UNIGLOBE NOZULU TRAVEL

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UNIGLOBE NOZULU TRAVEL
PRESENTER DR. MANKOLO MFUSI MANAGING DIRECTOR
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TO BE OR NOT TO BE THAT IS THE QUESTION

• On my first day at University, we took a tour of
  the library and the law section was the biggest
  I chose education because it had fewer shelves.
• I was also inspired to be a teacher by one of my
  neighbors who bought a new van and build a house
  in one year.

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TO BE OR NOT TO BE THAT IS THE QUESTION

• My parents have studied up to grade 10 and they
  loved education they inspired and pushed us
  daily but they had no career guidance.
• At home we had a small farm whereby we sold
  vegetables and chickens to supplement my fathers
  income.

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TO BE OR NOT TO BE THAT IS THE QUESTION

• I finished my BA degree and taught at as a high
  school teacher for 2 years, then left to further
  my studies.
• In 5 years, I did my Honours, Masters and Phd
  and landed a job at the University of Pretoria as
  a lecturer.

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CHANGE OF PLAN

• The seeds of owning a business had been planted
  from my upbringing.
• I married a man who had sold sweets at primary
  school, perfumes at University and worked at Jet,
  Edgars you name it.
• I left the teaching profession after 6 years of
  being a lecturer and opened my own business full
  time.

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CHANGE OF PLAN MY DEPARTURE

• Teaching profession does not pay much.
• University of Pretoria is a previously white
  institution traces of apartheid constantly
  have to make your voice heard.
• Grew up in a business-inspired family and married
  a self-made entrepreneur

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PERSONAL CHALLENGES OF THE NEW PROFESSION

• I left teaching and went to the travel and
  tourism field I had traveled the world as a
  lecturer, but could not figure out how to run a
  travel agency myself.
• I studied hard once again read all manuals,
  attended all types of training franchises give
  a lot of training to assist new start-ups.

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PROFESSIONAL CHALLENGES

• It is difficult to get into a working mood when
  you do not have a boss one can waste a lot of
  time.
• As person you need to be fully-disciplined and
  review what you have done every day.
• I work as a sales representative I do
  presentations which requires a lot of preparation
  and extensive product knowledge.

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PROFESSIONAL CHALLENGES

• Selling a service vs selling a product people
  have to believe in you image and product
  knowledge are key determinants for your success
• Travel is a white-dominated industry whites
  still dominate decisions in most companies
• Travel is an expensive industry I IATA license
  costs R150 000.00

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OWN BUSINESS OR FRANCHISE

• The first business was a learning curve opening
  an unknown brand with no training and experience
  is as good as it lasts.
• A franchise is a well-developed business with
  training, standards, advertising and constant
  supervision from franchisor

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A FRANCHISE -ADVANTAGES

• It is a well-known brand, with an established
  name, numerous branches and targeted marketing
• Has set standards of trading
• Established training programme for new start-ups
• Continuous monitoring, assistance and advice

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FRANCHISE - DISADVANTAGES

• Expensive to buy
• Payment of royalties
• Structured methods of advertising e.g. a
  corporate magazine vs a billboard
• Set standards for location, type of business e.g.
  open in a mall vs in an office park

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WORD OF ADVICE

• Make promises which you can keep
• Stick to your guns do not change prices because
  a client wants you to you will run a loss
• Be available 24/7/365 for your clients
• Know all your clients personally because people
  tend to like working with owners not employees

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CONCLUDING REMARKS

• Change your strategy if the you do not succeed
  with the one you are using a wise man changes
• Be determined and prepared to work extra hours
• Have a weekly/monthly plan and follow it to the
  book

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CONCLUDING REMARKS

• Say no to external influences e.g. friends and
  family
• Avoid the temptation of splashing out money
  business has its ups and downs
• Work hard and persevere
• HARD WORK PAYS
• CHANGE STRATEGIES THAT DO NOT WORK