Chris Tarry

1
Session 1
Economic Market Overview What Impact will the
Global Economic Crisis Have on Corporate Travel?

• Chris Tarry
• Economist Aviation Industry Research Advisory
  (CTAIRA)

2
Session 3
Procurement Strategies and CommunicationsThree
Corporate Case Studies

• Ben Varey
• Vice President, Credit Suisse EMEA

3
Credit Suisse Corporate Housing Programme

• Ben Varey

4
Credit Suisse

• Credit Suisse employs 48,500 people in over 50
  countries
• Key Business Areas
• Private Banking
• Investment Banking
• Asset Management

5
Credit SuisseGlobal Travel Department

• Global Team operating in the following Regions
• EMEA, Switzerland, Americas and APAC
• Key areas of responsibility
• EMEA Travel Manager
• Global Hotel Manager
• Corporate Housing Services

6
Credit Suisse Corporate Housing Requirements

• gt 45,000 annual room nights (London / New York)
• Multiple business areas and users
• Expatriates
• Short-term Assignments
• Long-term Assignments
• Relocations
• Hotel Alternatives

7
Corporate Housing Programme in 2005

• Multiple suppliers
• CS owned leases
• Policy, Procedures and Controls
• No rate integrity
• Billing challenges

8
Corporate Housing Programme Today

• RFP Process
• Consolidation to single preferred supplier
• Elimination of CS owned leases
• Focus on key markets New York, London
• Long-term contract / partnership

9
Travel Policy Changes

• Mandate use of preferred supplier
• Corporate Housing mandated for all stays of 5
  nights or more (London and New York)

10
Processes

• High adoption of online processes
• Online Travel Booking Adoption
• UK gt 60
• US gt 70
• CH gt 35
• Web based ordering and processing (not through
  TMC)
• Response time SLA
• Billing automation and integration

11
The challenges

• Communication
• Multiple stakeholders
• Billing and accounting
• Expectation management

12
The Benefits

• Average room rate 38 lower than Hotels
• Compliance to Policy gt 95
• Costs are all inclusive (no hidden extras)
• Additional expense line savings
• FB, Laundry, Internet access
• Pricing integrity (no up-selling)
• Price consistency (no seasonality)

13
The Benefits (cont)

• Families and Graduate Programmes
• Alignment of billing/payment process
• Greater cost transparency
• Uniformity of product
• Long-term contract / partnership
• No minimum lease or leasehold issues