Staffing and Training

1
Staffing and Training

• LRS/MGT 500

2
Strategic Issues in Staffing

• Make or buy decisions
• Integration with other HR systems
• Integration with firm strategy
• Effect of external environment on staffing
• Extent of use of untapped labor sources and temps
• Extent of use of technology in staffing
• Hire for job or for organization?

3
Recruitment

• Locating, identifying, and attracting applicants
  to an organization
• Good recruitment processes generate large enough
  pools of qualified individuals so that
  satisfactory applicants may be selected
• Additional Purposes screening applicants, sell
  organization to applicants, and build
  organizational reputation

4
Steps in Recruitment

• Situational and job analysis
• List criteria for assessing potential candidates
  (KSAs)
• Identify sources and utilize techniques of
  recruitment (internal vs. external)
• Evaluate the recruitment process

5
Recruitment Process
Human Resource Plan
Recruiter and Manager Review Job Description and
Specifications
Check Internal Sources
Contact External Sources
Follow up and Evaluation
6
Recruitment Sources

• Internal Sources
• Current employees
• Friends/family of current employees
• Former employees
• Previous applicants
• Advantages
• Disadvantages

• External Sources
• Advertising in media
• School/college recruiting
• Employment agencies
• Unions and trade associations
• Internet
• Advantages
• Disadvantages

7
Other Important Aspects of Recruitment Process

• Recruiter qualities demographics, job held,
  personality/behavioral traits, training
• Content of the recruitment message realistic
  job previews and amount of information provided
• Demands made on applicants length of process
  and information demands made on applicants

8
Evaluation of Recruitment

• Yield ratios
• Yield ratios by source
• Time lapse data
• Others
• recruitment cost per hire
• individual recruiter activity/efficiency
• analysis of geographical source
• number of minority/women applicants per source
• applicant satisfaction

9
Contemporary Challenges to the Recruitment Process

• Jobs and organizations are moving targets
• Increasingly under-skilled workforce for jobs
  available
• Workers needs for work/life balance
• Solutions
• Casting a wider net
• Capitalizing on technology
• Using financial incentives
• Creating a better place to work

10
Selection Process

• The collection and evaluation of information
  about an individual in order to extend an offer
  of employment or promotion to another position
• Legal, economic, educational, political, and
  scientific constraints limit the process

11
Steps in the Selection Process

• Job and Organizational Analysis
• Develop selection criteria (KSAs)
• Choose/Develop selection instruments
• Ensure validity, reliability, utility, and
  fairness
• Collect data on each candidate
• Analyze data and select candidate

12
Typical Selection Methods

• Evaluate on
• Validity
• Cost
• Ease of administration
• Adverse impact on protected groups
• Applicant acceptance

13
Typical Selection Methods

• Application Blanks and Resumes (Biodata)
• Reference Checks
• Standardized Cognitive Tests
• Physical Ability Tests

• Work Samples
• Interviews
• Personality Tests
• Assessment Centers
• Honesty Testing
• Drug Testing

14
Other Selection Issues

• Selecting for teams
• Predicting beyond performance organizational
  fit, trainability, satisfaction, and commitment
• Political and philosophical stance
• Remember applicant is going through a selection
  process too

15
Strategic Issues in Training

• Focus on selection or training systems to produce
  a quality workforce
• Link training with firm strategy
• Decisions to outsource training or maintain
  in-house training capability
• How much to invest in training

16
Common Areas of Training

• Broader Programs
• Socialization
• Cultural Training
• Career Planning
• Counseling
• Stress/Fitness
• Performance Coaching
• Outplacement

• Specific Areas
• Basic Competencies
• Technical Skills
• Professional Skills
• Supervisory and Management Skills
• Interpersonal Skills
• Team Skills
• Safety Training

17
Training Process

• Conduct Training Needs Analysis Organizational
  Context, Job, and Person
• Set Training Objectives
• Choose Methods, Delivery, and Sources
• Training Evaluation
• Reactions, Learning, Behavior, Results, Costs