Hawaiian Airlines

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Hawaiian Airlines

• David Osborne
• EVP-CIO

Nov 9th, 2007
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Who are Hawaiian Airlines?

• Founded
• January 30, 1929 as Inter-Island Airways, Ltd
• First scheduled flights November 11, 1929
• Fleet
• Twenty-nine aircraft
• Route SystemBase Honolulu, Oahu
• HawaiiScheduled interisland service daily to
  Lihue, Kauai Kahului, Maui Kona and Hilo,
  Hawaii
• Western U.S.Scheduled nonstop service between
  Honolulu and Los Angeles,Sacramento, San Diego,
  San Francisco, and San Jose California Las
  Vegas, Nevada Phoenix, Arizona Portland, Oregon
  and Seattle, Washington
• South PacificScheduled service to Sydney,
  Australia, Papeete, Tahiti, and Pago Pago,
  American Samoa.  
• Flights
• 145 Daily
• Employees
• 3,438
• Alliances
• American Airlines, American Eagle, Continental
  Airlines, Island Air, Northwest Airlines, US
  Airways, Virgin Atlantic Airways, Korean
  Airlines, Virgin Blue

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Who am I?

• Executive Vice President-Chief Information
  Officer
• Moved to Hawaii 2.5 years ago from New York
• 20 years in technology
• Responsible for
• All technology related deliverables at HA
• The Project Management Office
• Transformation
• Real Estate in HI
• Report to the Chief Executive Officer

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How did I get here?

• Gateway Consulting Consultant
• First realization that Technology was a career I
  was interested in following
• Immersed myself in technology classes, reading,
  doing
• Irving Trust Company Assistant Treasurer
• Realization that I could survive in a large
  organization but that I had a lot to learn
• The Bank of England Senior Systems Analyst
• Learnt a lot about the importance of structure
  and process
• Realized that I enjoyed managing people as much
  as doing
• Bankers Trust Company Vice President
• Working with smart people who challenge you makes
  you better
• Building strong relationships helps open doors
• Plural Chief Technology Officer
• Startups are invigorating
• Selling is not a dirty word
• A strong team can do anything
• Deutsche Bank Managing Director
• I can sleep better on a plane than I can in a bed
• Delivery isnt everything. Its the only thing.
• Bank of New York Managing Director

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Hawaiian Airlines - Change The Airline

• Project Management Office
• Development of HA-Project
• Education of business
• Driving change
• Transformation
• Vendor/Supplier management and Contract Review
• Outsourcing
• Reservations
• Accounting
• IT
• Simplification
• Huge focus on making www.hawaiianair.com the best
  airline web site on the planet
• Upgrading ALL our core systems (Peoplesoft,
  Maintenance, Cargo, Flight, etc.)
• Customer and Employee self-service

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Run the Airline

• Improving our infrastructure
• Network
• Telecoms
• Security
• Data center
• eMail
• Regulatory
• SOX
• Industry Requirements
• Payment Card Industry (PCI)

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Lessons Learned on the way

• Saying yes is easier than saying no but
  learning to say no the right way gets better
  results
• It is a small world so be nice
• The world revolves around relationships
• Having the right credentials gets you in the room
  
• Talk to people dont hide behind emails or
  documents
• Moving jobs frequently (even in the same company)
  when you first start is a good thing
• There are good bosses and bad bosses lifes too
  short to live with a bad boss
• Broad is good and so is deep. Broad gives you
  more options but you need to have depth somewhere
• The better you understand the business the more
  you can impact it
• No one on the business side cares about
  technology in itself. They care about what it can
  do for them
• Passion is the most important thing you can bring
  to the table

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Final words

• Dont take second best
• Be an individual
• Keep learning
• Stay passionate
• Jump on opportunities