NASACT

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NASACT

• Annual Conference
• November 1317, 2004

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Whats Happening or NOTinInformation Technology
Aldona Valicenti Vice President Oracle Public
Sector Oracle Corporation
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These Phrases Still Spoken

• Doing more with less
• Prioritize what needs to be done
• Cautiously optimistic about the budget
• Consolidation of the infrastructure
• Need to improve performance
• Systems are old and breaking
• Need enterprise solutions

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State of States, Counties, Cities

• Survived greatest downturn in revenue past few
  years
• www.nasbo.org
• www.nga.org
• Economy still recovering
• More taxes rare exception Virginia
• Aging population to double as baby boomers mature
• Federal funds to states reduced Road Fund, TANF
  funds not all reauthorized
• Retirement funds in trouble

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State of States, Counties, Cities

• Workers retirement eligible
• Few new workers hired
• Citizens want service flexibility convenient
  hours, multiple channels, more payment options
• Tax codes outdated taxing declining businesses
• Homeland security requirements continue to grow
  e.g. airports, dams, bridges, railroad tracks,
  electricity grid

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State of States, Counties, Cities

• Public Health programs and facilities under
  funded
• Required to protect personal/medical citizen info
  e.g. HIPAA
• Implementing performance metrics (e.g. WA, IA)

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What are the IT Trends?

• Servers in enterprises, centrally hosted,
  management tools deployed
• Physical security card readers, optical scanning
• Smart Cards for access, data, benefits
• Security tools, enterprise
• and personal
• Email consolidations

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What are the IT Trends?

• Convergence of voice and data, VOIP
• Software for blocking and filtering mesages
• Tools for managing patches
• Open Source
• ERP (Enterprise Resource Planning) systems, more
  government emphasis
• Wireless applications, very big in Japan

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What are the IT Trends?

• RFID (Radio Frequency Identification), big in
  business, federal government
• Spatial Information Appliations, GIS (Geographic
  Information Systems), part of bigger picture
• Web enabling tools
• Data warehouses, data
• marts,and data hubs

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Whats Happening?

• Government fixing/redesigning processes through
  consolidation and elimination
• Examining "old" ways of doing things/justification
  to continue
• Privatizing business processes and operations
  e.g. FL outsourced the HR function

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Whats Happening?

• Examining asset investments
• Fleets of cars, warehouses, parks, golf courses
• Closing buildings
• Moving citizens to self-service
• Car registration, benefit registration, tax
  returns
• Raising income levels to receive benefits
• Many states doing this to control Medicaid costs

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Whats Happening?

• Move businesses to electronic transactions with
  state
• Provide government employee self service portals
• Move to reverse auctions for commodities
• Move to customer service through Internet and
  wireless transactions

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Where Does IT Come In? Everywhere

• IT Consolidations ongoing e.g. data centers,
  server farms, call centers can quickly show 's
  due to reduced HW and SW costs
• Implementation of common systems across state
  governments financial performance tracking key
• HR
• Budgeting
• Asset management
• Financials

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Where Does IT Come In? Everywhere

• Internet sites for citizens, businesses to
  conduct transactions in a secure environment
  unit costs decrease to deliver
• Tax revenue generated faster and error free
  reducing the cost of processing
• General public self service for car registration,
  forms delivery, park reservations, benefit
  enrolment, employment services, etc

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The Nature of IT Investments

• Like a building, IT needs a plan, blueprints,
  determined functions, etc
• Adhere to standards, plan for changes, process to
  deal with users' new/additional needs
• Improve performance

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Whats NOT Happening?

• Multi-million dollar budgets for systems and
  projects
• Hiring of numbers of IT workers
• Adding new services
• Department or agencies doing their own thing
• Flow of Federal dollars for Homeland Security IT
  investments
• IT demand reduction
• Quick approval for projects

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Whats the Bottom Line?

• Fiscal restraint for IT projects
• Show return for the investment
• Scrutiny before, during, and after, demonstrate
  performance improvements
• Show linkage to performance of the enterprise
  (e.g. financial, public safety, K-12, revenue
  generation)

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Discussion?
aldona.valicenti_at_oracle.com