My Coop Experience

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My Coop Experience

• Holiday Inn Astoria
• Front Desk
• Lounge
• Restaurant
• Nightclub

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Holiday Inn Astoria

• For my Coop term I decided to stay at the Hotel
  that I have worked at for the past 3 years.
  Before my Coop term I had worked in the
  restaurant, lounge, and nightclub. When I talked
  to Mr. Thornton about staying, he told me it
  would be better to learn something new, so I
  decided to take on a new challenge, which was
  Front Desk. So in May I started training at the
  Front Desk, and I was also working in the other
  departments as well.

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Holiday Inn Astoria

• Located at 2935 Pembina Highway
• 1 km from the University of Manitoba
• Business center
• 40 room hotel
• Has a game lounge, restaurant, and nightclub in
  the back.

4
The Holiday Inn

• We have
• 40 comfortable rooms
• Rooms with individual climate controls
• Executive rooms with jet tubs
• King-size, queen with sofa, and 2 queen size
  available.
• Electronic Key card access, voice mail
• Wireless Hi-speed internet access
• Complimentary in room coffee and tea
• Free local calls
• Iron, ironing board, and hairdryer in each room
• Shaw cable television
• Meeting and banquet facilities

5
Front Desk

• After being trained at Front Desk, I learned that
  even though I knew what I was supposed to know at
  the Front Desk I was still getting asked many
  other question, that sometimes I couldnt answer.
  For example
• How do you get to the Keg downtown
• Where is the Rugby park
• What is the best place for pizza, steak, coffee,
  wings, etc. in Winnipeg. And how do you get
  there?
• How far is it to get here, or there?
• How do I use this calling card?
• Can you fix the ATM, overflowing toilet, leaking
  Air conditioner, computer/printer, phone, etc.
• And I would also get other weird questions or
  requests

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Front Desk

• You need to
• Know the Opera system
• Have good communication skills
• Know everything about the hotel (you are their
  information system)
• Knowledge of the city

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• The lid is connected to the back of the hotel. I
  was asked to work here after I had worked up
  front in the restaurant for about a year. When I
  first started in the nightclub I was assigned to
  do coat check. Now I do coat check, cover charge,
  beer tub, and I waitress as well.

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The Lid Nightclub

• Coat Check Hanging up coats sounds simple, but
  I consider it to be one of the hardest jobs
  there!
• Waitress
• Beer tub
• Cover Charge

9
Park Avenue Restaurant

• This is where it all started. I got a full-time
  job working in the restaurant at the hotel.
• The hours were either 645 a.m. to 2 p.m. or
  430 p.m. to 9 p.m.
• I was by myself most of the time, so I had to
  know what I was doing.

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The Astoria Lounge Duties include

• Validating tickets
• Cashing tickets for customers
• Serving alcoholic beverages
• Serving Food/drink
• Taking care of machines. Putting in Paper,
  emptying out money, Calling in problems.

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Banquets/Special Events

• For the past three years I have done banquets at
  the Holiday Inn. Here are some of the things I
  have done
• Wedding receptions
• Funeral receptions
• Dinner Parties
• Business meetings
• Birthdays
• Anniversaries
• Christmas brunch/Dinner
• New Years Eve Dinner
• Reunions
• Retirements
• Mothers Day/Fathers Day Brunch
• I Usually serve, or bartend for these special
  occasions. I usually am the one to set up all the
  tables also.

12
Professional Personal Gains

• Working at this hotel has given me the chance to
  make many friends and meet new people everyday.
  Over a year ago I decided that taking this
  management course was a great Idea, and would
  help me achieve a lot.
• I have learned many things since I began working
  here. Some examples are
• Ive learned to be patient and listen.
• My schedule can be really hectic, so Ive learned
  to take life just one day at a time.
• Ive become more mature. I live on my own, I need
  to pay my own bills/rent.
• For my Coop, I decided to learn Front Desk. Ive
  learned to speak, and act more professional. My
  phone etiquette needed a bit of work. Ive
  learned how to better deal with people who are
  angry and frustrated.
• Ive gained the trust respect of my managers,
  and co-workers.
• Ive gained more confidence in myself overall, I
  used to be really shy, and the Hospitality
  Industry has helped my come out of my shell.

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Front View of The Holiday Inn
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Pictures
The Park Avenue Restaurant
The Liberty Room
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Pictures
Banquet room
Basic Hotel room
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Front Desk
Me, at the Front Desk
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Managers
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Pictures
Holly, Waitress in Nightclub
Rakib Hoque, Front Desk Manager
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Pictures
Deanna Caramanos, Director of Sales
Phil, Bartender Manager
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Pictures
J.D, The D.J
Bruce, Joe, and Cam, Bouncers
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Pictures
Marc, Night audit
Sheena, Bruce, and Stephanie
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Pictures
Sheena, Steph, Lynsey, Tricia
J.D (DJ), and Ashleigh (Bartender)
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Pictures
Sheena, and Lynsey (coat check)
Phil and Ashleigh (Bartenders)
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Pictures
Ashleigh, Sheena, Jen
The boys
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A typical week
This is a typical week at work. I would most
likely get a day off, but this will just give you
an idea of what hours I work.