Job Redesign and Job Enrichment

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Chapter 8

• Job Redesign and Job Enrichment

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Learning Objectives

• Explain what job design is all about.
• Describe how job rotation, job enlargement, and
  job enrichment work.
• Describe the five core job dimensions and
  illustrate selected enrichment principles that
  help to create these dimensions.
• Explain the significance of MPS and job profile
  charts.

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Learning Objectives (contd.)

• Discuss five job enrichment principles.
• Cite some illustrations of job enrichment in
  action.
• Discuss four current challenges in job design.
• Explain how to manage your career more
  effectively.

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Job Redesign
Job redesign refers to any work changes that
increase work quality or productivity.
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Job Redesign Techniques

• In job rotation, the workers move from one job to
  another.
• Job enlargement gives the worker more to do.
• Job enrichment gives the worker more authority in
  planning and controlling the work.

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Figure 8.1 - Job Rotation
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Core Job Dimensions

• are characteristics that make work more
  motivational.

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Five Core Job Dimensions

• Skill variety is the degree to which jobs require
  a completion of different activities.
• Task identity involves the degree to which a job
  requires completion of an identifiable piece of
  work.
• Task significance is the degree to which a job
  has a substantial impact on others.
• Autonomy is the degree to which a job provides
  the worker with freedom in carrying it out.
• Feedback is the degree to which the work provides
  the worker with performance information.

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Motivating Potential Score

• The motivating potential score measures the
  presence of core job dimensions.

(
)
Skill Variety Task Identity Task Significance
x Autonomy x Feedback
MPS
3
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Figure 8.2 - Profile Chart of Core Job Dimensions
for Three Jobs
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Job Enrichment Principles

• Formation of natural work units
• Establishment of worker-client relationships
• Combining of tasks
• Vertical loading
• Opening of feedback channels

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Figure 8.3 - Example of the Relationship Between
Selected Job Enrichment Principles and Core Job
Dimensions
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Vertical Loading

• closes the gap between the doing and
  controlling aspects of the job.

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Current Challenges in Job Design

• New workplace designs
• The increasing use of teleworkers
• The challenge in dealing with contract workers
• Managing hard-to-keep employees

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Key Terms in the Chapter

• Job design
• Job rotation
• Job enlargement
• Core job dimensions
• Skill variety
• Task identity
• Task significance

• Autonomy
• Feedback
• Motivating potential score
• Job profile chart
• Vertical loading
• Job enrichment