FECA: Moving Forward

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FECA Moving Forward

• An Overview of Coming Initiatives in FY2008

2
FECA Program Performance in FY2007

• SHARE Goals
• GPRA Goals
• FECA Program Performance Statistics

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GPRA Goals

• LPD (All-government, USPS)
• Periodic Roll Review Savings
• Medical Cost Containment
• Communications
• Increase EDI
• Improve Telephone Response Time
• Improve First Call Resolution
• Maintain Quality Responses

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Lost Production Days

• LPD All-Govt (less USPS) - Met
• Goal 49 Results 46.3
• LPD USPS Not Met
• Goal 129.8 Results 135.2

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Program Savings Goals

• Periodic Roll Review Savings - Met
• Goal 8 million Results 17.1 million
• Medical Cost Management - Met
• Goal 8.5 Results 7.2

6
Communications Performance

• Expand EDI\Claims Access - Not Met
• Average Call Wait Time Met
• Average Response Time Met
• Maintain Call Quality Met
• Improve Same Day Response - Met

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FECA Program StatisticsCases Created
FY2006-FY2007
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FECA Program Statistics

• Traumatic Case Processing
• National Average 97.5 - FY07 Standard 90
• Extended Case Processing
• National Average 83.3 - FY07 Standard 75
• Periodic Roll Management Resolutions
• Goal 2342 Results 3678 Dev.
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• QCM
• Goal 156 Results 148

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QCM LPD Trends QCM Lost Production Days Within
first year of FECA Wage-Loss compensation
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Goals and Strategies for FY2008

• Expand Access to and Sharing of Information
• Ensure System and Data Integrity
• Explore Process Improvements
• Improve Customer Service
• Enhance Program Training Support

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I. (a) Expand Access to Information

• Goal To Increase Claimant Access to case
  information by 40 in FY2008.
• Create secure link to Claimant Query System (CQS)
  through personnel platforms such as National
  Finance Center (NFC), Employee Express and other
  agencies applications.

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CQS Features

• Provides the user with specific compensation
  payment information (compensation payment
  history).
• Provides the user with the status of CA7 forms
  received in the district office.
• Bill Inquiry link redirects the user to the ACS
  Web Bill Processing Portal.

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Agency Query System

• Expand reporting capability of AQS through such
  improvements as

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If a claimant has received compensation, the
payments will be listed at this screen. The
enhanced AQS will allow users to click on a
particular payment to view a copy of the actual
payment setup sheetas demonstrated in the next
slide.
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New AQS Fiscal Data Features

• Ability to see at-a-glance
• Detailed compensation data
• Weekly Pay Rate
• Effective Pay Rate Date
• Intermittent Periods Paid
• Work/Calendar Days
• Detailed Health Benefit data
• Detailed Life Insurance data

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Physician On-Line Look-UpPOLL-Up

• New feature accessible through the ACS portal
  (http//owcp.dol.acs-inc.com) will allow
  claimants to identify ACS-registered physicians
  by location and specialty.

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I. (b) Expand Information Sharing with the
Agencies

• Goal To expand EDI capability with agencies by
  4 in FY2008 through
• increased EDI CA1 and CA2 filings
• expansion of EDI to CA7 filings
• exploration and deployment of XML technology.

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Why is DFEC looking into XML?

• XML is a text-based markup language that is fast
  becoming the standard for data interchange on the
  Web. Since XML is not a binary format, files can
  be created and edited with anything from a
  standard text editor to a visual development
  environment. Having XML on the front end of a
  database makes it possible to efficiently store
  large amounts of XML data as well. So XML
  provides scalability for anything from small
  configuration files to a company-wide data
  repository.

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Results for Agencies Using EDI to submit CA-1s
(Averages for CA-1s received within 14 days)
Includes Justice, GSA, DVA, NASA, DOT, Education,
Labor, All DOD, Treasury, Interior, SSA, TVA,
Energy, TSA, Smithsonian
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CA7 Timeliness Performance FY2003 to Present
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A Word on SHARE

• The FECA Program is making a concerted effort to
  drive improved SHARE performance in injury
  reporting timeliness and LPD to the District
  Level.
• That means even though agencies may be making
  their departmental SHARE goals, we will be
  reaching out to your local agency offices where
  CA1, CA2 and CA7 filing performance should be
  stronger.

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Improved ICS Training

• To support goals for improved performance DFEC is
  developing new training modules in key FECA
  processes.
• We are also exploring newer training delivery
  mechanisms to expand information dissemination.

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Advantages of Improved ICS Training

• Learners can access essential content at a time
  and place to suit their needs.
• Learners can revisit content for reinforcement.
• Online resources can support different learning
  styles and provide self-paced learning.

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II. Ensuring System and Data Integrity

• Increasing demand on all programs to institute
  Privacy Act and personal information protection
  strategies for sensitive data and systems.
• Increasing scrutiny of benefits payments.
• Increasing requirements for system controls in IT
  operations and development.

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Benefits and Consequences

• Improved Confidence in PII management.
• Reduced Erroneous payments.
• Improved Control over Processes.
• Redirection of Limited Resources away from key
  operations.
• Increased administrative\compliance burdens on
  all parties.
• Constraints on customer service.

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III. Exploring Process Improvements

• COP-Nurse Intervention Re-invented
• Vocational Rehabilitation

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Wrap-Up

• Thank you for your support and cooperation.