California LifeLine Telephone Program

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California LifeLine Telephone Program
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Program Goals

• Promote LifeLine Statewide to
• Increase Awareness
• Increase Enrollment in LifeLine
• Achieve Telephone Service For All Californians
• Encourage Access To Affordable Basic Residential
  Telephone Service

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What is California LifeLine?

• Telephone Program Giving Discounts For Local Home
  Phone Service
• Offered By All Telephone Carriers That Provide
  Home Phone Service
• Available To All Eligible California Residents

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Messages

• California LifeLine, its for you!
• Local home phone service for less than 25 cents a
  day

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Benefits of Home Phone Service

• Allows Dependable Access to
• Friends and Family
• Childrens Schools
• Job Opportunities
• Health and Emergency Services

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California LifeLine Discounts
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California LifeLine Discounts
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California LifeLine Discounts
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Eligibility Requirements

• Customer is not a dependent on someone elses tax
  return
• Phone line for primary residence only
• Only one discounted phone line per household,
  except TTY clients
• Residency status not required

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Eligibility Methods

• Program Eligibility
• Easiest
• Quickest, if done online
• Income Eligibility
• Documents required
• Supporting documents must be mailed

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Method 1 Program Based
No documents required for accepted programs

• Medicaid/Medi-Cal
• Low Income Home Energy Assistance Program
  (LIHEAP)
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance or Section 8
• Food Stamps or Supplemental Nutrition Assistance
  Program (SNAP)
• Women, Infants and Children Program (WIC)
• Healthy Families Category A
• National School Lunch's FREE Lunch Program (NSL)
• Temporary Assistance for Needy Families (TANF)
• 1.  California Work Opportunity and
  Responsibility to Kids (CalWORKs)
• 2.  Stanislaus County Work Opportunity
  and Responsibility to Kids (StanWORKs)
• 3.  Welfare-to-Work (WTW)
• 4.  Greater Avenues for Independence
  (GAIN)  
• Tribal TANF
• Bureau of Indian Affairs General Assistance
• Head Start Income Eligible (Tribal Only)

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Method 2 Income Based
Must Be Documented
Income Guidelines
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Enrollment Process

• Client calls Telephone Company to enroll
• Program Administrator sends Certification Form
• Pin number permits applying online if program
  eligible
• All may return form by mail
• Form MUST be returned within 30 days

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Enrollment Process Continued

• Eligibility is then approved or denied
• Customer will be charged the regular rates if
  customer
• Doesnt return forms on time
• Is determined ineligible
• Annual renewal is required
• Random audits are performed

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How can you help?

• Tell your clients about the program
• Provide California LifeLine brochures
• Set expectations for
• Eligibility by program method
• Importance of returning forms
• Tell them where to get more assistance

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Additional Help

• LifeLine Call Center - [phone]
• Assists consumers in 12 languages - English,
  Spanish, Japanese, Cambodian, Cantonese, Hmong,
  Korean, Lao, Mandarin, Tagalog, or Vietnamese, as
  well as Teletypewriter (TTY) callers
• Provides list of carriers serving their area
• Transfers eligible consumers to carriers

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www.californialifeline.com

• Your customers will find

• Information in 8 languages
• English, Spanish, Chinese, Japanese, Korean,
  Tagalog, Vietnamese, and TTY
• Enrollment information
• Enrollment instructions
• Eligibility requirements
• Method 1 accepted programs
• Method 2 income guidelines
• Sample forms and instructions
• Certification form for new enrollees
• Verification form for annual renewal
• Option to enroll online via program-based method
  with PIN
• Status of LifeLine application
• Option to cancel LifeLine if no longer eligible
• Frequently Asked Questions
• Link to the CPUCs website

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LifeLine Brochure Orders

• Available in the following languages
• English
• Cambodian
• Chinese
• Hmong
• Korean
• Laotian
• Russian
• Spanish
• Tagalog
• Vietnamese