Community Superstars

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Community Superstars

• Resources to
• Help You Discover
• LIS Eligible Beneficiaries
• SHIP Directors Conference
• May 28, 2008
• Diana Weber, Regional Manager, North Carolina
  SHIIP
• Wanda J. Moore, Mid-East Commission

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Its all about Partnerships!

• We are already working with the same established
  partners to serve the same established clients.
• How do we discover the underserved clients?
• How can we most effectively spread the word about
  the LIS benefit?
• We need to create NEW partners!
• Our goal is to form NEW partnerships with groups
  and individuals that we havent dealt with
  beforegroups and individuals that we have
  overlooked in the past. New partners can help us
  find the underserved clients.

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How do we reach the underserved?

• Minorities
• Disabled
• Faith Based
• Isolated
• Low Income

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Challenge

• LIS Eligible Beneficiaries are out there, but
  they are very difficult to find!
• How do we locate them?

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Solution

• Community Superstars!!!
• The natural-born leaders in the community who
  beneficiaries trust for information. Community
  Superstars may be professionals, trade groups,
  group leaders or just everyday people.

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Our Mission

• Locate natural community leadersthe everyday
  people who beneficiaries trust for information.
• Form a Community Superstar Coalition.
• Educate your Superstars about the LIS subsidy.
• Encourage Community Superstars to spread
  information about the LIS benefit to the people
  they see everyday, throughout the community.

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Our Goal

• Locate hard to find LIS eligible beneficiaries.
• Enroll them in the LIS benefit.

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Step 1Create Your Core Team

• Create your Core Team. This team will be the
  decision makers, the think tank.
• Core Team members are people already on-board
  with LIS enrollment.

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Suggested Core Team Members

• SHIP
• Area Agency on Aging
• Social Security Manager
• Social Services Director
• Senior Center Director

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Step 2Devise List of Community Superstars

• Meet with Core Team to devise list of Community
  Superstars.
• Community Superstars can be professionals or
  non-professionals, working or retired.
• Community Superstars are respected, well regarded
  people in the community, who other people seek
  out for information and advice.
• Use optional survey to gather information.

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Community SuperstarsSuggested Professional List

• Cooperative Extension Agent
• Medical Office Managers
• Pastors
• Law Enforcement Officers
• EMS staff, Fire fighters
• Bankers
• Librarians
• Electric Utility
• Meals on Wheels
• Food Bank

• Leaders from Disabled Support Groups such as
  Alzheimer's, Hearing and Sight Impaired.
• Leaders from Disease-specific support groups such
  as Diabetes, ESRD, etc.
• Group leaders from Minority- centered groups
• Adult Educators
• Health Department

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Community SuperstarsSuggested Trade Group List

• Hairdressers and Barbers
• Neighborhood Grocer
• Bingo game manager
• Bowling Alley Manager
• Goodwill or Second-Hand Store Manager
• Highway Mart Manager
• Store managers from hardware store, Dollar Store,
  craft store, variety store.
• Managers from fast food restaurants and local
  eateries.

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Community SuperstarsSuggested Club and
Organization Leaders

• Womens and Mens Club Presidents
• Bible Study Group Leaders
• American Legion and VFW Leaders
• Bingo, Bunco, Entertainment Leaders
• Senior Fitness/Exercise Group Leaders
• Garden Club President
• Retired Teachers

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Community SuperstarsSuggested Retired Members

• Joe Smith, your neighbor who belongs to all the
  local Veterans organizations
• Maggie Barnes who loves to visit people in the
  hospital
• Martha Williams who always takes food to
  neighbors going through difficult times
• Bob Adams, the retired mayor who seems to know
  everyone in town

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Step 3Plan Your Event

• Core Team decides date, time and location to
  bring the Community Superstars together.
• If budget permits, make it a luncheon. Offer
  food, and they will come!
• Create your invitation mail to the Community
  Superstars guest list.
• Make it FESTIVE! Have a THEME!

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Step 4The Event Introductions

• Room Setting Form a big square with tables so
  that attendees face one another.
• Start by asking each attendee to introduce
  himself or herself. Allow each person time to
  give a brief description of their agency,
  profession, club, or interest in the community.

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Step 5Present a brief program

• SHIP and Area Agency on Aging Staffs start with a
  short introduction about SHIP and AAA and the
  services they offer.
• Present brief explanation about Medicare Part D.
• Discuss the LIS Benefit.
• Keep it SIMPLE. Dont overwhelm with details.

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Step 6Ask for HELP

• Ask your Community Superstars to SPREAD the WORD
  about the LIS Benefit.
• Teach acceptable, comfortable approaches to open
  the discussion with friends and neighbors Do
  you know someone on Medicare who cant afford
  their prescription drugs?

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Step 7Tools your Superstars can use

• Give your Community Superstars the tools they
  need to spread the word
• LIS flyers to post in public places
• LIS business cards

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Business Card Template
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Step 8Optional Computer Instruction

• Some of your Community Superstars may be
  interested in learning how to use Medicares Part
  D Plan Finder tool so they can actively enroll
  beneficiaries.
• Secure a computer classroom to offer an optional
  class to teach them how to use Medicares Part D
  Plan Finder.

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Step 9Arrange for the Next Meeting

• Set date for next meeting. Ask Community
  Superstars to attend. Encourage them to recruit
  more volunteers for your program!

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Appendix

• Teaching materials
• LIS Basics
• LIS Charts
• Templates for Agency Booklet
• Additional Resources

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LIS BasicsSpecial Enrollment Period

• All beneficiaries who receive the LIS benefit
  have a continuous SEP to join or change plans at
  any time as often as once per month.
• All beneficiaries newly qualified for LIS have an
  SEP allowing them to join a Part D plan outside
  of open enrollment, and the Late Enrollment
  Penalty will be waived.

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Full Subsidy
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Partial Subsidy
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Services Products Provided
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Additional Resources

• Medicare Part D Plan Finder Tool
  www.Medicare.gov
• Social Security website www.SSA.gov
• NCOA website www.NCOA.org