Egovernment mapping in Brazil

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E-government mapping in Brazil

• Brazilian Court of Audit
• Cláudia Dias - August 2004

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Contents

• E-gov definition
• Information society status
• Public policies
• E-gov mapping
• Data analysis
• Conclusions
• Future audit tasks

Brazilian Court of Audit
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E-government definition

• Transformation of internal and external
  public-sector relationships through
  Internet-enabled operations, information and
  communication technology to optimize government
  service delivery, constituency participation, and
  internal government processes.
• Gartner Group, 2002.

Brazilian Court of Audit
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Information society status

• 8.547.403,5 Km2
• 178 million inhabitants

Brazilian Court of Audit
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Information society status

• 20.5 million internet users - high socioeconomic
  classes (pop. 178 million inhabitants).
• barriers - illiteracy, high prices, insecurity.
• enterprises - e-mail, videoconference, on-line
  banking, telework, e-commerce.
• E-gov examples - receitanet, comprasnet,
  elections.
• infrastructure - PCs, TVs, telephone lines (39.2
  million - fix phone lines/ 46.4 million - cell
  phones).
• low percentage of sites in Portuguese.

Brazilian Court of Audit
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Public policies

• Information society (2000-2007)
• Scientific and technological information
  dissemination
• E-learning
• Digital libraries
• Telemedicine
• E-commerce
• E-government
• E-citizenship
• E-education

Brazilian Court of Audit
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Public policies

• Digital inclusion (2004-2007)
• software exportation
• (from US 100 million to US 1 billion)
• 6.000 community telecenters
• number of Internet users
• (from 22,4 to 37 million users)

Brazilian Court of Audit
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Public policies

• E-gov proposal (since 2000)
• Free software
• Digital inclusion
• Systems integration
• Legacy systems and software licensing
• Web services management
• Network infrastructure
• G2G (Government to Government)
• Knowledge management and strategic information

Brazilian Court of Audit
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E-gov mapping

• First phase - e-gov diagnosis
• Collect data about e-gov information services
• Support future audit tasks
• No intention of judging visual presentation,
  content or quality of the information services -
  efficiency, effectiveness, efficacy.

Brazilian Court of Audit
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Method and materials

• Approach web visits.
• Universe more than a thousand sites.
• Sample 45 homepages of the highest ranking
  agencies of the Judiciary, Executive, and
  Legislative Branches.
• Tools Internet explorer, accessibility
  evaluator, Lynx viewer (text browser).

Brazilian Court of Audit
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Method and materials

• Parameters
• communication - institutional information,
  "contact us", and privacy and security policy
• information access - search tool, site map,
  accessibility
• news, diversity of services and information,
  highlighted areas.

Brazilian Court of Audit
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Data analysis
Brazilian Court of Audit
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Data analysis

• Most homepages (95) - e-gov communication -
  institutional information, "contact us", and
  news
• 70 - information access - search tool, site map
• 2.583 links to information services

Brazilian Court of Audit
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Data analysis

• 4 are concerned about web accessibility
• 4 inform their privacy and security policies
• 62 - highlights - News.

Brazilian Court of Audit
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Conclusions

• The Brazilian citizens can use the Internet to
  register in Social Security, file income tax
  returns, monitor Court cases in which they are
  involved, access government news, report
  violations against public properties, send
  letters and telegrams, search lists of generic
  medicines, phone fees, fares, fuel prices, and
  other services and information.

Brazilian Court of Audit
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Conclusions

• Brazilian e-gov main challenges
• to gain populations trust in electronic services
  by publicizing its privacy and security policy
• to entirely understand web accessibility,
  implementing as many accessible elements as
  possible and
• to point out, more precisely, what kind of
  services and information are considered
  priorities by Brazilian citizens.

Brazilian Court of Audit
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Future audit tasks

• Develop a method to audit e-gov programs -
  program evaluation, information security,
  information access and social control (2004)
• Select a sample of e-gov programs to be audited,
  based on predefined criteria (2004)
• Apply the audit method in this sample (2005)
• Validate this audit method (2005)
• Train other auditors to apply this method in
  other e-gov programs (2006).

Brazilian Court of Audit
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Contact information

• E-mail claudiaad_at_tcu.gov.br
• Telephone [phone]

Brazilian Court of Audit