Investing in Regulation and Beyond

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Investing inRegulation and Beyond

• Whats in it for Us?

EMSG Conference RAF Bentley Priory 18 October 2006
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ACCOUNTABILITY IN A RAPIDLY CHANGING
ENVIRONMENT Bernard Newton TUI Group Technical
Director (Retired)  
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Quick Survey

• How many of you are, or have been maintenance
  engineers for at least five years?
• How many of you have made mistakes?

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Investment Drivers

• Legislation
• Delays Diversions
• Preventing serious Incidents or Accidents
• Opportunity to improve reliability and lower
  overall cost

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• Are we making progress and how is progress
  measured?
• If progress is being made, is it consistent
  across the UK?
• From a management perspective are Human Factors
  considered to be optional?

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• The first six months of 2004 were among the
  safest ever for airlines.
• As pilot related accidents are reduced through
  technology and training then maintenance related
  incidents and accidents will start to climb the
  ladder of cause related headings.
• Doing nothing is not an option, we know where the
  challenges lie.

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Old Technology versus New
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Automation

• Does it harm pilot skills?
• Can we draw parallels within Engineering
  Maintenance?

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Ageing Aircraft and Continued Airworthiness

• Issues around ageing aircraft were relatively
  quickly understood by industry with
  recommendations to ensure continued airworthiness
  of older aircraft

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Human Factors

• Driven by incidents and accidents
• Slow industry response
• Very complex
• New found knowledge
• Keep Human Factors practical
• Quote an ounce of effort is worth a ton of
  theory

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Areas of Risk for Attention

• Job cards/stage sheets
• Shift manning and control
• Quality assurance out of hours
• Tool control
• Airport environment and byelaws

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Learning from Mistakes

• Through the use of modern software, safety
  management systems and risk assessments we can
  pinpoint where we should focus our effort
• Retaining legal responsibilities while creating
  openness and honesty through a threat-free
  environment.

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Industry is Changing

• Managers under more pressure than ever before
• Sacred cows are dead
• Airline business models are being re-invented
• Huge uncertainty
• Maintenance often treated as a necessary evil
  rather than an investment
• Maintenance is no longer attractive to the
  younger population looking for a career

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Summary

• Reached a plateau
• Advertise the benefits of getting it right first
  time
• Move the issues higher up in the priorities of
  our management teams
• Promote openness and honesty as a way of life
• Key to progress is through education and training
• Airworthiness is a team effort

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Summary (cont.)

• Consider a sponsored study into maintenance
  practices
• A more disciplined approach in the way we go
  about our work
• Health warning technology can bite!
• Safety management systems and risk assessments
  should be used to pinpoint our efforts
• Airworthiness is a team effort
• Re-energising and revitalising the whole process
  has to be top down driven by our management teams

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Thank You Bernard Newton TUI Group Technical
Director (Retired)