BOSS Agent Access

1
BOSS Agent Access

• Self Guided Training Tour

February 2007
2
Welcome

• USA Mobility is committed to giving you the tools
  you
• need for online self-service. For that reason, we
  have
• developed a website that is designed with you in
  mind.
• We encourage you to explore the site at
• http//reseller.usamobility.com/
• Here youll find helpful links and important
  information
• on a variety of topics, such as Training
  Materials,
• Reference Codes necessary for Programming in BOSS
• Online and Request Forms.

3
Training Objectives

• This self guided training tour will expose you
  to the programming basics of USA Mobilitys BOSS
  Online Agent Access.
• After viewing the module you will have a better
  understanding of how to perform the following
  transactions
• Adds
• Swaps
• Disconnects (Temporary and Permanent)
• Test Pages
• Reconnects
• Modify records (adding, changing, deleting
  features)
• Phone number changes
• Viewing available inventory

4
Getting Started

• Getting started is easy, all you need is a
  computer with internet
• access, a User ID and Password, and Programming
  Reference
• Material.
• A link to BOSS Online is located at the top of
  the Home Page at http//reseller.usamobility.com/.
  
• Your LOGIN ID and Password will be provided to
  you by USA Mobility.
• Programming through BOSS Online requires various
  Codes and Acronyms that represent Coverage Areas,
  Voice Mail, Call Allowance, etc. Until you get
  familiar with the codes that you use most often,
  youll need to access the reference material that
  is available under the Customer Service Section
  of http//reseller.usamobility.com/.

5
Access BOSS Online

• From the Home Page at http//reseller.usamobility.
  com/, click the BOSS Online link located at the
  top of the page.
• Next you will be prompted to enter your specific
  Login ID and Password in the online login screen.
  After typing in your login and password
  information, Click the LOGIN button.
• Your User ID and Password will allow you access
  to your account only.

6
Map
A map will then be displayed. Click on the state
in which your account is located, which is
typically the same as your billing state.
If there are any pertinent daily messages the
Indirect Message screen will display. If there
are not any messages, you will be taken directly
to the Reseller Maintenance screen.
7
Pager Maintenance The Reseller Pager Maintenance
screen shown here is the single screen from which
you will be able to perform virtually all
self-service transactions. The Transaction Codes
for each available Transaction Type are located
at the top of the screen.
8
Inquiry Menu

• To access the Inquiry Menu, enter I (Inquiry) in
  the Transaction Code field.
• Option I allows you to access certain account
  information in VIEW and LIST mode.

9
Inquiry

• The options shown here are available through the
  Inquiry Menu.
• Depending on level of access, some options may
  not be available for your selection.
• Enter the Menu number for the type of
  information you want to view in the Options
  field.
• From this screen, enter 99 to return to the
  Reseller Maintenance Screen.
• Once a menu option has been accessed, use E to
  return to the Reseller Maintenance Screen

10
View

• To VIEW an active record enter V in the
  Transaction Type field and press Enter.
• Enter the device capcode or the pager number and
  press Enter.
• Device Details and Programming information will
  be displayed.
• HINT From the Inventory Inquiry Menu Option,
  you can select a device from the list to
  pre-populate the fields on this screen.

11
Activations

• To activate a new unit enter A in the
  Transaction Code field (your account number will
  automatically populate.)
• Tab to the Capcode field and enter the capcode
  of the device you want to activate.
• Tab to the Holder field and enter Reference
  Information of your choice for the device.
• Continue to tab to the S column at the bottom
  left of the screen and enter an X to free pool
  (auto select) a number from our available number
  bank.
• Tab over to the Telephone column and enter an
  area code or area code and prefix.

12
Activations

• Tab to the PgT (paging terminal) field and enter
  the paging terminal code for the associated
  telephone number.
• Tab to the COV (coverage) field and enter the
  appropriate coverage code.
• Tab to the VM (voice mail) field and enter the
  voice mail package code (if applicable).
• Additional features can be added in the Features
  fields.
• When complete, press Enter and Y to Save the
  record or N to edit.
• When successfully programmed, a message of
  Record Updated will be displayed in the bottom
  left corner

13
Modify

• To Modify Service Info, Phone Info, and/or
  Features, enter M in the Transaction Code
  field.
• Enter the capcode or pager number of the device
  you want to modify, and press Enter.
• Programming details for the device you entered
  will be displayed.
• In this mode, you can change Holder Name,
  Overcall Plan, Pager Number, Coverage, Voice
  Mail, and Features.
• When complete, press Enter and Y to Save the
  record or N to edit.
• When successfully programmed, a message of
  Record Updated will be displayed in the bottom
  left corner.

14
Exchanges

• To swap service from one device to another,
  select the Exchange option by entering an X in
  the Transaction Code field and press Enter.
• Enter the existing capcode or pager number on
  the left
• Enter the new capcode on the right
• When complete, press Enter and Y to Save the
  record or N to edit.
• When successfully programmed, a message of
  Record Swapped will be displayed in the bottom
  left corner.
• Note This transaction type can be used when To
  and From device are alike. When upgrading to a
  different service type or frequency, you must
  first Cancel the existing device and then
  Activate the new device.

15
Temp Disconnect

• To temporarily suspend service, enter D in the
  Transaction Type field and press Enter.
• Enter the device capcode or the pager number and
  press Enter.
• When complete, press Enter and Y to Save the
  record or N to edit.
• When successfully updated, a message of Record
  Updated will be displayed in the bottom left
  corner

16
Reconnect

• To reconnect service on a device that has been
  temporarily suspended or recently canceled, enter
  R in the Transaction Code field and press Enter.
• Enter the device capcode or the pager number and
  press Enter.
• When complete, press Enter and Y to Save the
  record or N to edit.
• When successfully programmed, a message of
  Record Reinstated will be displayed in the bottom
  left corner.

17
Cancel

• To terminate or cancel service on a device enter
  C in the Transaction Type field and press Enter.
• Enter the device capcode or the pager number and
  press Enter.
• When complete, press Enter and Y to Save the
  record or N to edit.
• When successfully cancelled, a message of Record
  Deleted will be displayed in the bottom left
  corner.

18
Test Page

• To send a test page to a device enter P in the
  Transaction Type field and press Enter.
• Enter the device capcode or the pager number and
  press Enter.
• When successfully sent, a message of Test Page
  is Complete will be displayed in the bottom left
  corner.

19
Reprogram

• As a troubleshooting measure for an active pager
  number, it may be necessary to reset the
  programming.
• To resend existing programming information to
  the paging terminal, enter S in the Transaction
  Code field and press Enter.
• Enter the device capcode or the pager number of
  the record you want to reset.
• When successfully reprogrammed, a message of
  Reprogram Successfully Sent will be displayed in
  the bottom left corner.

20
Exit

• To log off the system enter E in the Transaction
  Type field and press Enter.
• Note If there is no activity for more than 15
  minutes, your session will be automatically
  disconnected.

21
Stay Tuned
Please visit the agent access website on a
regular basis for important updates and notices,
as well as new or enhanced tools and reference
material. http//reseller.usamobility.com/
22
BOSS Agent Access

• Self Guided Training Tour

February 2007