MGMT 471: Week 7 Ch. 9: Developing Employees

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MGMT 471 Week 7 Ch. 9 Developing Employees

• I. 4 Approaches to Employee Development
• A. Formal Education
• B. Assessment
• 1. Myers-Briggs Type Indicator

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Ch. 9 Developing Employees

• 1. Myers-Briggs Type Indicator
• a. Extrovert vs. Introvert
• b. Sensing vs. Intuitives
• c. Thinking vs. Feeling
• d. Judging vs. Perceiving

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Ch. 9 Developing Employees

• 2. Assessment Centers
• a. Multiple raters
• b. Multiple exercises--e.g.,
• leaderless group discussion, interviews,
  in-baskets, role plays

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Ch. 9 Developing Employees

• 3. Benchmarks
• 4. Performance Appraisals and 360 Degree
  Feedback
• a. Current performance vs.
• Expected performance
• b. Multiple perspectives

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Ch. 9 Developing Employees

• C. Job Experience
• 1. Job Enlargement, Job Enrichment
• 2. Job Rotation
• 3. Transfer, promotions, demotions
• 4. External Rotation

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Ch. 9 Developing Employees

• D. Interpersonal Relationships
• 1. Mentoring
• a. Vocational Psychosocial
• b. Benefits
• c. Costs

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Ch. 9 Developing Employees

• d. Setting up a Mentoring Program
• 1. Make it VOLUNTARY
• 2. Careful matching,
• allow natural matches
• 3. Choose mentors carefully
• 4. Define purpose, outcomes
• 5. Determine parameters

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Ch. 9 Developing Employees

• d. Setting up a Mentoring Program
• 6. Establish how much contact
• 7. Prepare mentors mentees
• 8. Make being a mentor an
• expectation, part of the job
• 9. Remove obstacles
• 10. Evaluate
• 11. Reward effective mentors

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Ch. 9 Developing Employees

• 2. Coaching
• 3. Career Management Systems
• a. Self-Assessment
• b. Reality Check
• c. Goal-Setting
• d. Action Planning

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Ch. 9 Developing Employees

• E. Development-Related Challenges
• 1. Glass Ceiling
• 2. Succession Planning
• 3. Dysfunctional Managers