Library Interest Based Problem Solving Design

1
Library Interest Based Problem Solving Design

• Best Practices Steering Committee
• June 11, 2008
• Library JDC IBPS Task Force

2
The Library JDCAccomplishments

• Focus on Labor / Management Process Improvement
  Projects
• Paid Time-Off Policy
• Shelf-Ready Books Impact Analysis
• Culture of Assessment reducing discharge errors
  using assessment analysis
• Successful projects employing IBPS that have
  positively impacted library policy, services and
  culture.
• More projects underway Diversity, West Campus

3
The Library JDCBumps in the Road

• Events, including those of fall 2007, undermined
  the foundation of trust that was being built
  however, work on process improvement projects
  continued
• Events highlighted a clear need to implement IBPS
  processes that will work to resolve conflict at
  all levels

4
IBPS Working Group

• Liz Johnson, ILL/Document Delivery, Co-Chair
• Karen Reardon Kupiec, WWDCS, Co-Chair
• Bernadette Cioffi, LHR
• Anthony Ferraiolo, Shipping
• Maureen Malone Jones, ILL/Document Delivery
• Duane Mellor, Local 34
• Amelia Prostano, Beinecke
• Diane Turner, LHR
• Mike Gaffney Facilitator / Trainer

5
Whats the goal of IBPS in the Library?

• Strengthen relationships
• Resolve problems
• Build desirable skills in all staff
• Improve communication and understanding of
  interests and decrease grievances
• Build a better working environment
• Library Values integrity, respect, excellence,
  creativity and flexibility, open communication

6
Pilot Project FY 08-09

• Pilot is to undertake an initial period of
  research and assessment
• Already acceptance of this approach to conflict
  resolution for the Library
• Analysis and design of various structural
  components the Pilot

7
Pilot Project FY 08-09

• Departments self-select or are asked to
  participate
• All staff in participating departments receive
  training
• Assessment active on-going part of pilot
  metrics to be determined
• Determination at end of pilot on best processes
  for Library-wide use

8
Library IBPS - What does it do? Not do?

• Provides a framework and tool set to be used
  during conversations that will/should happen
  anyway due to gripes or grievances
• Some will say I do this already didnt know
  it was IBPS.
• Library IBPS is not a big new bureaucracy - new
  structures and processes at a minimum by design
  as competency grows -gt formal processes decrease

9
Librarys IBPS ProcessIndividual Disputes

• 1. Informal attempt to resolve issues among staff
  who have been trained in IBPS
• 2. Formal attempt to resolve with wider
  participation, facilitation and paper trail for
  participants
• 3. Peer Review Panel

10
Librarys IBPS ProcessSystemic Disputes

• 1. Request to Library JDC
• 2. Task force of JDC members addresses issue
• 3. Best Practices Review Panel if appropriate
  (University BP Policy Board)

11
Library IBPS - What does it do? Not do?

• IBPS does not take away a managers right to
  discipline an employee but provides a mechanism
  for discussion so the number of grievances
  declines as the result of an understanding of
  interests nor does it take away an employees
  right to grieve.
• Intended to be used by all staff peer-to-peer,
  departmental issues, etc

12
Conversations with Management getting buy-in

• Presentation to Library Management Council
  (department heads and AULs) well received.
• Overview at Supervisory Discussion Group for
  non-LMC managers
• One-on-One discussions to encourage participation
  and douse concerns
• Tie-in to Diversity Training it all requires
  conversation

13
Conversations with Staff getting buy-in

• Union members meeting with Communications Group
• One-on-one conversations to douse fears/concerns
• Visits to department meetings of participating
  departments (TBD) by IBPS Task Force membership

14
Discussion

• Questions, concerns, suggestions, etc