Liverpool City Council Procurement of Quality Home Care Services

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Liverpool City CouncilProcurement of Quality
Home Care Services

• 26th Oct 2006

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Agenda

• Welcome Introduction - Eleanor Brazil Director
  Health Social Care
• Quality Home Care Services
• Current Future Demand for home care
• Financial information Cost Volume Contracts
• Procurement Process
• Questions

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Introduction Eleanor Brazil Director Health
Social Care

• Time to Care

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Quality Home Care
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Quality Home Care

• Authorities to work in partnership with providers
  to help
• Sustain Improve workforce planning/recruitment/r
  etention
• Meeting National Minimum Standards
• Increase Customer satisfaction
• Quality care in line with user needs
• Gender
• Age
• Religious Cultural sensitivity
• Increasing incidence of confusional states
  older people with mental health issues
• Value For Money

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Meeting customer expectations

• White Paper - Our health , Our Care Our Say (Jan
  2006)
• Time to Care (Commission Social Care Inspection
  Oct 2006)
• LCC Home Care Survey (2005/6)
• Liverpool City Council Survey information
• Mailed questionnaire - 1378 service users
• 59 response rate
• 28 responses from internal provision
• 65 responses from external provision
• Valuable information used to shape service
  provision

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What service users want

• To have well trained competent carers
• To have care at a time that best suits them
• To have care that is not late or missed without
  explanation
• To be informed of any changes to carer or care
  plan in advance
• E.g., Informed in advance of carer holidays, who
  will be replacing them
• Replacement carers to be fully aware of care plan
  needs
• To have care that doesnt feel rushed
• To feel safe in their home
• To be advised of any new initiatives that will
  help increase independence and choice, e.g.
  direct payments
• Want to know how they can make a comment or
  complaint

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CURRENT DEMAND

• INDEPENDENT DOMICILIARY CARE

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Current Demand Of agency hours per week
Across 30 Political Wards
22,000 hours a week
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ESTIMATED CURRENT PURCHASING Of agency hours per
week Across 30 Political Wards
Fazak.
Club mre
Everton
Old Sw
Kens
Belle V
Woo
St M
Allerton
Speke Garston
25,225 hours a week
TOP TEN MOST DEMAND
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Fazak
Club M
Everton
Old Sw
Kens
Belle V
Woolton
St M
Allerton
Speke Garston
TOP TEN MOST DEMAND
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Fazak
Club M
Everton
Old Sw
Kens
Belle V
Woolton
St M
Allerton
Speke Garston
TOP TEN MOST DEMAND
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Current Demand 22,000 hours a week
North
NORTH 4,000
Atlantic
ATLANTIC 3,000
East
EAST 5,000
Central
CENTRAL 5,000
SOUTH 5,000
South
CURRENT PROVIDER AREAS
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Current Demand 22,000 hours a week
North
CITY AREA 5,000
NORTH AREA 5,000
East
City
EAST AREA 4,000
CENTRAL AREA 3,000
Central
SOUTH AREA 5,000
PROPOSED CITY COUNCIL NEIGHOURHOODS
South
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FUTURE DEMAND

• Likely that demand will show a small but steady
  growth over the next 5 to 10 years.
• These figures are projections based on existing
  home care profiles and Government population
  projections.

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65 Men and Women
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75 Men and Women
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85 Men and Women
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Fazak
Club m
Everton
Old Sw
Kens
Belle V
Wool
St M
Allertn
Speke/ Garston
CURRENT TOP TEN MOST DEMAND
Dementia
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Population 18 64Prospective Workforce
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OTHER FACTORS

• Growth in
• Direct Payments
• Individualised Budgets
• In Control
• Review of City Council in house provision

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Cost Volume ContractsFinancial Information
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Cost and Volume Contract

• Linked to actual activity levels
• Maximum activity is agreed
• Minimum activity is guaranteed
• Hourly rates will be agreed as part of tendering
  process

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Procurement Process
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• PROCUREMENT PROCESS
• Procurement process to follow the requirements
  and timetable of the EU Restricted Procedure and
  City Council Standing Orders.
• This ensures a robust, competitive and auditable
  process which allows maximum opportunity for
  suppliers to participate and that best practice
  is followed.
• Enables the City Council to obtain best value for
  the resources used to provide domiciliary care.
• Contract notice placed in Liverpool Echo,
  Guardian and City Council Procurement web site.
• Expressions of interest invited from
  organisations wishing to be involved.
• All respondents sent a Pre Qualification
  Questionnaire (PQQ) to be returned by
• 8th November 2006.
• The returned PQQs will be evaluated to determine
  which organisations will receive the full tender
  document. Bidders will be notified by 30th
  November 2006.

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• EVALUATION AND AWARD PROCESS
• PQQ
• The information submitted will be evaluated on
  the following, weighted criteria
• General Information 15
• Financial Standing 35
• Technical Capability References 50
• Short listed organisations will receive the
  tender document.
• Those which are not will be given a full
  opportunity for feedback on the reasons for their
  exclusion.

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• TENDER
• The full tender document will be issued to the
  short listed companies on 1st December 2006 with
  a final date for return of 19th January 2007.
• The tenders submitted will be evaluated to
  determine the most economically advantageous
  offers based on the following, weighted
  criteria
• Cost
• Proposed Operating Plan
• Quality Assurance and compatibility with the City
  Councils best value policies
  
  
• The cost will be 50 of the weighting and the 2
  quality criteria will jointly make up the other
  50.
• The results of the tender evaluation will be
  communicated to bidders by 3rd March 2007.
• Feedback will be offered to those bidders not
  awarded contracts.

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Thank you for your time Questions ?