PPS: Parking Payment Solution

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PPS Parking Payment Solution
CS410
Green Group
2 November 2005
Shawn Melton, Josh Platon, Marco Carrion, Marcus
Still, Patrick Hines, Richard Medina
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Presenter

• Shawn Melton
• 4th year Computer Science Major Old Dominion
  University
• Computer Engineering Minor
• Marketing Lead
• Assistant Webmaster

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Introduction
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Overview

• Team Elements
• Problem Elements
• Solution Elements
• Functionality Diagram
• Competition
• Risk
• Cost

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Team Elements
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Team Elements

• Expert James Long
• Director of Parking Services
• Matthew Botzler
• Parking Services Appeals Committee
• Meeting twice a week
• Reporting to Janet Brunelle
• Patrick Hines is Project Manager

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Problem Statement

• Old Dominion Universitys students, faculty and
  staff must go through a inefficient process in
  order to make Parking Services payments and
  appeals.

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Problem Characteristics

• Long waiting lines exist
• No Student decal payment
• Forms must be filled out
• The building is small
• Hiring more employees doesnt help
• Online purchasing allows automation

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Survey Results

• 187 Students, Faculty, and Staff
• 71.7 waited 15 min. or more
• 98.4 wanted online purchasing
• 90.9 have had parking decal
• 47.6 have paid parking fine

Student/Faculty/Staff Survey Survey given out
to 187 people between Friday October 14, 2005 to
Monday October 29,2005
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Market

• University Parking Services
• Specifically, those with Banner
• Beta testing at Old Dominion

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Solution

• PPS Parking Payment Solution
• Allows online parking payments
• Decals
• Citations
• Appeals automated
• Registration online

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Solution Characteristics

• Communication interface to Banner
• Decal printing
• Reduce forms through automation
• Receipts printed after purchase

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Old Permit Issuance
Wait for processing
Through mail, faculty staff only
Already registered
New Decal is issued
Get Permit Form
Send forms and payment
Parking Services receives payment
Take to parking building
Register Your vehicle
Wait in line
Receipt is given
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User Log In
ID
Password
New Permit Issuance Policy
Select
Faculty
Staff
Student
Type of decal
Commuter
-
Resident
Parking Services Receives form And payment
Enter Form
SUBMIT Form
Print Decal And Receipt
of
Payment
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Client receive the ticket on the windshield
Client parks illegal
Ticket worker gives the illegal parking car a
ticket
The database sends a red flag to the account and
registrars office after 7 days and places a hold
on the account.
Ticket worker inputs the ticket and the info into
the database
Client writes out a check for parking services.
Client has to go to the Parking Servers Office.
Old Ticket Issuance
Pay ticket at parking servers office
Pays ticket through mail
Client waits in line.
Client mails payment through mail.
Parking services office receives payment.
Parking service office enters student information.
Parking service office enters payment information.
Parking services office sends a notice to
registrars office to remove the hold
Parking services office removes the hold from the
account
Registrars office removes the hold from the
account.
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Client receive the ticket on the windshield
Client parks illegal
Ticket worker gives the illegal parking car a
ticket
The database sends a red flag to the account and
registrars office after 7 days and places a hold
on the account.
Ticket worker inputs the ticket and the info into
the database
New Ticket Policy
Client login to their account
Client chooses Fine Payment Option
Client chooses payment method.
Client selects fine or fines.
Parking services office receives payment.
Client enters payment information.
Client prints or saves receipt
Parking service office enters student information.
Parking service office enters payment information.
Parking services office sends a notice to
registrars office to remove the hold
Parking services office removes the hold from the
account
Registrars office removes the hold from the
account.
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Current Appeal Method
New appeal Method
Appeal Processes
User logs in with ticket number, account number,
plate number, or permit number
Client must travel to parking services
Client picks up an appeals form, fills out his
name,address, Ticket number, and reason for the
appeal
O.D.U. database checked to verify credentials
User prompted to enter appeal request, decal
request, or fine information
Client waits in line
Client turns in his appeal form
ODU populates web forms to display ticket,
permit or account information
Client waits 10 business days for appeals
committee to meet, and decide on verdict of
their ticket
Information sent real-time to ODU database
Appealed
Denied
Client must travel to parking services
Ticket is fully appealed
Client waits in line
Confirmation number and screen presented
Client pays ticket in full, or reduction given
by parking services
Receipt given
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What our system cant solve

• Cant reduce parking fees
• Cant increase the success of parking fine
  appeals
• Cant make it easier to find a parking space

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Should it be done?

• Pros
• Automated payment for fines or decals
• Person doesnt have to be on campus.
• Automated interface with Banner.
• Reduces paperwork.

• Cons
• Parking Services hires staff to update/track new
  system.
• No big financial incentive.
• Requires cooperation with OCCS.

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Goals

• Set-up online payments
• Ensure proper security
• Make system user-friendly
• Have automated appeal system
• Offer online user tutorial

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Functionality Diagram
Printed Receipt and Customer Pickup at Parking
Services Center
Third Party Credit Card Verification Software
User Connection to Windows Secure Server
Java GUI Application
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Sample GUI
ODU Parking Payment System
Welcome
UIN (University ID Number)
User name
7-10 characters composed of letters and numbers
Password
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Competition Matrix
http//www.t2systems.com/ http//www.govtech.net/m
agazine/story.php?id95447issue101997
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Risk Rating System
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Risks
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Component Costs

• Windows Server 89 per month
• 89 (6 months for initial setup) 534
• Sun Java Studio Standard (10 User Licenses)
  6950
• Intellicharge 5 user license 1195
• http//www.managemore.com/intellicharge/
• http//store.sun.com/CMTemplate/CEServlet?process
  SunStorecmdViewProduct_CPcatid104023

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Customer Costs

• Team paid hourly
• Hourly rate of 16
• 6 members in group 46080
• Customers of Parking Services
• 2 charge for PPS to use online payments
• http//order.1and1.com/xml/order/ServerWindowsjse
  ssionidDFB54857A3E5265AC530866D9AD4F8E6.TC63a?__f
  rame_top__lfStatic

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University Study

• No university in Virginia offers PPS
• James Madisons system
• Through T2 Systems
• VCU, UVA and VT have partial payments
• http//web.jmu.edu/parking/wptermsofuse.asp

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Review

• Team Elements
• Problem Elements
• Solution Elements
• Functionality Diagram
• Competition
• Risk
• Cost

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Conclusion
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Works Cited

• Windows Server
• http//order.1and1.com/xml/order/ServerWindowsjs
  essionidDFB54857A3E5265AC530866D9AD4F8E6.TC63a?__
  frame_top__lfStatic
• Intellicharge Credit Card Verification Software
• http//www.managemore.com/intellicharge/
• Sun Java Studio Standard
• http//store.sun.com/CMTemplate/CEServlet?process
  SunStorecmdViewProduct_CPcatid104023

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Works Cited

• Survey of Old Dominion Students
• Provided for you with slides
• Parking Services/Online Processing
• http//www.odu.edu/webroot/orgs/af/ps/parkser.nsf/
  pages/home
• http//www.nacha.org/news/Stats/stats2004/3rd20Qu
  arter202004.pdf
• http//www.shu.ac.uk/schools/cms/teaching/rh1/ebiz
  /online_payment_processing_basics.htm
• HTTPS
• http//www.globalscape.com/products/ftp_servers.a
  sp?CMPKNCBC101504

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Works Cited

• Universities Parking Services pages
• http//web.jmu.edu/parking/wptermsofuse.asp
• http//www.vims.edu/sms/catalog/catalog9697/stufac
  .htmlparking
• http//parking.cnu.edu/decals.html
• http//www.gmu.edu/univserv/parking/index.html
• http//www.umw.edu/publications/adjuncthbk_gp/cgps
  _administrative_inform/parking.php
• http//www.virginia.edu/parking/citations/pay.html
  
• http//facilities.vt.edu/ot/parking.asp
• http//www.bsv.vcu.edu/vcupark/studentrates.htm
• http//www.odu.edu/webroot/orgs/af/ps/parkser.nsf/
  pages/vb_enforcement

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Works Cited

• Competitors
• http//www.geotrust.com/
• http//www.t2systems.com/
• http//www.govtech.net/magazine/story.php?id95447
  issue101997
• Resources contd
• http//www.globalscape.com/products/ftp_servers.as
  p?CMPKNC-BC101504

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Works Cited

• Interview with James Long Conducted Monday
  October 17, 2005 at approx 230 P.M.
• Old Dominion University
• Director Parking and Transportation Services
• Phone [phone], Fax [phone]
• Email jlong_at_odu.edu
• Student/Faculty/Staff Survey Survey given out
  to 187 people between Friday October 14, 2005 to
  Monday October 29,2005

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