One City

1
One City

• Transformation in Context

2

• The One City Approach
• 4 Delivery Programmes
• Order
• Opportunity
• Enterprise
• Renewal
• 4 Themes
• Neighbourhood Approach
• Treating people as customers
• Tolerant City
• Promoting Active Citizenship

3

• Order - Promoting Order is the first duty of the
  Council
• Civic Watch Roll Out
• Recruit Active Citizens
• Tackle Anti-Social Behaviour in partnership with
  RSLs
• Licensing Policy Review
• Enterprise - Making us the most business-friendly
  Council in London
• 3.8m ring fenced
• Launch South West First
• Small/Minority Business Council
• Youth Enterprise

• Opportunity Making the most of peoples talents
  and ambitions
• 3 New Academies
• Summer Camp
• Every Older Person Matters
• Housing Charity
• Renewal A beautiful as well as dynamic City
• Soho 3 Major sites
• Victoria
• Chelsea Barracks
• Open Spaces Strategy
• Encourage Electric Vehicles

4

• Worksmart
• transformational programme to reduce the costs
  of doing business
• We will only be able to afford our One City
  ambitions, if we can generate savings in the way
  we operate. This will mean continuous change
  internally and a restless search for better new
  and ways of working. The prize for staff is
  being a part of a world leading city management
  council and delivering better public services for
  all

5

• Worksmart
• A corporate transformation programme
• 21 separate projects set to transform council
  operations.
• Not ICT, led by business, but dependant upon
  technology
• Major savings programme 40m
• Change management
• Separate ICT programme (I before E) and Corporate
  Enterprise Architecture

6

• Self Service
• Public
• Welcome to Westminster W2W
• Common registration and authentication for 4
  services (Libraries, Council Tax, Electoral
  Registration and Rescard future services to
  follow
• Linked to Government Connect and CRM
• Westminster Citycard
• Respark
• on line residents parking renewals linked to
  DVLA and Experian
• Take Payments Strategy
• Common Strategy to take out cost
• Employees
• Absence recording
• Self service reporting and MI linked to Active
  Directory and HR
• Single sign-on
• Linked to Active Directory

7

• Wireless City
• WiFi Technical trial (Soho Square) 11 Access
  points and 4 cameras
• Vertex-BT Partnership
• 1b evaluation pilot
• 3 areas and 40 cameras across the City
• 4 business areas order, parking, environmental
  health, housing
• System integration
• Re-engineered services
• City-wide rollout
• All aspects of service delivery
• Social Services
• Schools and BSF
• Linked to flexible working
• Not just WiFi but WiMax and/or mesh networks

8

• Flexible Working Draft Plans
• 4 Employee workstyles HomeBased/Office
  based/Flexible/Nomadic
• Starting point 500 Homeworkers
• Major accommodation savings 7 floors of City
  Hall
• Efficiency improvements and staff satisfaction
  improved
• Drop-in centres for nomadic staff
• Re-layering of City Hall
• New office layouts to reflect new workstyles
• Exploit Wireless infrastructure
• IP telephony major savings and supporting
  transformation programme

9
The Four Styles
Westminster City Council provides four different
styles of flexible working. These are
Home-Based Worker staff who spend 60 of their
time working from home Flexible Office-Based
Worker staff who spend most of their time in the
office but work out of the office at least 1 day
per week Nomadic Worker staff who spend 60 of
their time working away from their work
base Office-Based Worker staff who spend most
time in the office and occasionally work from home
10

• ESCR and EDRMS
• Electronic Social Care Records
• Electronic Document and Records Management
• Invest to save 2/3 floors of City Hall filing
• Corporate system
• Information Governance and FOI
• email records linked
• Remote access to files for nomadic/home workers

11

• E-Procurement (procure to pay)
• Enterprise procurement solution
• Supplier Network (SN)
• Order to Cash (OTC)
• Purchase Cards
• Savings in the region of 5m

12

• In-Person Strategy
• integrated services from one building less
  buildings, reduced costs and savings.
• convenient, easier and quicker for people to do
  their business.
• better access to improved quality services in the
  most cost effective way.
• tackle exclusion
• transaction processing
• shared front door to services
• network of drop-in points for our street-based
  and mobile workers.
• 'best in class, providing excellent joined-up
  services regardless of channel and achieving an
  80 first time resolution for all customers.

13

• Context Jerry Fishenden Microsoft CTO (UK)
• Scratching at the surface of transformational
  Government
• Germany raise taxes by 90 to maintain current
  Benefit levels for future generations
• Japan 175
• New ways of
• Thinking
• Working
• Living
• Learning

14

• From e to u
• Ubiquitous Networked Society where people and
  things can be connected anytime, anywhere,
  anyway
• the convergence of technology - broadband,
  mobile, RFID and sensory networks
• explores their implications for the economic,
  political and social aspects of society
• Ubiquitous Connects everyone and everything
• Universal People friendly contacts from
  heart to heart
• User-oriented Integration of the user
  viewpoint
• Unique Generation of individual vitality
• that ICT support be strengthened in a wide
  range of social and
• economic activities, such as medical care,
  welfare, crime prevention, security, disaster
  management and environmental risks

15

• Links
• Government Connect
• GC Register - Authentication of identity
• GC Exchange hub for exchange of data
• GCSx secure extranet
• Cutting the Wires NLGN
• Transform working practices
• Mobile data collection - Digital dashboard
• Data sharing
• Innovative culture
• Transparent about costs
• IDeA New Ways of working
• Vision/Change/Leadership/Partnerships/Infrastructu
  re/Learning and development

16

• From Head of Technology to CIO
• Shared services time to let go?
• Board membership vs Board influence
• Networking key skill
• Understand the Business not just ICT
• Strategic player not manager of technology

17

• Simon Norbury
• Head of Information Services
• snorbury_at_westminster.gov.uk