Electronic Benefits Transfer)
• HEALTH CARE
• CONTINUING CARE
• MAXIS SYSTEMS
• MEDICAID
• SMI (Statewide Master Index)
• SSIS
• MEC2

• MAPS
• BACKEND DATABASE

• UNEMPLOYMENT INSURANCE
• DISABILITY DETERMINATION
• STATE SERVICES FOR THE BLIND

Application Hosting
Revenue

• TAX SYSTEMS (Registration, Collections, Refunds,
  etc.)

DPS

• DRIVER LICENSE (Commercial and Individual)
• MOTOR VEHICLE
• CRIMINAL JUSTICE REPORTING SYSTEM
• HANDICAP DISABILITY CERTIFICATES

DOER

• SEMA4
• EMPLOYEE INSURANCE SYSTEM (part of SEMA4)

SOS

• VOTER REGISTRATION POST CARDS
• ROSTERS
• MASTER LISTS

City of St. Paul
Commerce
MSRS/TRA/PERA

• Licensing
• eHEAT
• eDockets (PUC)

DOT

• LIVE HELP (Linux)
• WEB SERVER

• BID LETTING

• BENEFIT PAYMENT SYSTEM
• WEB APPLICATIONS

Equipment Hosting
Minneapolis Police Dept
DOER

• AUTOMATED PAWN SYSTEM

Finance

• SEMA4 WEB APP

DPS

• DATA WAREHOUSE
• BUDGET INFO SYSTEMS
• SEMA4 WEB APP
• 4TH FLOOR COMPUTER ROOM ENVIRONMENTAL MONITORING

• LAW ENFORCEMENT MESSAGING SYSTEM
• CRIMINAL JUSTICE INFORMATION SYSTEM

DHS
Met Council

• EXECUTIVE INFO SYSTEM
• CHILD SUPPORT ENFORCEMENT SYSTEM
• MEDICAID MGNT INFO SYSTEM
• CHILD SUPPORT ENFORCEMENT EXCHANGE SERVER
• MN-ITS (Minnesota Information Trans System)

Secretary of State

• Web Servers
• Network Monitoring

• VOTER REGISTRATION

Revenue
DOT

• SYSTEM MONITORING
• IPT

GCDD

• PUBLIC WEB
• 511

• LAN SERVER

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Service Metrics

• E-mail per month
• 27 million messages delivered (42)
• 27 million virus infected messages intercepted
  (42)
• 11 million spam messages intercepted (16)
• Web authentication
• 5 entities
• 370,000 users
• Business continuity disaster recovery planning
• 36 entities
• Backup/Restore (Harbor)
• 19 entities
• 3 terabytes of data

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New Services

• Backup/Restore Service (re-platform)
• lower TCO for agencies, fast, secure
• replaces Harbor
• general availability June 30, 2006
• Secure Email
• business case is complete
• In the process of launching the Services
• Storage Area Network (SAN)
• disk capacity for any open system server on the
  capitol fiber ring
• optimize disk utilization, planning and
  provisioning
• business case complete
• Database Service
• for new applications regardless of platform

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Brainstorming Ideas Shared Services with
24X7X365 Support

• Enterprise email
• Email archive and retrieval system
• Shared document imaging/storage technology and
  support
• Shared document management system
• Distributed/remote storage management
• Shared data warehouse technology and support
• Hardware capacity planning
• Web server security scanning
• Collaborative electronic messaging

• Expanded application hosting
• zLinux-on-demand
• Linux/Unix support (patch management)
• Distributed Linux performance reporting and
  monitoring
• Source code management (version control)
• Distributed/remote WebSphere management
• Shared web developers
• Shared LAN support
• Shared help desk
• Applications development

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Improvements

• Problem management
• web enabled and consistent process across
  services
• target April, 2006
• Operations monitoring of remote sites
• assess readiness to expand
• target February, 2006
• Cross platform scheduling
• Consolidate scheduling for a variety of platforms
  plus allow scheduling dependencies across
  platforms
• recommend improvements
• target March, 2006

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How can we work together to maximize the
enterprise value of shared IT services?

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Team
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OET Shared Services

• Thank you for your time and attention.