HTM302 Final Exam

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HTM302 Final Exam
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HTM302 Final Exam

• HTM 302 Final Exam
• You have been hired by a consulting firm to
  assist in improving the operations of CSUSMs
  Business Program. Please read each of the
  situations below and answer the questions that
  follow.
• The cost to the school of registering a student
  via conventional paper-means is 100 per student.
  A new online registration system proposed by the
  students of HTM302 would have a fixed cost of
  90,000 per year for hardware, software, etc. and
  a per-student cost of 10.
• 1. In the first year, the school should adopt the
  new registration system if they expect to
  register
• a. more than 100 students
• b. more than 500 students
• c. more than 1000 students
• d. more than 10,000 students
• A smart, but sympathetic, HTM302 student points
  out that the old paper-based system requires 10
  hours of student time to complete, whereas the
  new online system requires only one hour.
• 2. If the students time is worth 10-per-hour,
  and students time costs are added to each of the
  respective processes, what is the new breakeven
  point for moving to the new system?
• a. more than 100 students
• b. more than 500 students
• c. more than 1000 students
• d. more than 10,000 studentsConcerns about the
  general economic climate affect the number of New
  registrations and Drop-outs, as displayed in
  Table 1 below. For example, there is a 30
  chance that the economy will be Poor resulting in
  500 Drop-outs, etc.
• Table 1
• StudentsState of EconomyPoor (.30)Mod. (.50)Good
  (.20)New1,0002,0003,000Drop-outs500300100
• The new registration system runs consists of 3
  steps, each of which must be completed before
  starting the next (described and also shown
  schematically below)- first, a server for the
  student to login that server has a reliability
  of 0.99- second, a server to select course, also
  with a reliability of 0.99- third, a server to
  verify your course registration and units, with a
  reliability of 0.900.990.990.90
• 3. Which of the following are true about the
  reliability of the online registration system?

• 13. The delay of any _____ activities would delay
  the registrations completion by an equal or
  greater amount of time
• a. slack
• b. critical path
• c. non-critical path
• d. surplus
• 14. The administrator overseeing the registration
  process could improve the overall Service Level
  to students by spending more money on
• a. speeding up slack items
• b. delaying slack items
• c. removing non-critical path items
• d. speeding up critical path items
• 15. The school has chosen to implement TQM in
  serving the needs of students during registration
  for the diagram at the left. A proper
  implementation of TQM would involve
• a. the deans office
• b. the department advisor
• c. the IT department
• d. all of the above
• e. none of the above
• 16. Which of the following are possible costs of
  poor quality in registering for classes?
• a. student complaints
• b. advisor complaints

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After you complete the exam, please return your
hardcopies to me. Students without a PRS please
ensure you have your name on the exam.
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Series reliability Rs
R1R2RnParallel reliabilityRp 1-?(1-Ri)
EV(x) ?p(xi)xiwhere xi outcome i andp(xi)
probability of outcome i
Co - cost of placing an order Cc - carrying
cost/unit time D demand/unit time Q - order
quantity