Five-day residency program, USPS Norman, O

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Industry Certifications (EMCM, MQC CMDSM)

• Speakers Dana McCormick, EMCM, MQC, and James
  Barlow, CMDSM, EMCM
• Baltimore PCC Education Seminar
• University of Baltimore
• March 19, 2009

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Executive Mail Center Manager (EMCM)
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Executive Mail Center Manager (EMCM)

• Rationale
• Professional recognition for best-practice mail
  management
• Promotion of mail effectiveness, efficiency and
  security through national training
• Boost productivity reduce costs

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Executive Mail Center Manager (EMCM)

• History
• Developed, launched 2002
• Based at National Center for Employee
  Development, Norman, OK
• Expanded from single-site residency program to
  nationwide local modular programs 2003
• June, 2005 Merrifield, VA - first in the area

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Executive Mail Center Manager (EMCM)

• The EMCM Program What It Is
• Professional training and certification in tasks
  and roles essential to mail center management
• Eight course categories
• www.usps.com/mailcentermgr

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Executive Mail Center Manager (EMCM)

• People Management
• Managing and supervising employees
• Handling personnel related issues
• Observing people and equipment
• Assessing staff needs and capabilities
• Managing schedule, workload overtime
• Assessing staffs needs capabilities
• Recruiting, selection, training writing job
  descriptions

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Executive Mail Center Manager (EMCM)

• Sales Marketing
• Creating services that people want
• Meeting customer expectations
• Addressing customer service issues
• Designing mail pieces
• Managing relations with the Post Office
• Negotiating rates with other carriers

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Executive Mail Center Manager (EMCM)

• Managing Mail Center Operations
• Establishing mail routes
• Preparing outgoing mail
• Sorting incoming outgoing mail
• Developing internal mail policies and procedures
  Formulating disaster contingency plans
• Addressing mail security issues
• Tracking mail
• Managing internal and external mailing lists
• Analyzing mail volumes
• Preparing daily, weekly and monthly reports

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Executive Mail Center Manager (EMCM)

• Managing Mail Center Finances
• Preparing Budgets
• Managing finances of mail processing systems
• Reconciling Inventory
• Managing chargebacks

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Executive Mail Center Manager (EMCM)

• Mail Center Safety Security
• Addressing security issues
• Hazardous Material
• Biological Weapons
• Types of diseases and treatment options
• Detection of suspected contamination
• Procedures for cleaning contaminated equipment

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Executive Mail Center Manager (EMCM)

• Planning Managing Technology
• Developing and utilizing information systems
• Creating and managing web and internet pages
• Learning special mail related software
• Understanding over 20 types of equipment

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Executive Mail Center Manager (EMCM)

• Planning Policy Making
• Understanding government and postal rules and
  regulations
• Tracking changes in laws and regulations
• Interacting with Import Export and U. S. Customs
  Officials
• Acting in compliance with ADA, EEO, ergonomics,
  and unions

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Executive Mail Center Manager (EMCM)

• Total Quality Management
• Changing culture in the mail center
• Ongoing process improvement
• Quality reviews
• Team building
• Problem solving
• Communication

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Executive Mail Center Manager (EMCM)

• The EMCM Program Information Registration
• Five-day residency program, USPS Norman, OK
  www.usps.com/mailcentermgr
• Contact Byron Jacobson, NCED 405-366-4639
  byron.r.jacobson_at_usps.gov
• www.nced.com
• Program Dates 2009 May 4-8, Aug 3-7 Nov 2-6
• Certificate presented upon satisfactory
  completion
• Cost 1,500 includes tuition, room board

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Executive Mail Center Manager (EMCM)

• The EMCM Program Information Registration
• Four-day program, NOVAPCC Merrifield, VA
• Contact Cindy Pease, USPS-Merrifield
• [phone]
• CINDY.J.PEASE_at_USPS.GOV
• Program Dates 2009 June 9-12
• Certificate presented upon satisfactory
  completion
• Cost 1,160 members, 1260 non-members includes
  tuition, breakfast lunch

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Executive Mail Center Manager (EMCM)

• Program Value
• Testimonials
• Class was phenomenal, instruction was
  phenomenal, I was glad to have taken it. The
  course was well-organized, well-structured. --
  Janice Johnson, Mail Center Manager, Mack and
  Parker Inc. Insurance Brokers
• Im just a beginner, with no prior experience
  in mail center work. It helped me a lot in my job
  and to understand the mail center activities. It
  will be of much value in the future. -- Arturo
  Cervantes, Office Services Manager, Tribune
  Company.

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Executive Mail Center Manager (EMCM)
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Mailpiece Quality Control (MQC) Program

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Mailpiece Quality Control (MQC) Program

• MQC What it is
• Developed by the USPS for those who wish to
  enhance their knowledge of the requirements
  associated with mailpiece design help the USPS
  automation goal
• It is a self-paced, self-study training program
  covering ten topics
• The final exam can be completed online
• Achieve Certification as an
• MQC Specialist

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Mailpiece Quality Control (MQC) Program

• MQC Benefits
• MQC will benefit mailers, printers, mailroom
  personnel, advertising agencies, graphic artists,
  sales representatives, or anyone involved in mail
  preparation.
• MQC will help you understand USPS acceptance
  requirements as it relates to mailpiece design
  and automation requirements.
• You can take advantage of automation discounts
• YOU WILL AVOID COSTLY ERRORS!!!

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Mailpiece Quality Control (MQC) Program

• MQC Topics Covered
• Classes of Mail
• Periodicals
• Processing Categories
• Addressing
• USPS Barcodes
• Automation Requirements
• Non-automation Mailings
• Postage Payment Methods
• Reply and Return Mail
• Special Services

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Mailpiece Quality Control (MQC) Program

• MQC Program
• After completing the course, you have the option
  to complete a final exam (now available online)
  and become an MQC Specialist
• MQC Specialists are recognized throughout the
  industry for their high level of proficiency in
  mailpiece design and addressing standards.
• You will receive a certificate and a lapel pin.
• This certification is valid for a two-year
  period.
• The MQC Specialists are nationally recognized
  https//bma.usps.com/mqc/templates_rpt/html_or_pdf
  .cfm

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Mailpiece Quality Control (MQC) Program

• MQC- To get started
• Self-Study Guide order form 5112
  http//www.usps.com/forms/_pdf/ps5112.pdf
• Self-Study Guide options http//pe.usps.com/mpdesi
  gn/mpdfr_mpqc_view.asp

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Mailpiece Quality Control (MQC) Program

• MQC- To get started
• Self-Study Guide options
• Option 1 The Administrators Guide is helpful
  for facilitating the course to a group of
  students. It is available for 5 each.
• Option 2 The Student Guide can be downloaded
  free of charge. However, hardcopy Student Guides
  are available for 20 each.
• Option 3 The Resource Kit contains useful tools
  to assist you in completing the course. It
  includes Postal Templates MQC Resource Guide
  This provides descriptions and online locations
  to the Quick Service Guides, DMM, Postal
  Bulletin, Memo to Mailers, MailPro, RIBBS and
  much more. The Resource Kit is available for 5.
• Option 4 The Final Examination is available in
  hardcopy or on-line. The hardcopy includes the
  final examination only at a cost of 25. The
  on-line final examination includes the final
  examination only electronically at a cost of 12.

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Mailpiece Quality Control (MQC) Program

• Form 5112

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Mailpiece Quality Control (MQC) Program

• Future Training Classes
• The Baltimore PCC is in the process of developing
  a training program to assist members to study and
  take the exam.
• The class sessions will consist of four sessions
  of three hours each.
• The timeframe is late Summer or Fall

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Certified Mail and Distribution Systems Manager
(CMDSM)
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Certified Mail and Distribution Systems Manager
(CMDSM)

• CMDSM What it is
• Mail System Management Association (MSMA)
  developed accreditation program
• Provides recognition for managers to be
  evaluated, tested, and certified on the body of
  technical knowledge and management skills
  necessary for performance in the Mailing
  Profession. http//www.msmanational.org/pages/cert
  ification_cmdsm.cfm
• Successful candidates gain professional
  recognition as a Certified Mail and Distribution
  Systems Manager (CMDSM). List of Current CMDSMs
  http//www.msmanational.org/pages/certification_cm
  dsmlist.cfm
• Over 350 CMDSM accredited professionals in the
  mail system management profession

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Certified Mail and Distribution Systems Manager
(CMDSM)

• CMDSM Job Categories
• Mail Services Management, e.g., Manager or
  Supervisor
• Distribution, Messenger, Shipping, Receiving or
  Fulfillment Manager or Supervisor
• Administrative, Office Services, or Facilities
  Manager with responsibility for Mail and other
  Distribution Systems
• Vendor or Consultant, serving the equipment
  supply or service needs of the mail management
  field. (May consider CMDSS)

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Certified Mail and Distribution Systems Manager
(CMDSM)

• CMDSM Qualifications
• An individual must
• Currently be employed in the field for five or
  more years, with at least three years in
  management or have at least three years in
  management and provide a letter of recommendation
  from their employer or a recognized professional
  in management.
• Attain 150 professional expertise points in the
  following areas
• Professional Experience
• MSMA Experience
• NON-MSMA Experience
• Education
• A candidate does not have to be a member of the
  MSMA to participate in the program

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Certified Mail and Distribution Systems Manager
(CMDSM)

• CMDSM The Application
• 150 qualification points are required to take the
  CMDSM Examination. 240 points are possible in all
  four categories and verification is required
• Qualification points are earned from work
  experience, professional activities and education
  
• Maximum points possible
• Mail Distribution Work Experience 80 Points
• MSMA Activities Membership 60 Points
• Non-MSMA Activities Membership 40 Points
• Education 60 Points

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Certified Mail and Distribution Systems Manager
(CMDSM)

• CMDSM The Application
• The CMDSM application must be filled in
  electronically
• http//www.msmanational.org/documents/CMDSMAppRev9
  06bck.doc
• CMDSM Application Fees
• 475.00 for MSMA member
• 675.00 for Non-MSMA members

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Certified Mail and Distribution Systems Manager
(CMDSM)

• CMDSM The Examination
• 135 multiple-choice questions and five essay
  questions
• Four-hour exam. Two for multiple-choice and two
  hours for the essay
• Computer based testing program- computer provided
• Multiple-choice questions are one point essay
  questions are10 points. 185 total points possible
  with a score of 75 or more to pass.
• No specific references to rates, just an
  understanding differences
• "Standard Mail" rates are less than "First Class"
  rates
• Overnight air services are more than
  ground-services
• "Next-Day-Morning" rates are more than
  "Second-Day-Afternoon" rates
• Essay questions do not have a specific answer
  provide an opportunity to demonstrate
• Knowledge and understanding of the mail and
  distribution management industry
• Ability to develop creative solutions
• Ability to communicate your ideas to employees as
  well as management in a logical sequence
• Must be able to communicate effectively through
  writing
• A mentor or study group is recommended
• The exams are given at MailCom Atlantic City and
  Las Vegas

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Certified Mail and Distribution Systems Manager
(CMDSM)

• CMDSM Study Help
• Study guides are available by ordering at
  http//www.msmanational.org/pages/certification_ce
  rtificationorderform.cfm
• Study Guide Topics
• USPS Mail Knowledge
• Financial Management
• Human Resources
• Mail Center Design
• Mail Distribution Systems
• General Management Practices
• National Study Group 9 week program via
  conference call study guide
• MSMA-Washington Metro has had local study groups
• Questions MSMA 1-800-714-MSMA