UNITED STATES

1
MPTQM
Standards
UNITED STATES
POSTAL SERVICE
MPTQM Standard
3
MP4. Demonstrate that the printed sample matches
the approved design specification.
Compare the two and document the result
Incorporate the process into operational
procedures
2
MPTQM
Standards
UNITED STATES
POSTAL SERVICE
MPTQM Standard
Recommended Compliance method
3
MP4. Demonstrate that the printed sample matches
the approved design specification.
Compare the two and document the result
Incorporate the process into operational
procedures
3
MPTQM
Standards
UNITED STATES
POSTAL SERVICE
Weight (relative criticality) of the standard 1
to 3
MPTQM Standard
Recommended Compliance method
3
MP4. Demonstrate that the printed sample matches
the approved design specification. .
Compare the two and document the result
Incorporate the process into operational
procedures
4
MPTQM
Components
UNITED STATES
POSTAL SERVICE

• Mailer Guidebook
• Standards
• Work Aids
• Assurance Reviews
• Training
• Tailored Mail Verification Procedures

5
MPTQM
Assurance Review Checklist
UNITED STATES
POSTAL SERVICE
1
P3. Machine operators must be able to distinguish
Receiving Department QA cleared mail from
non-cleared mail.
Document a process for distinguishing cleared
from non-cleared mail
Incorporate the process into operational
procedures
6
MPTQM
Assurance Review Checklist
UNITED STATES
POSTAL SERVICE
1
P3. Machine operators must be able to distinguish
Receiving Department QA cleared mail from
non-cleared mail.
Document a process for distinguishing cleared
from non-cleared mail
Incorporate the process into operational
procedures
Comments
Pass/Fail Initials ______
Implementation is very effective Will cite as
Best Practice
AJH
7
MPTQM
Assurance Review
UNITED STATES
POSTAL SERVICE
102
Points Earned
107
Total Possible Points
95
95 Compliance Percentage earns the distinction
of Quality Mailing Partner
8
MPTQM
Components
UNITED STATES
POSTAL SERVICE

• Mailer Guidebook
• Standards
• Work Aids
• Assurance Reviews
• Training
• Tailored Mail Verification Procedures

9
MPTQM
Training Videos
UNITED STATES
POSTAL SERVICE

• The USPS Automation
• The Mailer
• What is MPTQM?
• Implementing MPTQM

10
MPTQM
Components
UNITED STATES
POSTAL SERVICE

• Mailer Guidebook
• Standards
• Work Aids
• Assurance Reviews
• Training
• Tailored Mail Verification Procedures
• (SAVE/MERLIN)

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MPTQM
Testimonials
UNITED STATES
POSTAL SERVICE

• Were seeing less down time on our machines. As
  a result were barcoding more mail within the
  windows we have.
• Were experiencing fewer rejections of our mail.
• Were paying fewer postage adjustments for poor
  quality.
• Were fighting fewer fires. Management is
  spending more time managing.

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MPTQM
Testimonials
UNITED STATES
POSTAL SERVICE

• We won back a customer we lost who wouldnt even
  let us in the front door before MPTQM.
• Were seeing more employee pride in the company.
  Our retention rate is improved, reducing our
  training costs.
• We believe our companys value has increased.

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MPTQM
Testimonials
UNITED STATES
POSTAL SERVICE

• Start Up
• On-going
• Free Features

14
Quality Program Costs

• Cost of Errors
• Presort discounts Lost (postage) _______
• Presort rework (labor) _______
• Barcode discount lost (postage) _______
• Extra transportation incurred (labor,
  trans) _______
• Other _______
• Cost of current quality program
• Production (labor) _______
• Quality specialist (labor) _______
• Training (labor) _______
• Supplies and equipment (expenses) _______
• Other _______
• Total Current Costs (/-) _______

15
MPTQM
How Long Does It Take To Implement?
UNITED STATES
POSTAL SERVICE

• 9-12 Months
• Level of Commitment
• Do Gap Analysis

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MPTQM
Getting Started
UNITED STATES
POSTAL SERVICE

• Register
• Review Guidebook Materials
• Designate a Quality Assurance Technician
• Flowchart Your Process
• Identify Any Non-applicable Standards
• Perform GAP Analysis
• Follow the Guidebook

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MPTQM
Becoming Certified
UNITED STATES
POSTAL SERVICE

• Conduct 3 Self-assessments
• Submit Your Program
• Conduct External Assurance Review

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MPTQM
Certification Granted
UNITED STATES
POSTAL SERVICE

• Certified at 95

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US Postal Service
MPTQM
UNITED STATES
POSTAL SERVICE
The Bottom Line...
Quality Work Increases Profits and Effectiveness
While Improving Customer Satisfaction
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MPTQM
Program Administrator
UNITED STATES
POSTAL SERVICE
BUSINESS MAILER SUPPORT
MPTQM Email MPTQM_at_EMAIL.USPS.GOV Internet
www.usps.com/mptqm