10 Keys to Trust in Global Teams

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10 Keys to Trust in Global Teams

• Marian Stetson-Rodriguez
• President
• Charis Intercultural Training
• www.chariscorp.com

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Introducing Marian Stetson-Rodriguez
Marian Stetson-Rodriguez Dedicated to Global
Teamwork

• Charis staff - 25 consultants, 7 countries
• 10 yrs consulting to global teams bridging
• Collaboration with WorldWork, Ltd.
• MSOD, Teach Building Global TeamsSanta Clara U.
  MBA, Grad. Engineering next gen
  global leaders

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Trust Dividend or Tax?
Lack
The Speed of Trust, Stephen M.R. Covey, 2006
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Trust Builders / Trust Busters

• Trust Builders for US-India Team
• Openness with Info Big Picture
• Competency
• Compatibility Insider

Trust Speed and Cost

• Trust Busters for Russian Team
• Security
• Compatibility

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Research Links Trust to Performance

• Trust and Respect Universals across cultures
• Trust in Global Teams 1 predicator of high
  performance

• 2007 McKinsey 100K surveys, 230 global companies
• Accountability
• Compelling vision
• Culture of openness, trust, and challenge

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10 Trust Criteria

• 1. ?? Competence wont let me down
• 2. ??? Compatibility share in common
• 3. ???? Benevolence care or concern
• 4. ??? Integrity - do what you say
• 5. ????? Predictability - consistent

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10 Trust Criteria
6. ??? Security nothing to fear 7. ????
Inclusion include work social 8. ????
Openness with Information 9. ?????? Accessible
emotions 10. ??? Reciprocal trust me
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Trust Israeli Culture

• Competence Stand the test
• Compatibility Expect push-back OK with
  conflict persistence
• Integrity Be authentic, sincere, consistent
  beware too polite

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Trust Chinese Culture

• Predictability No surprises, long term view
• Compatibility Commonly shared norms, creating
  harmony
• Integrity xin yong, credibility, reputation

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Japan-U.S. Team Trust Wants
International Team Trust IndicatorWorldWork,
Ltd., London
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Trust Gaps

• What I want from others
• What I get from others
• If unequal gt Trust Gap

International Team Trust IndicatorWorldWork,
Ltd., London
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Global Innovation Dialogue
Questions and Answers
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Trust is the Key!

• Speed
• Enjoyment
• Performance
• in your global team

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Contact Information

• Presenter Marian Stetson-Rodriguez
• Email m.s.rodriguez_at_chariscorp.com
• Tel [phone]