Beyond RBS Training

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Beyond RBSTraining

• Project Blueprint
• Local law Enforcements Role in
• Licensee Training
• April 2, 2009
• Harrisburg Holiday Inn
• New Cumberland PA

Presented by Sgt. Scott Friedlein Champaign IL
Police Department Consultant UDETC / PIRE
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Objectives

• Understand some of the issues that have lead to
  bar violence, binge and underage drinking.
• Review steps to relationship building with the
  industry.
• Evaluate needs Whats the data telling us?
• Identify some programs to bring about change.
• Success Stories Can it be a success?

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Some of the Issues

• Inherent risk taking behavior of the College
  Crowd.
• Supervision, often by their own peer group.
• Hiring the Bouncer what the job means to some.
• Lack of understanding of the role bar security
  plays in the community.
• Trust between the industry and local officials.

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Industry Relations How did we get here?

• A troubled relationship
• Historically there has been a lack of trust
  between law enforcement and the industryan out
  to get you attitude by one and a you created
  the problem, you fix it!!! by another.
• Businesses need to know that you want them to be
  successful.
• What are your measures of success?
• Are your measures the same as the other
  stakeholders?
• If they call the police, will the problem be used
  against them?

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Industry Relations Getting in the door!

• Knowing the reputation within the Community
• Road House
• Teen Bar
• Thug Bar
• In order to build a relationship we need to be
  talking.
• Beat officers taking the time to stop in and just
  saying hi and giving them a point of contact
• Offering assistance with specific problems
• Get to know the key people in the establishment

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Industry Relations Getting in the door!

• Relationship building
• Open bookyou want to know something about how we
  do business, Ill be happy to share!!!
• They must also know that you want them to be
  compliant with the laws!!!
• A consistent message is critical!!!
• Help them understand and define pro-active and
  re-active calls for service!!!

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Whats the data telling us?

• Calls for service
• Reactive Calls for Service
• Pro-Active Calls for Service
• Report evaluation
• Nature of the call
• Whos causing the problem?
• Business Compliance
• Other Data Sources
• Medicals
• Alcohol referrals to AODO

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Whats the Data Telling Us?Changes in Champaign

• Compliance rates
• Over the last 4 years compliance rates have
  averaged 92.4 community wide.
• Majority of licensed premises in campus area
  voluntarily participate in server training.
• All licenses are mandated to participate in
  security training

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Whats the Data Telling Us?Changes in Champaign

• Crime issues
• Violent crime reports decreased by 70 during
  research period and area as compared to 25 in
  rest of community.
• Other Communities
• Stillwater, OK Calls for service declined by
  over 60 when attention was given to the bars.

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The Community RoleWhat can we do to help the
business?

• Training Basics
• Employee orientation programs
• How to detect Illegal IDs
• Responsible Beverage Service
• Training Advanced
• Bar Security Training
• Risk Management Training

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The Community RoleRecognizing the Benefits of
Training

• May help to professionalize the industry
• Standard policies and procedures
• Expectation of internal training
• Employee accountability
• Conveying ownerships philosophy

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The Community RoleRecognizing the Benefits of
Training

• Provides an understanding of dos and don'ts
• Understanding of statutes and ordinances
• Criminal and Civil outcomes
• No Secrets

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The Community RoleReluctant Partners?

• Most business owners want to do the right thing
  for the right reasons!
• Breakdowns likely to occur by staff members who
  dont have the vested interest in the business.
• Past history of perceived bad / negative
  experiences.
• Cant see whats in it for themproving the
  impossible!!!

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The Community Role Correcting Bad Behaviors

• Offering Incentives
• Fine Reduction for participating in various
  programs
• Training
• Cops in Shops
• Card Hard Programs
• Insurance breaks
• Sanctions
• Required mandatory participation in designated
  programs

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The Community Role Enforcement for On-Premise

• Covert operations
• Service to intoxicated
• Violation of Happy Hour Laws
• Employee Consumption
• Employee Theft and alcohol give-aways

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The Community Role Enforcement for On-Premise

• Compliance Checks
• Bars and Taverns
• Restaurants
• Cooperative Enforcement Programs
• Cops In Shops / Badges in Bars
• Operation Trap Door

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Keys to Success

• We must build trust
• We must have open and honest communication
• We must recognize our shortcomings and work to
  over come them
• We must recognize the overall goals of the
  stakeholders and be willing to move in that
  direction.

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A Community Solution to Bar Violence

• Presented By
• Sgt. Scott Friedlein
• Champaign Police Department
• 82 E. University Ave.
• Champaign IL 61820
• 217-403-6914
• scott.friedlein_at_ci.champaign.il.us