When Youve Seen One EAP, Youve Seen..One EAP

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When Youve Seen One EAP, Youve Seen..One EAP

• Stephanie Marshall
• Senior Partner
• MKS Performance Solutions

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What is an What is an EAP?

• Employee Assistance is the work
  organization's resource that utilizes specific
  core technologies to enhance employee and
  workplace effectiveness through prevention,
  identification, and resolution of personal and
  productivity issues. An EAP is a worksite-based
  program designed to assist (1) work organizations
  in addressing productivity issues and (2)
  "employee clients" in identifying and resolving
  personal concerns.. EAP Association

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Key Components

• EAP Policy
• Orientation and Ongoing Promotion
• Assessment and Referral
• Supervisor Training
• Supervisor and HR Consultation
• Work/Life Benefits- Childcare, Eldercare, Legal
  and Financial
• Comprehensive Website
• Trauma Services
• Reports/Evaluation

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Why an EAP?

• Reduces workers comp claims
• Slows increases in medical insurance costs
• Improves risk management
• Enhances existing Wellness Programs
• Serves as a performance management tool

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History

• Substance Abuse at Work- AA Meetings
• Broad Brush Programs with focus on Workplace
  Benefit for Employees Tool for Managers
• Managed Behavioral Health Care
• Behavioral Health Risk Management-Drug Free
  Workplace, Workplace Violence
• Work/Life Concierge Services- Child Care, Elder
  Care. Financial and Legal Consultation. Websites.

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Current Models of EAP

• Free EAP Bundled in to STD, Life Insurance,
  Vision. Primarily a phone product -maybe some
  sessions.
• Health Insurance Based Products Sessions added
  to counseling benefit. Workplace oriented
  services are diminished. Web-based training.
  Segmented service delivery.
• Comprehensive EAP- Personalized service.
  Workplace orientation-risk management,
  performance management, crisis intervention,
  work/life and website.

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EAP in the Benefits Puzzle
Health Insurance
Workers Comp/ Risk Management
EAP
Wellness
Performance Management
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What can an EAP provide Human Resources
professionals?

• Partnership that is accessible and responsive
• Consultation about sticky employee situations
• Referral resource for employees with performance
  and/or personal issues
• Training
• Support in Crisis Situations
• Consultation on Risk Management issues
• Harassment and ADA
• Workplace Violence including Domestic Violence
• Fitness for Duty- Substance Abuse and Psychiatric
• Transition Management Downsizing, Mergers,
  Reorganizations
• Flexible Work Options
• Support for yourself in HR role

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Case Scenarios

• How can you use an EAP in these situations?

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Selecting an EAP Vendor

• What are your goals in having an EAP?
• Who delivers each component of the service?
• How is service delivered?
• What is the ratio of Account Manager Number of
  Accounts?
• What is frequency and content of reports?
• Make test calls as employee and as HR
• Google EAP Buyers Guide which is on the
  EAP Association Website