Knowledge

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Knowledge is power
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Did you notice the O.J. verdict --- liars lose
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Conform your process to the patient, not the
patient to your needs.
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Why am I doing this What if ...
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Too busy? Too many patients? Too smart? Too
important? Too rich? GET SUED !
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Get advice Get consultation Before you get in
trouble
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When the family worries and calls let the
secretary answer questions. Save a minute - risk
a suit
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Why don't malpractice lawsuits prevent further
malpractice lawsuits
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How to lose
Delay "prompt" record releases Alter
records Poor medical-legal evaluation
Improper discovery Rely on friends
Refuse to settle if negligent
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Mediocre or routine or thoughtless care is
unacceptable and malpractice when rendered by a
professional who is a member of a special
profession.
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It is understood that not every error by a
physician or other member of the
team automatically is malpractice.
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Damage control is good business and should be
taken seriously. Bad quality is
expensive. Fixing mistakes means repeat work and
costs time and money.
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Your patient has a right to expect quality care
and extra time when she is severely ill,
worried, or having a problem which needs your
undivided attention
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If there are four possible ways in which a
procedure can go wrong, a fifth way, unprepared
for, will promptly develop.
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AVOID MEDICAL MALPRACTICE Damage Control System 8
1997 Our thought patterns determine our behavior.
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THINK QUALITY CARE All the time
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Are you committed to excellence To do the best
you can. Take your time. Think about the
problem. Study if needed.
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Can patients trust you? Will you do the right
thing? You know what it is. Do it.
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A hospital is not a Holiday Inn. If you don't
believe me, check the rates. Are you surprised ?
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Every doctor owes more to medicine than just
using it to make a living.
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Do you "care" about the patient ? Treat your
patients as you would like to be treated.
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Never stop learning Enjoy something
everyday Always question authority
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Nothing is as easy as it looks.
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Everything takes longer than you think.
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Anything that can go wrong will go wrong.
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If anything simply cannot go wrong, it will
anyway.
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Whenever you set out to do something, something
else must be done first.
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Web site http//www.DrRein.com
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E mail to DrRein_at_USCourt.com
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The standard is quality The standard is
consideration Standard means safe care is
important
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Prevent medical malpractice using the Damage
Control with Zero Defects method
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It is said regarding damage control and quality
improvement "You do not have to do
this. Survival is not compulsory."
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Consider subliminal communication C The tone and
messages you send at crisis time
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Patients are entitled to high quality. Diagnosis
and treatments should meet their individual
requirements.
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ABANDONMENT causes fear and anger. It is - not
being there when you are needed most. Needed is
defined by the patient, not by medical standards.
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Quality service requires that you meet the
needs, answer questions, stay longer, explain
more, hear and listen, empathize -- don't
lecture. Do these often.
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Was the right thing done at the right time in the
right way, by the right person, under the right
circumstances, and did it get the expected
results?
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It may not be as easy as it was the last time.
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Would you practice the learning curve on yourself?
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Right as distinguished from wrong by your common
sense, and by patient needs at the time. Were
expectations unfulfilled?
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EVERY complication is MAJOR to the patient. The
big difference between major and minor
surgery depends on who has the knife.
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Used your judgment, did you? Good judgment
requires all these. Knowledge and its proper
application. Think for yourself. Question
authority. Keep learning. Trust and listen to the
patient.
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If there is a possibility of things going
wrong, the one that will cause damage will be
the one to go wrong. If there is a bad time for
something to go wrong, it will happen then.