Product Overview Presentation

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COMMON Austria Presentation
Network Wellness
Peter Simak Senior Account Manager Michael
Schwartz Project Manager
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Agenda

• Who is Equant?
• Introduction to Equant
• Some figures
• Customer base
• Internet versus Private Network ?
• What's the difference
• Convergence versus separate Services
• Usage of the network
• Statistics and Performance Analyses
• What's the difference
• Which layer are we metering
• Usage of the network

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What if you could have.

• One network

Everywhere
One solution
Anywhere
One company
With real expertise - right here
You can with Equant!
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One networkEverywhere
Only Equant !
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One networkOur service support - Everywhere

• 5 Global Customer Support Centers
• 280 local service support centers
• Staff based in 145 countries
• English plus over 30 different languages spoken

Only Equant !
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One solutionAnywhere

• Network Services meeting your needs, globally
• Accredited Partnerships with Nortel Networks,
  Cisco Systems and Microsoft
• Integration Services including Deployment and
  Maintenance Services
• Messaging, Hosting and Security Services
• Consulting

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One solution Anywhere

• Controlling your costs through consistent and
  reliable global solutions
• Helping you improve customer and employee
  satisfaction
• Enabling you to expand easily and smoothly into
  new markets

Only with Equant !
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One companywith real expertise right here
An International focus
Only Equant !
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One companyfinancially solid

• Revenues 2003 2.949 billion
• Network Services Direct revenues up 6.0
• EBITDA more than doubled to 292 million
• 479 million in net cash at Dec. 31, 2003
• A balance sheet that has no debt on a net cash
  basis
• A stable, strategic shareholder with France
  Telecom (54)
• Blue chip customer base

Only with Equant !
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What does this all mean for you ?

• Help simplify your global communications
• Enable you to improve control of your business
• Enable all of your people to access your
  information and applications anywhere in the
  world
• Improve user perception by improved performance
  of your network applications
• Greater control and management of your costs

Its your competitive advantage
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Our customers include two-thirds of the top 100
companies on Business Weeks Global 1000
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Our customers base in Austria
Bundesministerium für auswärtige Angelegenheiten
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COMMON Austria Presentation
What is the difference between Internet and
private Networks?
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Choosing the Right IP VPN TechnologyTechnology
Costs and Capabilities
Technology development is driving the adoption of
lower cost services
Private Leased lines
Enterprises are seeking to reduce WAN costs
ATM
Frame relay
Performance is increasing as technologies develop
Private IP VPN
Increasing price levels
X.25
MPLS
Public Internet VPN
IPSec
Increasing performance and capabilities
Source Datamonitor
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Virtual Private NetworksA Technology Overview
MPLS-based or Network-based IP VPN
Internet-based or CPE-based IP VPN
Frame Relay or ATM-based IP VPN
VA services
VA services
VA services
Value Added
IP Sec box
IP Sec CPE
IP Sec box
Encryption
CPE
Managed IP CPE MPLS IP VPN
Managed IP CPE
Network
Internet
Frame Relay / ATM
Equant IPSec is a key component of Equants data
and IP VPN service portfolio
Optional
Mandatory
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Internet based VPNArchitecture
Headquarters
Branch Office
Internet Provider A
IPSec Gateway
IPSec Gateway
Access Router
Access Router
Public Internet
Internet Provider C
Internet Dial In
IPSec Mobile User
Access Router
Mobile User
Internet Provider B
IPSec Gateway
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Internet based VPN

• Based on public Internet
• Different Internet Provider for different
  locations
• Using Public Internet Access via DSL or leased
  line
• No Class of Service
• No SLA agreement
• Low cost solution
• Easy to implement

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Private IP VPNMPLS Architecture
Headquarters
Branch Office
IPSec Gateway
IPSec Gateway
Access Router
Access Router
Private Network
IPSec Admin
Access Router
Mobile User
IPSec Gateway
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MPLS based VPN

• Based on public Internet
• Single Provider for different locations
• Using private Infrastructure
• Class of Service (Realtime, Voice, Data)
• SLA agreement
• Appropriate cost solution
• First step of out-tasking or out-sourcing
• Convergence enabler for Data and Voice usage
• Additional Services based on same platform as
  Internet-access, IP Dial, IP-Sec, Managed
  Authentication

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Service DescriptionAccess Methods
Voice Gateways for Off-net PSTN services
Layer 1 2 dedicated access
Voice
LL, FR ATM
PSTN ISDN dial access
Native IP
PSTN
Core Backbone
EquantIP VPN
Internet
ISDN
Public
PSTN
ADSL
GPRS
Internet access with IPSec tunneling
Network Access Server
ADSL broadband access
Broadband Access Server
InternetGateway
Mobile Operator Interconnections
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COS ManagementBehavior in Case of Congestion
(Example)

• To statistical distribution on the access via
  Congestion Management

From uncontrolled usage
Application Aware Tool COS Management CE - PE
Voice
Voice class
Absolute Priority
Video
Video class
Very High Priority
SNA
Data traffic
IP Bandwidth
D1 class
Messaging
D1 Priority weight 6
60
Intranet Web
HTTP / FTP
D2 class
D2 Priority weight 3
30
D3 class
D3 Priority weight 1
10
No Priority (in this case, part of the D3 traffic
can be dropped)
Application classification determined by the
customer
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Bandwidth Savings with IP VPN CoS Management
Lotus Notes
SAP
Time

• 1 Mbit/s IP VPN plug with CoS  carries more 
  than 1 Mbit/s FR or 1 Mbit/s Internet
• Potential savings of approximately 30 bandwidth
  with a good knowledge of your traffic

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Voice and Video Convergence

• Equant Voice for IP VPN
• Single Customer Premise Equipment for integrated
  access
• Flexible On-Net and Off-Net voice service
• Optimized capabilities via NetCentrex Gatekeeper
• Equant Contact Center for IP VPN
• Combining Equant IP VPN and IP Automatic Call
  Distributors (ACDs) is accelerating the evolution
  toward IP-enabled call centers
• Equant Video for IP VPN
• Supports H.323 on-net videoconferencing over IP
  in over 80 countries
• High quality is ensured through a dedicated class
  of service
• IP Telephony
• Network, Integration and Professional Services
  provide a complete IP Telephony solution in 60
  countries

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Voice for IP VPN and IP Telephony
IP Telephony extends VoIP to the desktop,
enabling cost savings, simplified network
administration, and enhanced productivity
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Convergence ServicesEquant Video for IP VPN

• On-Net (intra company) video transport over the
  IP VPN
• Bandwidth recommendations on
• Polycom Viewstation 384, 512, SP, MP, FX
• PictureTels iPower900 and iPower600 series
• Other systems and kits upon customer request
• Dedicated IP VPN Class of Service (CoS) for
  Videoconferencing
• Integration with IP VPN managed voice and data
  services

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NAS Back-up1st and 2nd Level of Resiliency
Proxy
Radius
Warm standby router
Customer site
ISDN PSTN
Customer Site
Authentication
Equant NAS
ISDN PSTN
StandardSingle CPE
Customer VPN
CE router
Equant IP VPN network
Warm standby option dual CPE
Equant Pop (PE)
1st level of resiliency
2nd level of resiliency
Home Gateway
CE LNS router
Additional failure case covered by the dual CPE
solution
COS not supported IP and SNA

• Hub site 1 access supporting
• Private Dial traffic
• Traffic to the VPN

Customer HUB site
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Dual Connection Shadow Access1st and 2nd Level
of Resiliency
Customer Site
100 of the traffic is back-up via Secondary
access
1st level of resiliency
Equant Pop
StandardSingle CPE
CE router
Additional failure cases covered by the dual
CPE solution
Equant IP VPN Network
Customer Site
Primary Access
Equant Pop
2nd level of resiliency
Secondary Access
CE router
Dual CPE

• Shadow access
• Automatically activated (automatic back-up)or
• Manually activated

CE router
100 of the traffic is backed-up via secondary
router and access
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ISDN Around the Cloud1st and 3rd Level of
Resiliency
Customer Site
Mandatory Hub site with a secondary router
ISDN
3rd level of resiliency ()
Equant Pop
CE router
Dual CPE
Equant Pop
CE router
Equant IP VPN Network
Additional failure cases covered by the dual
CPE solution
Customer Site
Customer Hub site
ISDN
1st level of resiliency
Single CPE
CE router
Notice End-to-end ISDN connection and traffic
under customer responsibility
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Managed AuthenticationHow does it work?
Equant Secure Authentication
User_id passwd
or
Equant Network
Contivity managed by Equant
User_id token
POP
Internet Direct Off-net Internet
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Equant IPSecManagement Architecture
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Integrated Internet Access Architecture
Internet Gateway DMZ enabled by the Firewall
Customer Central Site
DMZ
Separate PVCs for Internet IP VPN traffic
Equant Pop
Internet
Customer Remote Site
FireWall
CE router
IP VPN Network
Single CPE Single Leased Line
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Network-based Internet GatewayArchitecture
Bandwidth savings Internet traffic uses low
priority class of service Firewall savings No
need for one firewall in each site Space
savings Firewall is not located at customer
sites Operational savings No need for skilled
security staff

• IP VPN Gold plug with
• Critical corporate traffic uses high priority
  class of service
• Internet traffic uses low-priority class of
  service

NBIG
Customer Site
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Modular VPNMultiple VPN Sample Topology
HQ, main sites (Multiple VPN CEs)
Secondary sites (regular IP VPN CEs)
Customers IP VPN solution
Any-to-Any topology

• The IP VPN solution for the customer is divided
  into partial VPNs
• Multiple VPN CE routers are part of each partial
  VPN
• Only one leased line and one CE per Multiple VPN
  site
• Isolation between partial VPNs (i.e. no transit
  traffic through Multiple VPN CE routers)

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Companion ProductsA Holistic Approach
DSL Access
MNC Headquarters
MNC Subsidiaryor Partner SME
Private Dial
Private Domain Equant IP VPN(MPLS based)
GPRS Access
Internet Dial
IPSec Gateway
EquantSecure Gateway
Public Domain Equant Internet Direct
Equant Messaging
Equant Application Hosting
Equant ServerHosting
MNC Supplier
tackling the whole problem and not just the parts
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IP VPN BackboneNorth and South America
Vancouver
Seattle
Osaka Tokyo
Montreal
Toronto
Denver
Boston
Chicago
London Paris
New York
Philadelphia
Tulsa
San Francisco
Washington
San Jose
Atlanta
Dallas
Sydney
Los Angeles
Houston
Miami
Mexico
Caracas
Bogota
Lima
Rio de Janeiro
Sao Paulo
Santiago
Buenos Aires
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IP VPN BackboneEurope
Oslo
Helsinki
Stockholm
Sweden (15)
St. Petersburg
Copenhagen
Moscow
Manchester
Hamburg
Dublin
Amsterdam
Hong Kong New York
Rotterdam
Frankfurt
London
Brussels
Warsaw
Prague
Luxembourg
Munchen
Singapore Washington
Budapest
Paris
Vienna
Zurich
Bucharest
Geneva
Milan
France (60)
Rome
Madrid
Lisbon
Barcelona
Spain (15)
Athens
Cairo Dubai Tel Aviv Durban Cape Town Johannesburg
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IP VPN BackboneAsia Pacific
Tokyo
Seoul
Seattle
Osaka
Hong Kong
Taipei
London
Bangkok
Kuala Lumpur
Paris
Singapore
Brisbane
Sydney
Los Angeles
Core Access POP
Perth
Access POP
Auckland
Links between Core POPs
Melbourne
Links between Core Access POPs
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COMMON Austria Presentation
What is the customer need?
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Customer Care ServicesHow We Support Your
Infrastructure
WebVision
CSM
SLA
Customer Care encompasses every aspect of
Equant's activities and portfolio, from
Professional Services to network operation and
sales. It is designed to ensure Equant retains a
consistent, comprehensive and efficient
relationship with each customer for as long as
both parties work together
Equant Customer Care
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Whats about Customer Care

• Web-Vision
• Web based tool for actual and statistic data
  from your network
• CSM
• Customer Service Manager for your support to
  interpret all available data
• SLA
• Service Level Agreement to ensure quality of
  service

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Value proposition
Service Management Office

• Specific features
• design of specific operational model with
  complex interactions between Equant Customer
• customer application service level management
• bespoke price

Tailoring proactive operational support
Customer
Equant
Extended Service Management

• Extended class Key Features
• product SLAs
• monthly Quality of Service Reports
• ownership of IP only changes
• proactive recommendations
• WebVision
• price per network
• Extended class additional features
• choice of CSM geographical location,
• language of reporting,
• frequency of meetings...

Standard Service Management

• Key Features
• SLAs without financial penalties
• automatic reporting on WebVision
• IP only changes (additional charge)

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WebVision Positioning
1
publishing of reports in WebVision
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publishing of reports not in WebVision
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the service is unmanaged by Equant
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only through CCS/SCOD/IDO process
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Enterprise Application Management
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Enterprise Remote Management
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WebVision Case Management

• WebVision provides near real-time case
  management
• case query (by service, period, location, and/or
  severity, or by specific case number) for status
  follow-up, anytime, anywhere
• update, closing and creation of cases
• statistics on cases (MTTR, duration , by service,
  by country and/or fault type)
• Thanks to WebVision Customers have visibility of
  outstanding cases and an autonomous source for
  up-to-date information in addition to the Equant
  GCSC

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WebVision Quality of Service

• WebVision provides a large set of traffic and QoS
  statistics
• router to router delay , CPU utilization, LAN
  segment load, access link load, router
  availability, for all customer IP routers managed
  by Equant
• data delivery rate (frame relay), cell loss
  ratio, cell transfer delay (ATM), call duration
  and time for IP Dial, traffic per user...
• jitter, delay, packet loss per Class of Service
  for IP VPN (CE-to-PE and PE-to-PE) with 15
  minutes granularity, and volume statistics per
  class of service
• traffic, on-net and off-net, performance
  indicators for VoIP, IP Telephony and Contact
  Center
• IPSec (gateway availability, end-to-end gateways
  delay)
• On-line queries with html graphs,
  Excel-exportable or weekly/monthly files in pdf
• Thanks to WebVision, Customers are informed on
  usage, service quality and performance of their
  solutions, to make tactical decisions rapidly

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WebVision QoS Example

• IP VPN Class of Service - html
• Frame Relay - pdf

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WebVision QoS Example
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Value of Information

• Layer 2 (Access to the network)
• based on monthly reports
• more or less for documentation and trend
  statistics
• Layer 3 (IP Class of service)
• differentiation for all used classes of service
  INBOUND and OUTBOUND
• important to adjust the network to application
  needs
• Layer 3 (IP Class of service delay, jitter, loss
  of packets)
• extremely high information about performance
• based on application for each class of service
  (Internet, SAP, Voice)
• Layer 4 (beginning Application layer)
• Packeteer information only available
• no Network relevant statistic

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Layer 3 IP Class of Service D1 delay and jitter
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