IPI Training

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IPI Training Conference Program

• Larry J. Cohen, CAPP, The George Washington
  University
• Michael T. Klein, Albany (NY) Parking Authority
• J. David Allen, Maryland, College Park
• May, 2006

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The ABCs of Parking

• A is for
• Auditing
• ADA
• Automated Parking Structures

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The ABCs of Parking

• B is for
• Benchmarking
• Branding
• Barriers

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The ABCs of Parking

• C is for
• Customer Service
• Competition
• Construction
• Contingency Plan

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The ABCs of Parking

• D is for
• Demand
• Downsizing
• Design

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The ABCs of Parking

• E is for
• Economic Development
• Enforcement
• Environmental Compliance

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The ABCs of Parking

• F is for
• Financing
• Fiscal Responsibility
• Free Parking

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The ABCs of Parking

• G is for
• Growth Planning
• Garage Layout
• Government Legislation/ Regulations

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The ABCs of Parking

• H is for
• Human Resources
• Housekeeping
• History of Parking Industry

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The ABCs of Parking

• I is for
• Insurance
• Internet/ Innovation

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The ABCs of Parking

• J is for
• Judicial Process
• Jobs in the Industry
• Operations Manager
• Supervisor
• Cashier
• Enforcement Agent
• Traffic Control Agent

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The ABCs of Parking

• K is for
• Keep Learning
• Keys to Success

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The ABCs of Parking

• L is for
• Leadership
• Location
• Landscaping
• Lighting

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The ABCs of Parking

• M is for
• Mission Statement
• Management
• Marketing
• Media Relations

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The ABCs of Parking

• N is for
• Networking
• Numbers tell the Story
• News

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The ABCs of Parking

• O is for
• Organizational Goals
• Operational Improvements
• Outsourcing

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The ABCs of Parking

• P is for
• Price
• Place
• Product
• Promotion

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The ABCs of Parking

• Q is for
• Quick Response
• Quality Assurance

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The ABCs of Parking

• R is for
• Revenue Opportunities
• Rates
• Revenue Control Equipment
• Risk Management

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The ABCs of Parking

• S is for
• Strategic Planning
• Security/Safety/Surveillance

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The ABCs of Parking

• S is also for
• SWOT
• (strengths, weaknesses, opportunities threats)
  
• Statistical Assessment

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The ABCs of Parking

• T is for
• Transportation
• Towing
• Traffic Impact

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The ABCs of Parking

• U is for
• Unions
• User survey/ Issues

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The ABCs of Parking

• V is for
• Valet Parking
• Vehicle Impoundment
• Violations
• Validations

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The ABCs of Parking

• W is for
• Wireless Communication
• Web Page

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The ABCs of Parking

• X, Y, Z is for
• Xcited About
• Yearly Evaluations
• Zero Tolerance for theft

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The ABCs of Parking

• Glossary of Terms

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The ABCs of Parking

• Auditing - An audit is an evaluation of an
  organization, system, process, or product. It is
  performed by a competent, objective, and unbiased
  person or persons, known as auditors. The purpose
  is to verify that the subject of the audit was
  completed or operates according to approved and
  accepted standards, statutes, regulations, or
  practices. It also evaluates controls to
  determine if conformance will continue. Auditing
  is a part of some quality control certifications
  such as ISO 9000.
• The Americans with Disabilities Act of 1990 (ADA)
  is the short title of United States Public Law
  101-336, 104 Stat. 327 (July 26, 1990), codified
  at 42 U.S.C.  12101 et seq., signed into law on
  July 26, 1990 by President George H. W. Bush. The
  ADA is a wide-ranging civil rights law that
  prohibits discrimination based on disability. It
  affords similar protections against
  discrimination to Americans with disabilities as
  the Civil Rights Act of 1964, which made
  discrimination based on race, religion, sex,
  national origin, and other characteristics
  illegal. Disability is defined "a physical or
  mental impairment that substantially limits a
  major life activity." The determination of
  whether a particular condition is a disability is
  made on a case by case basis. Certain specific
  conditions are excluded as disabilities, such as
  current substance abusers and transsexuality.
• Benchmarking (also "best practice benchmarking"
  or "process benchmarking") is a process used in
  management and particularly strategic management,
  in which organizations evaluate various aspects
  of their processes in relation to best practice,
  usually within their own sector. This then allows
  organizations to develop plans on how to adopt
  such best practice, usually with the aim of
  increasing some aspect of performance.
  Benchmarking may be a one-off event, but is often
  treated as a continuous process in which
  organizations continually seek to challenge their
  practices.
• In marketing, a brand is the symbolic embodiment
  of all the information connected with a company,
  product or service. A brand typically includes a
  name, logo, and other visual elements such as
  images, fonts, color schemes, or symbols. It also
  encompasses the set of expectations associated
  with a product or service which typically arise
  in the minds of people. Such people include
  employees of the brand owner, people involved
  with distribution, sale or supply of the product
  or service, and ultimately consumers. In other
  contexts the term "brand" may be used where the
  legal term trademark is more appropriate.

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The ABCs of Parking

• Customer service is the provision of labor and
  other resources, for the purpose of increasing
  the value that buyers receive from their
  purchases and from the processes leading up to
  the purchase. With the rising dominance of the
  service sector in the global economy, customer
  service has grown in importance, as its impact on
  individuals, households, firms, and societies has
  become widespread
• Competition is the act of striving against
  another force for the purpose of achieving
  dominance or attaining a reward or goal, or out
  of a biological imperative such as survival.
  Competition is a term widely used in several
  fields, including biochemistry, ecology,
  economics, business, politics, and sports.
• Construction is the building or assembly of any
  infrastructure. Although this may be thought of
  as a single activity, in fact construction is a
  feat of multitasking. Normally the job is managed
  by the construction manager, supervised by the
  project manager, design engineer or project
  architect. Those involved with the design and
  execution of the infrastructure in question must
  consider the environmental impact of the job, the
  successful scheduling, budgeting, site safety,
  inconvenience to the public caused by
  construction delays, preparing tender documents,
  etc.
• Contingency Plan A plan used by businesses, if
  an emergency occurs.
• Demand is that quantity of a good that consumers
  are not only willing to purchase but also have
  the capacity to buy at the given price. For
  example, a consumer may be willing to purchase 2
  lb of potatoes if the price is 0.75 per lb.
  However, the same consumer may be willing to
  purchase only 1 lb if the price is 1.00 per lb.
  A demand schedule can be constructed that shows
  the quantity demanded at each given price. It can
  be represented on a graph as a line or curve by
  killing the quantity demanded at each price. It
  can also be described mathematically by a demand
  equation. The main determinants of the quantity
  one is willing to purchase will typically be the
  price of the good, one's level of income,
  personal tastes, the price of substitute goods,
  and the price of complementary goods.

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The ABCs of Parking

• Downsizing or a layoff is the termination of an
  employee or (more commonly) a group of employees
  for business reasons, such as the decision that
  certain positions are no longer necessary.
  Originally the term "layoff" referred
  specifically to a temporary interruption in work,
  as when factory work cyclically falls off.
  However, the term has long been applied also to
  the permanent elimination of positions as a
  cost-cutting measure (or for other reasons.)
• Design - a design engineer job is to produce a
  detailed design from a conceptual design, thereby
  bringing the real from the abstract on a
  day-to-day basis.
• Economic development is the development of
  economic wealth of countries or regions for the
  well-being of their inhabitants. The study of
  economic development is known as development
  economics.
• Economic development is a sustainable increase in
  living standards that implies increased per
  capita income, better education and health as
  well as environmental protection.
• Finance - individuals, businesses and
  organizations raise, allocate and use monetary
  resources over time, taking into account the
  risks entailed in their projects.
• Government Regulation - a legal restriction
  promulgated by government administrative agencies
  through rulemaking supported by a threat of
  sanction or a fine. This administrative law or
  regulatory law is in contrast to statutory or
  case law.
• Human Resources - Refers to the individuals
  within the firm, and to the portion of the firm's
  organization that deals with hiring, firing,
  training, and other personnel issues. This
  article will address both definitions.

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The ABCs of Parking

• Leadership - the capacity or ability to lead, a
  person in a position or office associated with
  expertise, skill, or experience, such as a team
  leader, a ship's captain, a chief engineer, or a
  parent.
• Mission Statement a summary of an organizations
  purpose and goals.
• Management a process used by management
  involving people and other resources to meet
  department goals.
• Marketing - is "the process of planning and
  executing the pricing, promotion, and
  distribution of goods, ideas, and services to
  create exchanges that satisfy individual and
  organizational goals."
• Networking - consists of exchanging information
  and establishing personal connections. People
  network in many different settings on the
  telephone, in hallways, in company lunchrooms, at
  professional conferences, at trade shows, company
  meetings, classrooms, lounges, hallways,
  elevators, airplanes, trains, busses, hotel
  lobbies and waiting rooms. A business network can
  be defined as a group of people that have some
  kind of commercial relationship. It could be a
  boss-employee, buyer-supplier, colleague-colleague
  , etc.
• Organizational Goals - Strategic planning
  consists of the process of developing strategies
  to reach a defined objective. As we label a piece
  of planning "strategic" we expect it to operate
  on the grand scale and to take in "the big
  picture" (in contradistinction to "tactical"
  planning, which by definition has to focus more
  on the tactics of individual detailed
  activities). "Long range" planning typically
  projects current activities and programs into a
  revised view of the external world, thereby
  describing results that will most likely occur
  (whether the planner wants them or not!)
  "Strategic" planning tries to "create" more
  desirable future results by (a) influencing the
  outside world or (b) adapting current programs
  and actions so as to have more favorable outcomes
  in the external environment.

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The ABCs of Parking

• Outsourcing - (or contracting out) is often
  defined as the delegation of non-core operations
  or jobs from internal production within a
  business to an external entity (such as a
  subcontractor) that specializes in that
  operation. Outsourcing is a business decision
  that is often made to lower costs or focus on
  competencies.
• Price - In economics and business, the price is
  the assigned numerical monetary value of a good,
  service or asset. The concept of price is
  central to microeconomics where it is one of the
  most important variables in resource allocation
  theory (also called price theory).
• Quality Assurance - covers all activities from
  design, development, production, installation,
  servicing and documentation. It introduced the
  sayings "fit for purpose" and "do it right the
  first time". It includes the regulation of the
  quality of raw materials, assemblies, products
  and components services related to production
  and management, production, and inspection
  processes. One of the most widely used paradigms
  for QA management is the PDCA (Plan-Do-Check-Act)
  approach, also known as the Shewhart cycle. The
  main goal of QA is to ensure that the product
  fulfills or exceeds customer expectations.
• Risk management - is the process of measuring,
  or assessing risk and then developing strategies
  to manage the risk. In general, the strategies
  employed include transferring the risk to another
  party, avoiding the risk, reducing the negative
  effect of the risk, and accepting some or all of
  the consequences of a particular risk.
• Strategic Planning - consists of the process of
  developing strategies to reach a defined
  objective. As we label a piece of planning
  "strategic" we expect it to operate on the grand
  scale and to take in "the big picture" (in
  contradistinction to "tactical" planning, which
  by definition has to focus more on the tactics of
  individual detailed activities).

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The ABCs of Parking

• Unions - is a continuous association of
  wage-earners for the purpose of maintaining or
  improving the conditions of their employment"
• Valet is a service offered by some restaurants,
  stores, and other businesses. In contrast to
  "self-parking", where customers find parking on
  their own, customers' vehicles are parked for
  them by a person called a valet. This service
  either requires a fee to be paid by the customer
  or is offered free of charge by the
  establishment.
• Wireless communication - The term refers to
  communication without cables or cords, chiefly
  using radio frequency and infrared waves. Common
  uses include the various communications defined
  by the IrDA and the wireless networking of
  computers.
• Zero tolerance is a term used to describe a
  non-discretionary enforcement policy for the
  criminal law or informal rules. Under a system of
  zero tolerance, persons in positions of authority
  who might otherwise exercise their discretion
  in making subjective judgments regarding the
  severity of a given offense are instead
  compelled to act in particular ways and, where
  relevant, to impose a pre-determined punishment
  regardless of individual culpability.
• Glossary Definitions are from www.Wikipedia.org